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Return a Fiber device

If you move away from an area serviced by Google Fiber, downgrade or cancel your service for any reason, you can return your unneeded devices by mail at no cost.

Although our equipment is hazardous-substance free, Google Fiber takes full responsibility for safely recycling/disposing of equipment we produce.

 How to return Fiber devices by mail:

  1. If you've made a plan change and need to return Fiber device(s), you'll need to package your equipment and return them to us. After 3 business days of making a plan change, you'll receive an email from emaillabel@fedex.com containing a link to print a prepaid return label.
  2. Depending on the type of device(s) you have, you'll need to reset them to ensure your personal data and settings remain private. Please perform a factory reset of your Fiber devices, Google Wifi or NVIDIA SHIELD TV before returning them. 
  3. Use existing packaging material (such as material from the original boxes and bubble wrap) to protect against damage during shipment.
    1. If you have multiple devices, place them securely in one large box to ship. Once your equipment is packaged, you can then:
      • Print the return label, attach it to your package and hand it to your USPS mail carrier during regular mail delivery
      • Print the return label, attach it to your package and request a free USPS package pickup
      • Print the return label, attach it to your package and drop the package off at any USPS Post Office or any FedEx location
      • Bring in your packaged device to any FedEx location along with the email and FedEx will print the label for you
NOTE: While the shipping costs with the provided label are free, you'll be responsible for any optional packaging supplies or services purchased at a FedEx location. You have 60 days to return your devices.

How to return Fiber devices to a Fiber Space:

You can visit a Fiber Space any time it's open; you don't need an appointment. Select the location nearest you:

Atlanta

There is no Fiber Space in your area. If you need to return your Fiber devices, you can return them to us by mail.

  1. Please contact Google Fiber customer support and a Fiber team member will begin the process of providing you with a return label.
    • After speaking with a team member, you'll receive an email from emaillabel@fedex.com containing a link to print a prepaid return label. You'll need to package your device(s) and return them to us using a prepaid return label.
  2. Depending on the type of device(s) you have, you'll need to reset them to ensure your personal data and settings remain private. Please perform a factory reset of your Fiber devices, Google Wifi or NVIDIA SHIELD TV before returning them. 
  3. Use existing packaging material (such as material from the original boxes and bubble wrap) to protect against damage during shipment. If you have multiple devices, place them securely in one large box to ship. Once your equipment is packaged, you can then:
    • Bring in your packaged device to any FedEx location along with the email and FedEx will print the label for you
    • Print the return label, attach it to your package and drop the package off at any USPS Post Office or any FedEx location
    • Print the return label, attach it to your package and request a free USPS package pickup
    • Print the return label, attach it to your package and hand it to your USPS mail carrier during regular mail delivery
NOTE: While the shipping costs with the provided label are free, you'll be responsible for any optional packaging supplies or services purchased at a FedEx location. You have 60 days to return your devices.
Austin

Google Fiber Space
701 S Lamar Blvd
Austin, Texas 78704

Parking information:
A parking lot is available for customer parking on the premises. Three 20 minute parking spaces are available up front.

Operating Hours:
Mon – Sat  10am – 7pm
Sunday        Closed

Fiber Space locations will be closed for the following holidays in 2022:
 

Saturday, January 1 –  New Year's Day

Monday, January 17 – Martin Luther King Day

Monday, February 21– Presidents' Day

Monday, May 30 – Memorial Day

Monday, July 4th - Independence Day

Monday, September 5 – Labor Day

Thursday, November 24 – Thanksgiving Day

Friday, November 25 – Thanksgiving Holiday

Saturday, December 24 – Christmas Eve

Sunday, December 25 – Christmas Day

Saturday, December 31 – New Year's Eve

Charlotte

There is no Fiber Space in your area. If you need to return your Fiber devices, you can return them to us by mail.

  1. Please contact Google Fiber customer support and a Fiber team member will begin the process of providing you with a return label.
    • After speaking with a team member, you'll receive an email from emaillabel@fedex.com containing a link to print a prepaid return label. You'll need to package your device(s) and return them to us using a prepaid return label.
  2. Depending on the type of device(s) you have, you'll need to reset them to ensure your personal data and settings remain private. Please perform a factory reset of your Fiber devices, Google Wifi or NVIDIA SHIELD TV before returning them. 
  3. Use existing packaging material (such as material from the original boxes and bubble wrap) to protect against damage during shipment. If you have multiple devices, place them securely in one large box to ship. Once your equipment is packaged, you can then:
    • Bring in your packaged device to any FedEx location along with the email and FedEx will print the label for you
    • Print the return label, attach it to your package and drop the package off at any USPS Post Office or any FedEx location
    • Print the return label, attach it to your package and request a free USPS package pickup
    • Print the return label, attach it to your package and hand it to your USPS mail carrier during regular mail delivery
NOTE: While the shipping costs with the provided label are free, you'll be responsible for any optional packaging supplies or services purchased at a FedEx location. You have 60 days to return your devices.
Huntsville

Google Fiber Space
920 Bob Wallace Ave SW, Suite 323
Huntsville, AL 35801

Operating Hours:
Mon – Sat  10am – 7pm
Sunday        Closed

Fiber Space locations will be closed for the following holidays in 2022:
 

Saturday, January 1 –  New Year's Day

Monday, January 17 – Martin Luther King Day

Monday, February 21– Presidents' Day

Monday, May 30 – Memorial Day

Monday, July 4th - Independence Day

Monday, September 5 – Labor Day

Thursday, November 24 – Thanksgiving Day

Friday, November 25 – Thanksgiving Holiday

Saturday, December 24 – Christmas Eve

Sunday, December 25 – Christmas Day

Saturday, December 31 – New Year's Eve

Kansas City, KS/MO

Kansas Fiber SpaceGoogle Fiber Space
1814 Westport Road
Kansas City, MO 64111

Operating Hours:
Mon – Sat   9:30am – 7pm
Sunday        Closed

Fiber Space locations will be closed for the following holidays in 2022:
 

Saturday, January 1 –  New Year's Day

Monday, January 17 – Martin Luther King Day

Monday, February 21– Presidents' Day

Monday, May 30 – Memorial Day

Monday, July 4th - Independence Day

Monday, September 5 – Labor Day

Thursday, November 24 – Thanksgiving Day

Friday, November 25 – Thanksgiving Holiday

Saturday, December 24 – Christmas Eve

Sunday, December 25 – Christmas Day

Saturday, December 31 – New Year's Eve

 

Customer Service Center - Zona Rosa
8615 NW Prairie View Road
Kansas City, MO 64153

Operating Hours:
Mon – Sat  10am – 7pm
Sunday        Closed

Fiber Space locations will be closed for the following holidays in 2022:
 

Saturday, January 1 –  New Year's Day

Monday, January 17 – Martin Luther King Day

Monday, February 21– Presidents' Day

Monday, May 30 – Memorial Day

Monday, July 4th - Independence Day

Monday, September 5 – Labor Day

Thursday, November 24 – Thanksgiving Day

Friday, November 25 – Thanksgiving Holiday

Saturday, December 24 – Christmas Eve

Sunday, December 25 – Christmas Day

Saturday, December 31 – New Year's Eve

 

Google Fiber Space Kiosk - Oak Park Mall
11149 W 95th St
Overland Park, KS 66214

Directions & Parking information:
The kiosk is located on the lower level, east side of the mall near Coach, H&M, & Eddie Bauer. Parking is available outside of the food court, then take the escalator down to the first floor.

Operating Hours:
Mon – Sat  11am – 7pm 
Sunday        12pm – 6pm 

The Google Fiber Space Kiosk is not a full service location - this location is sales only.

Kiosk locations will be closed for the following holidays in 2022:

Saturday, January 1 –  New Year's Day

Monday, January 17 – Martin Luther King Day

Monday, February 21– Presidents' Day

Monday, May 30 – Memorial Day

Monday, July 4th - Independence Day

Monday, September 5 – Labor Day

Thursday, November 24 – Thanksgiving Day

Sunday, December 25 – Christmas Day

Saturday, December 31 – New Year's Eve

 

Nashville

There is no Fiber Space in your area. If you need to return your Fiber devices, you can return them to us by mail.

  1. Please contact Google Fiber customer support and a Fiber team member will begin the process of providing you with a return label.
    • After speaking with a team member, you'll receive an email from emaillabel@fedex.com containing a link to print a prepaid return label. You'll need to package your device(s) and return them to us using a prepaid return label.
  2. Depending on the type of device(s) you have, you'll need to reset them to ensure your personal data and settings remain private. Please perform a factory reset of your Fiber devices, Google Wifi or NVIDIA SHIELD TV before returning them. 
  3. Use existing packaging material (such as material from the original boxes and bubble wrap) to protect against damage during shipment. If you have multiple devices, place them securely in one large box to ship. Once your equipment is packaged, you can then:
    • Bring in your packaged device to any FedEx location along with the email and FedEx will print the label for you
    • Print the return label, attach it to your package and drop the package off at any USPS Post Office or any FedEx location
    • Print the return label, attach it to your package and request a free USPS package pickup
    • Print the return label, attach it to your package and hand it to your USPS mail carrier during regular mail delivery
NOTE: While the shipping costs with the provided label are free, you'll be responsible for any optional packaging supplies or services purchased at a FedEx location. You have 60 days to return your devices.
Orange County

Google Fiber Space
The Village at Irvine Spectrum
22 Prism
Irvine, CA 92618

Operating Hours:
Mon – Sat               10am – 7pm
Sunday                    Closed

Fiber Space locations will be closed for the following holidays in 2022:
 

Saturday, January 1 –  New Year's Day

Monday, January 17 – Martin Luther King Day

Monday, February 21– Presidents' Day

Monday, May 30 – Memorial Day

Monday, July 4th - Independence Day

Monday, September 5 – Labor Day

Thursday, November 24 – Thanksgiving Day

Friday, November 25 – Thanksgiving Holiday

Saturday, December 24 – Christmas Eve

Sunday, December 25 – Christmas Day

Saturday, December 31 – New Year's Eve

Provo

Utah Fiber SpaceGoogle Fiber Space
250 West Center Street, Suite 101
Provo, Utah 84601

Operating Hours:
Mon – Sat  10am – 7pm
Sunday        Closed

Fiber Space locations will be closed for the following holidays in 2022:
 

Saturday, January 1 –  New Year's Day

Monday, January 17 – Martin Luther King Day

Monday, February 21– Presidents' Day

Monday, May 30 – Memorial Day

Monday, July 4th - Independence Day

Monday, September 5 – Labor Day

Thursday, November 24 – Thanksgiving Day

Friday, November 25 – Thanksgiving Holiday

Saturday, December 24 – Christmas Eve

Sunday, December 25 – Christmas Day

Saturday, December 31 – New Year's Eve

Salt Lake City

There is no Fiber Space in your area. If you need to return your Fiber devices, you can return them to us by mail.

  1. Please contact Google Fiber customer support and a Fiber team member will begin the process of providing you with a return label.
    • After speaking with a team member, you'll receive an email from emaillabel@fedex.com containing a link to print a prepaid return label. You'll need to package your device(s) and return them to us using a prepaid return label.
  2. Depending on the type of device(s) you have, you'll need to reset them to ensure your personal data and settings remain private. Please perform a factory reset of your Fiber devices, Google Wifi or NVIDIA SHIELD TV before returning them. 
  3. Use existing packaging material (such as material from the original boxes and bubble wrap) to protect against damage during shipment. If you have multiple devices, place them securely in one large box to ship. Once your equipment is packaged, you can then:
    • Bring in your packaged device to any FedEx location along with the email and FedEx will print the label for you
    • Print the return label, attach it to your package and drop the package off at any USPS Post Office or any FedEx location
    • Print the return label, attach it to your package and request a free USPS package pickup
    • Print the return label, attach it to your package and hand it to your USPS mail carrier during regular mail delivery
NOTE: While the shipping costs with the provided label are free, you'll be responsible for any optional packaging supplies or services purchased at a FedEx location. You have 60 days to return your devices.
San Antonio

There is no Fiber Space in your area. If you need to return your Fiber devices, you can return them to us by mail.

  1. Please contact Google Fiber customer support and a Fiber team member will begin the process of providing you with a return label.
    • After speaking with a team member, you'll receive an email from emaillabel@fedex.com containing a link to print a prepaid return label. You'll need to package your device(s) and return them to us using a prepaid return label.
  2. Depending on the type of device(s) you have, you'll need to reset them to ensure your personal data and settings remain private. Please perform a factory reset of your Fiber devices, Google Wifi or NVIDIA SHIELD TV before returning them. 
  3. Use existing packaging material (such as material from the original boxes and bubble wrap) to protect against damage during shipment. If you have multiple devices, place them securely in one large box to ship. Once your equipment is packaged, you can then:
    • Bring in your packaged device to any FedEx location along with the email and FedEx will print the label for you
    • Print the return label, attach it to your package and drop the package off at any USPS Post Office or any FedEx location
    • Print the return label, attach it to your package and request a free USPS package pickup
    • Print the return label, attach it to your package and hand it to your USPS mail carrier during regular mail delivery
NOTE: While the shipping costs with the provided label are free, you'll be responsible for any optional packaging supplies or services purchased at a FedEx location. You have 60 days to return your devices.
The Triangle (Raleigh–Durham)

Google Fiber Space Kiosk - Crabtree Valley Mall
4325 Glenwood Ave
Raleigh, NC 27612

Directions & Parking information:
The kiosk is located on the lower level, Macy’s side of the mall, between J. Crew and Forever 21. The parking garage is available off Creedmoor Dr. After entering the mall, proceed straight past J. Crew.

Operating Hours:
Mon – Sat   11am – 7pm 
Sunday        12pm – 7pm

 
The Google Fiber Space Kiosk is not a full service location - this location is sales only

 

Kiosk locations will be closed for the following holidays in 2022:

Saturday, January 1 –  New Year's Day

Monday, January 17 – Martin Luther King Day

Monday, February 21– Presidents' Day

Monday, May 30 – Memorial Day

Monday, July 4th - Independence Day

Monday, September 5 – Labor Day

Thursday, November 24 – Thanksgiving Day

Sunday, December 25 – Christmas Day

Saturday, December 31 – New Year's Eve

 

If you need to return your Fiber devices, you can return them to us by mail.

  1. Please contact Google Fiber customer support and a Fiber team member will begin the process of providing you with a return label.
    • After speaking with a team member, you'll receive an email from emaillabel@fedex.com containing a link to print a prepaid return label. You'll need to package your device(s) and return them to us using a prepaid return label.
  2. Depending on the type of device(s) you have, you'll need to reset them to ensure your personal data and settings remain private. Please perform a factory reset of your Fiber devices, Google Wifi or NVIDIA SHIELD TV before returning them. 
  3. Use existing packaging material (such as material from the original boxes and bubble wrap) to protect against damage during shipment. If you have multiple devices, place them securely in one large box to ship. Once your equipment is packaged, you can then:
    • Bring in your packaged device to any FedEx location along with the email and FedEx will print the label for you
    • Print the return label, attach it to your package and drop the package off at any USPS Post Office or any FedEx location
    • Print the return label, attach it to your package and request a free USPS package pickup
    • Print the return label, attach it to your package and hand it to your USPS mail carrier during regular mail delivery
NOTE: While the shipping costs with the provided label are free, you'll be responsible for any optional packaging supplies or services purchased at a FedEx location. You have 60 days to return your devices.
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