Canceling your current service
We’d love to keep you as a customer. But we’re here to help, even if you want to cancel. Reach out to customer support and speak to one of our reps through live chat, email or phone. Remember to have your account PIN ready.
Don’t know your GFiber PIN? Here’s how to find it.
Canceling service that hasn’t been installed yet
- Sign in to your Google Fiber account using your email and password.
- On your account page, click edit under the Account Info card on the homepage.
- On your profile page, click Cancel Fiber Service.
(If you don't see a Cancel Fiber Service button, contact GFiber customer support.) - A series of messages will appear with information about canceling your GFiber service. Click Continue in each dialogue box to complete canceling your GFiber service.
Canceling a phone number transfer
If you have a scheduled date to transfer your existing phone number to a GFiber phone plan, but now want to cancel the transfer, GFiber Phone service or GFiber internet, please reach out to customer service and talk to one of our reps through live chat, email or phone.
When would I receive my final bill?
If you cancel service, your last bill will come on the 3rd calendar day of the following month. So if you cancel on January 20, your bill should arrive on February 3.
What if I no longer want to cancel or want to change my cancellation date?
If your cancellation date is already scheduled, you can change the end date of your service or choose to keep your service from the homepage of your GFiber account.
If you prefer to contact customer support to make one of these changes, our team can help restore your GFiber service or stop an already scheduled cancellation. You’ll need to have your GFiber PIN handy.
Don’t know your PIN? Here’s how to find it.
Will I get a prorated bill for my last month of service?
No, but you will get a refund for any days you aren’t a customer. Even if you canceled on the 1st of the month, your final bill will account for the whole last month. However, you will be credited for any unused service after you complete all the steps to cancel:
- Your account has been canceled
- All Google Fiber equipment has been returned
- There are no outstanding balances on your account
Once we’ve received everything, any remaining prorated credits will be refunded within 10 days to the form of payment that was most recently in your GFiber account.
How do I return my equipment?
If you cancel your service, change your plan, or move to an area that is not yet eligible for GFiber internet yet, you will have 60 days to return your devices. Once you cancel your service, you will receive an email with more details, including what equipment you need to return. You can do this by bringing the equipment to:
- A FedEx Office store (QR code)
- Free and no packaging is required.
- An authorized FedEx Drop Box location (prepaid shipping label)
- Requires you to pay for supplies and package your equipment.
- Your local GFiber Space
- Free and no packaging or label is required.
You can learn more about how to Return a GFiber Device here.