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Return a Google Fiber device

If you move away from an area serviced by Google Fiber, downgrade or cancel your service for any reason, you can return your unneeded devices by dropping them off at your local Fiber Space, if you have one, or by mail at no cost.

Although our equipment is hazardous-substance free, Google Fiber takes full responsibility for safely recycling/disposing of equipment we produce.
Fiber TV customers: if you accepted our upgrade offer, you don't need to return your old equipment. While you can still return it, you can also bring it to a local electronic waste facility where it can be recycled or disposed of responsibly.

How to return Google Fiber devices by mail:

  1. If you've made a plan change or cancelation and need to return Google Fiber device(s), you'll need to package your equipment and return it to us. Within 72 hours of making a plan change or cancelation taking effect, you'll receive an email from emaillabel@fedex.com containing a link to print a prepaid return label.
  2. Depending on the type of device(s) you have, you'll need to reset them to ensure your personal data and settings remain private. Please perform a factory reset of your Google Fiber devices before returning them. 
  3. Use existing packaging material (such as material from the original boxes and bubble wrap, if you still have it) to protect against damage during shipment.
    1. If you have multiple devices, place them securely in one large box to ship. Once your equipment is packaged, you can then:
      • Print the return label, attach it to your package and hand it to your USPS mail carrier during regular mail delivery
      • Print the return label, attach it to your package and request a free USPS package pickup
      • Print the return label, attach it to your package and drop the package off at any USPS Post Office or any FedEx location
      • Bring in your packaged device to any FedEx location along with the email and FedEx will print the label for you
NOTE: While the shipping costs with the provided label are free, you'll be responsible for any optional packaging supplies or services purchased at a FedEx location. You have 60 days to return your devices.

How to return Google Fiber devices to a Google Fiber Space:

You can visit a Google Fiber Space any time it's open; you don't need an appointment. Select the location nearest you:

Atlanta

There is no Fiber Space in your area. If you need to return your Fiber devices, you can return them to us by mail with a prepaid shipping label by following the instructions above.

Austin

Google Fiber Space
701 S Lamar Blvd
Austin, Texas 78704

Parking information:
A parking lot is available for customer parking on the premises. Three 20 minute parking spaces are available up front.

Operating Hours:
Mon – Sat  10am – 7pm
Sunday        Closed

Fiber Space locations will be closed for the following holidays in 2022:

Saturday, January 1 –  New Year's Day

Monday, January 17 – Martin Luther King Day

Monday, February 21– Presidents' Day

Monday, May 30 – Memorial Day

Monday, July 4th - Independence Day

Monday, September 5 – Labor Day

Thursday, November 24 – Thanksgiving Day

Friday, November 25 - Thanksgiving Holiday

Saturday, December 24 - Christmas Eve

Sunday, December 25 – Christmas Day

Saturday, December 31 – New Year's Eve

Charlotte

There is no Fiber Space in your area. If you need to return your Fiber devices, you can return them to us by mail with a prepaid shipping label by following the instructions above.

Columbia

There is no Fiber Space in your area. If you need to return your Fiber devices, you can return them to us by mail with a prepaid shipping label by following the instructions above.

Huntsville

Google Fiber Space
920 Bob Wallace Ave SW, Suite 323
Huntsville, AL 35801

Operating Hours:
Mon – Sat  10am – 7pm
Sunday        Closed

Fiber Space locations will be closed for the following holidays in 2022:
 

Saturday, January 1 –  New Year's Day

Monday, January 17 – Martin Luther King Day

Monday, February 21– Presidents' Day

Friday, May 27 to Monday, May 30 – Memorial Day

Monday, July 4th - Independence Day

Monday, September 5 – Labor Day

Thursday, November 24 – Thanksgiving Day

Friday, November 25 – Thanksgiving Holiday

Saturday, December 24 – Christmas Eve

Sunday, December 25 – Christmas Day

Saturday, December 31 – New Year's Eve

Kansas City, KS/MO

Kansas Fiber SpaceGoogle Fiber Space
1814 Westport Road
Kansas City, MO 64111

Operating Hours:
Mon – Sat   9:30am – 7pm
Sunday        Closed

Fiber Space locations will be closed for the following holidays in 2022:

Saturday, January 1 –  New Year's Day

Monday, January 17 – Martin Luther King Day

Monday, February 21– Presidents' Day

Monday, May 30 – Memorial Day

Monday, July 4th - Independence Day

Monday, September 5 – Labor Day

Thursday, November 24 – Thanksgiving Day

Friday, November 25 - Thanksgiving Holiday

Saturday, December 24 - Christmas Eve

Sunday, December 25 – Christmas Day

Saturday, December 31 – New Year's Eve

 

Customer Service Center - Zona Rosa
8615 NW Prairie View Road
Kansas City, MO 64153

Operating Hours:
Mon – Sat  10am – 7pm
Sunday        Closed

Fiber Space locations will be closed for the following holidays in 2022:

Saturday, January 1 –  New Year's Day

Monday, January 17 – Martin Luther King Day

Monday, February 21– Presidents' Day

Monday, May 30 – Memorial Day

Monday, July 4th - Independence Day

Monday, September 5 – Labor Day

Thursday, November 24 – Thanksgiving Day

Friday, November 25 - Thanksgiving Holiday

Saturday, December 24 - Christmas Eve

Sunday, December 25 – Christmas Day

Saturday, December 31 – New Year's Eve

 

Google Fiber Kiosk - Oak Park Mall
11149 W 95th St
Overland Park, KS 66214

Directions & Parking information:
The kiosk is located on the lower level, east side of the mall near Coach, H&M, & Eddie Bauer. Parking is available outside of the food court, then take the escalator down to the first floor.

Operating Hours:
Mon – Sat  11am – 7pm 
Sunday        12pm – 6pm 

The Google Fiber Kiosk is not a full service location - this location is sales only.

Fiber Space locations will be closed for the following holidays in 2022:

Saturday, January 1 –  New Year's Day

Monday, January 17 – Martin Luther King Day

Monday, February 21– Presidents' Day

Monday, May 30 – Memorial Day

Monday, July 4th - Independence Day

Monday, September 5 – Labor Day

Thursday, November 24 – Thanksgiving Day

Friday, November 25 - Thanksgiving Holiday

Saturday, December 24 - Christmas Eve

Sunday, December 25 – Christmas Day

Saturday, December 31 – New Year's Eve

 

Nashville

There is no Fiber Space in your area. If you need to return your Fiber devices, you can return them to us by mail with a prepaid shipping label by following the instructions above.

Orange County

Google Fiber Space
The Village at Irvine Spectrum
22 Prism
Irvine, CA 92618

Operating Hours:
Mon – Sat               10am – 7pm
Sunday                    Closed

Fiber Space locations will be closed for the following holidays in 2022:

Saturday, January 1 –  New Year's Day

Monday, January 17 – Martin Luther King Day

Monday, February 21– Presidents' Day

Monday, May 30 – Memorial Day

Monday, July 4th - Independence Day

Monday, September 5 – Labor Day

Thursday, November 24 – Thanksgiving Day

Friday, November 25 - Thanksgiving Holiday

Saturday, December 24 - Christmas Eve

Sunday, December 25 – Christmas Day

Saturday, December 31 – New Year's Eve

Provo

Utah Fiber SpaceGoogle Fiber Space
250 West Center Street, Suite 101
Provo, Utah 84601

Operating Hours:
Mon – Sat  10am – 7pm
Sunday        Closed 

Fiber Space locations will be closed for the following holidays in 2022:

Saturday, January 1 –  New Year's Day

Monday, January 17 – Martin Luther King Day

Monday, February 21– Presidents' Day

Monday, May 30 – Memorial Day

Monday, July 4th - Independence Day

Monday, September 5 – Labor Day

Thursday, November 24 – Thanksgiving Day

Friday, November 25 - Thanksgiving Holiday

Saturday, December 24 - Christmas Eve

Sunday, December 25 – Christmas Day

Saturday, December 31 – New Year's Eve

Salt Lake City

There is no Fiber Space in your area. If you need to return your Fiber devices, you can return them to us by mail with a prepaid shipping label by following the instructions above.

San Antonio

Google Fiber Kiosk - North Star Mall
7400 San Pedro Ave #5551
San Antonio, TX 78216

Directions & Parking information:
The kiosk is located on the lower level, center of the mall next to Michael Kors and near Starbucks. Parking is available on the north side of the mall off 410. Enter center entrance and proceed past Starbucks.

Operating Hours:
Mon – Thurs  11am – 8pm 
Fri – Sat         11am – 9pm
Sunday           12pm – 6pm

Due to space limitations, this location does not accept equipment returns. You can find information on how to return your device at no cost in this article, or get in touch with us for a prepaid shipping label to return your equipment.

If you need to return your Fiber devices, you can return them to us by mail with a prepaid shipping label by following the instructions above.

The Triangle (Raleigh–Durham)

Google Fiber Kiosk - Crabtree Valley Mall
4325 Glenwood Ave
Raleigh, NC 27612

Directions & Parking information:
The kiosk is located on the lower level, Macy’s side of the mall, between J. Crew and Forever 21. The parking garage is available off Creedmoor Dr. After entering the mall, proceed straight past J. Crew.

Operating Hours:
Mon – Sat   11am – 7pm 
Sunday        12pm – 7pm

 
Due to space limitations, this location does not accept equipment returns. You can find information on how to return your device at no cost in this article, or get in touch with us for a prepaid shipping label to return your equipment.

 

Fiber Space locations will be closed for the following holidays in 2022:

Saturday, January 1 –  New Year's Day

Monday, January 17 – Martin Luther King Day

Monday, February 21– Presidents' Day

Monday, May 30 – Memorial Day

Monday, July 4th - Independence Day

Monday, September 5 – Labor Day

Thursday, November 24 – Thanksgiving Day

Friday, November 25 - Thanksgiving Holiday

Saturday, December 24 - Christmas Eve

Sunday, December 25 – Christmas Day

Saturday, December 31 – New Year's Eve

 

If you need to return your Fiber devices, you can return them to us by mail with a prepaid shipping label by following the instructions above.

West Des Moines, IA

West Des Moines Fiber Space
 

Google Fiber Space - Valley Junction
329 5th Street, Suite 100
West Des Moines, Iowa 50265

Hours of operation:

Mon – Fri                      9am – 5pm
Saturday – Sunday     closed

 

Fiber Space locations will be closed for the following holidays in 2022:

Saturday, January 1 –  New Year's Day

Monday, January 17 – Martin Luther King Day

Monday, February 21– Presidents' Day

Monday, May 30 – Memorial Day

Monday, July 4th - Independence Day

Monday, September 5 – Labor Day

Thursday, November 24 – Thanksgiving Day

Friday, November 25 - Thanksgiving Holiday

Saturday, December 24 - Christmas Eve

Sunday, December 25 – Christmas Day

Saturday, December 31 – New Year's Eve

 

If you need to return your Fiber devices, you can return them to us by mail with a prepaid shipping label by following the instructions above.

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