Transfer your Google Fi number to a new carrier

You can transfer your Google Fi number before you move to a new carrier.

Your Google Fi service is active until you switch carriers

Important: If you pause the Google Fi service while you transfer your number to another carrier, it may cause the port-out to be unsuccessful.

Step 1: Cancel your Google Fi service
  1. Open the Google Fi app Fi or website.
    • For iOS users, you can only cancel the service through the Fi website.
  2. In the “Account” tab, select Manage plan.
  3. Select Leave Google Fi.
  4. To confirm cancellation, follow the guided steps.
  5. Select Transfer your number to another carrier.
  6. Get your port-out number and PIN.

Important: Your Google Fi services will continue until your number transfer completes.

Step 2: Transfer your number

Important: Number transfer information is case-sensitive. Enter the name and service address as they show up on your Google Fi account.

  1. Give your new carrier your port-out number and PIN.
  2. If your new carrier asks for your name and address, use the name on your Google Account and your Google Fi service address.
  3. To transfer your number, your new carrier confirms your information with Google Fi.
  4. After your new carrier activates your number, your Google Fi service stops.
Tip: You can sign in to your account and find past Google Fi bills until your account officially closes.
Learn how to cancel your Google Fi service.
Get to know Fi

Learn why Fi is a different kind of phone plan and how to get the most out of your Google Fi service. Get step-by-step guides and instructional videos on how to sign up, transfer your number, create a group plan, switch your price plan, etc.

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