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Transfer your number to Google Voice

By transferring your phone number, you can make your existing mobile number your Google Voice number. Then you can make several phones ring when someone calls your Google Voice number, use online voicemail, and turn on voicemail transcriptions.

Before you transfer your mobile number to Google Voice

  • There is a one-time $20 fee to port your number. (Porting from Project Fi to Google Voice is free.)
  • Your cell phone plan will end when you port your number to Google Voice, and your carrier may charge you an early termination fee.
  • Numbers normally take 24 hours to transfer. If the transfer gets stuck or delayed, then you may be able to cancel the process.
  • If you already have a Google number on this Google Voice Account, the number you're porting will replace your current Google number. The Google number will be removed from your account 90 days after porting is complete.
  • Corporate, landline, VoIP, and some other numbers can't be transferred. VoIP numbers include numbers used by Vonage, Skype, RingCentral, SendHub, Line2, and other telephone service providers.

Transfer your number to Google Voice

New to Google Voice

Don't cancel your cell phone plan before you start the transfer. You'll need your phone to be able to accept calls to complete the porting verification process.

  1. On your computer, open Google Voice.
  2. Accept the terms and services for Google Voice.
  3. Click I want to use my mobile number.
  4. Type your mobile phone number, and then click Check for available options.
  5. Click Port your number. This will charge a $20 fee.

If you want to use a new number, you can choose a Google Voice number. Choosing a Google Voice number on a new account is free.

Make sure your service isn't interrupted

After porting is complete, you can't receive calls to your mobile phone until you complete the following steps.

Any of these actions may incur fees with or start new contract agreements with mobile carriers. Be sure to discuss these with your carrier to insure against any unexpected charges.

  1. Google Voice is not a carrier, so you must set up a new cell phone plan (with your existing carrier or a new carrier) and request a new number.
  2. When you have a carrier and a new number, add this new number to your Google Voice account as a forwarding phone.
Existing Google Voice account

Don't cancel your cell phone plan before you start the transfer. You'll need your phone to be able to accept calls to complete the porting verification process.

  1. On your computer, open Google Voice.
  2. At the top right, click Settings  > Settings.
  3. Click the "Phones" tab.
  4. Next to your current number, click Change / Port.
  5. Select I want to use my mobile number.
  6. Type your mobile phone number, and then click Check for available options.
  7. Click Port your number. This will charge a $20 fee.
  8. Select the checkboxes under "Things to understand before porting your number to Google Voice."
  9. Click Phone Verification.
  10. Follow the prompts to verify your phone number.
  11. Enter your account information and then click Confirmation.
  12. Confirm your transaction and then click Checkout.
  13. Pay with your Google Account. After you've completed the transaction, you'll receive a few emails with updates and further instructions.

If you want to use a new number, you can change your Google Voice number. Changing your number will cost a one-time fee of $10.

Make sure your service isn't interrupted

After porting is complete, you can't receive calls to your mobile phone until you complete the following steps.

Any of these actions may incur fees with or start new contract agreements with mobile carriers. Be sure to discuss these with your carrier to insure against any unexpected charges.

  1. Google Voice is not a carrier, so you must set up a new cell phone plan (with your existing carrier or a new carrier) and request a new number.
  2. When you have a carrier and a new number, add this new number to your Google Voice account as a forwarding phone.

Cancel a number transfer

If the transfer gets stuck or delayed, then you may be able to cancel the process.

  1. You will receive an email from the Google Voice team to let you know that the transfer has run into an issue.
  2. From the email you received, click Login to Google Voice. This will open the porting status page.
  3. Let us know what you'd like to do:
    • Try again: Check your information, and click Update to resubmit your request.
    • Cancel: At the bottom of the page, click Cancel this port. Your $20 fee will be refunded, and you'll receive an email from Google Payments when the refund is processed.

If a delayed transfer can't be canceled, the attempt will be automatically escalated to the Google Voice team to be resolved.

If you have any other problems, visit the porting section of the Google Voice Help Forum.

Common questions about transferring your number

When can I receive calls on my mobile phone?

After porting is complete, you can't receive calls to your mobile phone until you complete the following steps:

  1. Google Voice is not a carrier, so you must set up a new cell phone plan (with your existing carrier or a new carrier) and request a new number.
  2. When you have a carrier and a new number, you'll need to add this new number to your Google Voice account as a forwarding phone.
If I have problems after transferring my number to Google Voice, what should I do?

You can discuss your issues with other users in our Help Forum or read more information in the Google Voice Help Center. If you have billing issues with your $20 number-porting purchase, read more information in the Google Payments Help Center.

What do I do when I have my new cell number?

Once your new mobile number is set up on your account, set it up as a forwarding phone on your Google Voice account.

If I already have a Google number on this account, what happens to it after I transfer it?
  • Both your old and new Google numbers will appear in the "Phones" tab for 90 days after the number change.
  • Calls to your old Google Voice number will continue to forward to your Google Voice account for 90 days. This gives you time to tell your contacts about your new number. 
  • After 90 days, you'll get an email of the contacts who used your original Google Voice number. It might be a good idea to let them know!

Keep your original Google Voice number

You can permanently keep your original Google Voice number as a secondary number. 

  • There is a one-time $20 fee to keep your original Google Voice number.
  • You must claim your original Google Voice number within 90 days of porting. After 90 days, the number won't be connected to your account and you won't be able to keep it permanently.
  • All calls and text messages to your new primary number and your original Google Voice number will still reach you.
  • Your primary Google number (the number that was ported in) is the only one that will show on the caller ID when you make calls or send text messages. You can view this option in the Google Voice "Phones" settings.

Megan is a Google Voice expert and the author of this help page. Help her improve this article by leaving feedback below.

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