As a precautionary health measure for our support specialists in light of COVID-19, we're operating with a limited team. Thanks for your patience, as it may take longer than usual to connect with us. For additional support, consult the Help Center

Contact the Google Disability Support team

The Google Disability Support team is available to support users from the disability community with Google products. Support includes accessibility features, functionalities, and assistive technology.

Account issues

Important: The Google Disability Support team doesn’t offer accessibility–specific support for Account Recovery.

If you can't sign in to your Google Account, you can recover your Google Account or Gmail

Contact the Disability Support team

The Google Disability Support team is available to support users from the disability community with Google products. Support includes accessibility features, functionalities, and assistive technology.

To connect with a specialist, choose a support option and follow the link.

Email

Email a specialist.

Be My Eyes

Contact a specialist through Be My Eyes. For detailed instructions, go to the Be My Eyes app instructions.

American Sign Language (ASL)

Connect with an ASL specialist on your computer: ASL Now

Connect with an ASL specialist by videophone: Call (512) 777-0499.

Hours and languages

All support options are available Monday through Friday.

Phone:

  • 1 AM – 5 PM (PT) in English
  • 9 AM – 5:30 PM (GMT +1) in Spanish and Brazilian Portuguese

Chat:

  • 1 AM – 5 PM (PT) in English

Email:

  • 1 AM – 5 PM (PT) in English
  • 9 AM – 5:30 PM (GMT +1) in German, French, Spanish, Italian, and Brazilian Portuguese

ASL: 8 AM – 5 PM (PT) in ASL and English

Be My Eyes: 1 AM – 5 PM (PT) in English

Be My Eyes app instructions

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. In the search bar, search for the Be My Eyes app.
  3. Tap Install.
  4. Tap Open.
  5. Review the Be My Eyes Privacy Policy and Terms of Service, then tap I Agree.
  6. Complete the individual user setup.
  7. Tap Specialized Help and then Google.
  8. Tap Call Google.
  9. The first time you call, review the Google Privacy Policy and Terms of Service, then tap I Agree.
  10. A call begins automatically, connecting you with a Google Disability Support specialist.

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