Contact the Google Disability Support team

Contact the Disability Support team

The Google Disability Support team is available to answer questions about using assistive technology with Google products, and questions about accessibility features and functionalities in Google products.

Follow the links below to connect with a specialist:

• Chat: Chat online with a specialist.
• Email: Email a specialist.
• ASL (computer): Connect with an ASL specialist .
• ASL (videophone): Call (512) 777-0499.
• Be My Eyes: Contact a specialist through Be My Eyes.
  • For detailed instructions refer to the Be My Eyes app instructions below.

Hours and languages

All support options are available Monday through Friday.

Chat:

• 1 AM – 5 PM (PT) in English

Email:

• 1 AM – 5 PM (PT) in English
• 9 AM – 5:30 PM (GMT+1) in Spanish, French, German, Italian, and Brazilian Portuguese

ASL: 8 AM – 5 PM (PT) in ASL and English

Be My Eyes: 1 AM – 5 PM (PT) in English

Be My Eyes app instructions

1. On your Android phone or tablet, open the Google Play Store app .
2. In the search bar, search for the Be My Eyes app.
3. Tap Install.
4. Tap Open.
5. Review the Be My Eyes Privacy Policy and Terms of Service, then tap I Agree.
6. Complete the individual user setup.
7. Tap Specialized Help  Google.
8. Tap Call Google.
9. The first time you call, review the Google Privacy Policy and Terms of Service, then tap I Agree.
10. A call begins automatically, connecting you with a Google Disability Support specialist.

Resources

• For help articles, explore the Accessibility Help Center or search Google Help.
• For more about Google’s accessibility features and products, visit the Google Accessibility website.
• To send feedback about a product or feature, complete the accessibility feedback form.