Google Fi accessibility features

Here are Google Fi’s accessibility features:

Contact support

To reach customer service using your TTY device, dial 711 and ask to be connected to Google Fi support at 1-844-TALK2Fi.

You can also contact support through chat on your computer. Chat support isn’t available on your phone.

Call relay services

You can use 711 to call Telecommunications Relay Services (TRS). The relay service helps people with hearing or speech disabilities make phone calls through an operator.

Note: If you need to reach emergency services, use TTY to call 911 directly. When possible, do not rely on 711 in the event of an emergency.

Android accessibility features for your phone

Android accessibility features and apps let you customize your Android device to suit your needs. You can use services and tools such as a screen reader (TalkBack), switch access, and braille support. You can also customize settings such as captions, magnification gestures, large text, high-contrast text, and more.

You can enable TalkBack immediately when you set up your new Android device.

Learn more about all Android accessibility features.

Hearing aid compatibility

Turn on hearing aid compatibility

  1. Open your device's Phone app.
  2. Tap MenuMore.
  3. TapSettingsand thenAccessibility.
  4. Check or uncheck the box next to “Hearing aids.”

Hearing aid compatible phones

Google Fi currently offers the following hearing aid compatible handsets:

  • Pixel 4,- M3, T4 (Google, FCC ID A4RG020I)
  • Pixel 4 XL - M3, T4 (Google, FCC ID A4RG020J)
  • Pixel 3a - M3, T3 (Google, FCC ID A4RG020G)
  • Pixel 3a XL - M3, T3 (Google, FCC ID A4RG020C)
  • Pixel 3 - M3, T3 (Google, FCC ID A4RG013A)
  • Pixel 3 XL - M3, T3 (Google, FCC ID A4RG013C)
  • Moto G7 - M4, T4 (Motorola, FCC ID IHDT56XP1)

Rating System: The rating system (M1 through M4 for microphone or T1 through T4 for telecoil) helps you identify handsets that are designed to be compatible with hearing aids. Typically, the higher the M or T rating assigned to a phone, the less interference. Phones that receive a rating of 3 or 4 usually cause the least amount of interference. FCC rules require that phones with ratings of 3 or 4 (which are deemed to be hearing aid compatible) be labelled.

The ratings are not guaranteed. Results depend on your specific hearing device and hearing loss. If your hearing device happens to be vulnerable to interference, you may not be able to use a rated phone successfully. The best way to evaluate a rated phone for your needs is to try it out with your own hearing device.

Functionality: Hearing aid compatible handset functionality tiers are based on the following criteria:

  • Best: Devices featuring higher-end design, material and finish, paired-up with a more sophisticated user interface and functionalities. (Currently, all Google Fi phones are within this tier.)
  • Good: Entry-level phones with straight-forward features, applications, and design.

Note: Handsets with Wi-Fi or Voice Over LTE (VoLTE) calling capabilities may not have been tested for hearing aid compatibility in these calling modes.

If you didn't buy your phone from Google Fi or the Google store, check with your phone's manufacturer for details.

For additional information on hearing-aid compatible and non-hearing aid-compatible handsets generally, please visit the Global Accessibility Reporting Initiative (GARI) website at https://www.gari.info/.

Turn TTY mode on or off

  1. Open your device's Phone app.
  2. Tap MenuMore.
  3. Tap Settingsand thenCalls.
  4. Tap TTY mode.
  5. Select from the available options.

Accessibility FAQ

Can I download a copy of my billing statement? Yes, you can download your billing statement.

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