Contact the Google Disability Support team

The Google Disability Support team is available to support users from the disability community with Google products. Support includes accessibility features, functionalities, and assistive technology in Google products.

Get support for account issues

Important: The Google Disability Support team is not currently offering accessibility specific support for Account Recovery.

If you can't sign in to your Google Account, get sign-in help. For more information, visit How to recover your Google Account or Gmail.

Contact the Disability Support team

The Google Disability Support team is available to support users from the disability community with Google products. Support includes accessibility features, functionalities, and assistive technology in Google products.

To connect with a specialist, follow these links:

• Phone: Talk to a specialist.
• Chat: Chat online with a specialist.

• Email: Email a specialist.
• Be My Eyes: Contact a specialist through Be My Eyes. For detailed instructions, go to the Be My Eyes app instructions.

• American Sign Language (ASL) users:

  • Connect with an ASL specialist on your computer: 
  • Connect with an ASL specialist by videophone: Call [phone].

Hours and languages

All support options are available Monday through Friday.

Phone:

• 1 AM – 5 PM (PT) in English
• 9 AM – 5:30 PM (GMT +1) in Spanish and Brazilian Portuguese

Chat:

• 1 AM – 5 PM (PT) in English

Email:

• 1 AM – 5 PM (PT) in English
• 9 AM – 5:30 PM (GMT +1) in German, French, Spanish, Italian, and Brazilian Portuguese

ASL: 8 AM – 5 PM (PT) in ASL and English

Be My Eyes: 1 AM – 5 PM (PT) in English

Be My Eyes app instructions

1. On your Android phone or tablet, open the Google Play Store app .
2. In the search bar, search for the Be My Eyes app.
3. Tap Install.
4. Tap Open.
5. Review the Be My Eyes Privacy Policy and Terms of Service, then tap I Agree.
6. Complete the individual user setup.
7. Tap Specialized Help  Google.
8. Tap Call Google.
9. The first time you call, review the Google Privacy Policy and Terms of Service, then tap I Agree.
10. A call begins automatically, connecting you with a Google Disability Support specialist.

Resources

• For help articles, explore the Accessibility Help Center or search Google Help.
• For more about Google’s accessibility features and products, visit the Google Accessibility website.
• To send feedback about a product or feature, complete the accessibility feedback form.