Get ready for your GFiber installation at your business

A technician will arrive within 30 minutes of your appointment start time. They’ll give you a call shortly before they arrive. Please note that we recommend keeping your existing internet service until GFiber is installed at your business. 

What to know before we get there

• Before your appointment, please make sure you can sign into the GFiber website. You can reschedule your installation appointment up to 2 hours in advance within your account or by using the Google Fiber app.
• You'll need your username and password to access the Google Fiber app and set up your wireless network during your installation appointment. (We recommend writing them down and keeping them someplace handy.)
• Your installation appointment will take several hours and you must be present during your entire appointment window.

On the day of your installation, a technician will:

1. Bring GFiber inside your business

One of our technicians should have already installed a Fiber Drop outside of your business near your existing utilities. During your appointment, a technician will drill a hole through the wall and install a Fiber Jack inside your business to connect the rest of your equipment (this is what allows GFiber’s optic signal to come into the building).

2. Install your GFiber equipment

This next step depends on how many static IP addresses you have. (If you don’t know whether you have one, you likely don’t.)

If you opted for one or no static IPs: The technician will connect the Fiber Jack to the GFiber Wi-Fi 6E Router, which will provide internet service for your wired and wireless networks.

If you requested multiple static IPs: You’ll need to use your own router and you will be responsible for connecting your router to the Fiber Jack.

Please note that if you’re using your own router, we highly recommend that you work with your IT manager to configure the static IP settings in order to help minimize any disruption in service.

It's important to remember that walls and other barriers can impact your wireless signal. To get the strongest wireless signal possible, we recommend that you keep your router off the floor, out of closets and cabinets, and away from walls and other large objects.

3. Show you how to get the fastest internet speeds

The technician will position your router to optimize your connection. We recommend connecting your computer to the GFiber router with an Ethernet cable to get the fastest possible speed.

If you're using your own router, please make sure it fits these recommended specifications. Our customer support team won't be able to help with routers manufactured by third parties.

If you’d like more information about how to boost your internet speed, check out this article.

4. Teach you how to use important GFiber features

Finally, the technician will walk you through how to use GFiber and answer any questions that you may have. In the meantime, you can find answers to common questions and troubleshooting tools in our Help Center.

You can contact us at any time if you have questions or if you’d like to reschedule your installation appointment.