Are you a new Google Fi Wireless user in the United States having an issue when activating your service? We can help! Click the button below to use our troubleshooter:
Important:
- To use Google Fi internationally, activate your service in the US first. US territories aren’t eligible. If your phone has more than one Google Account, the Google Fi account must be the admin or owner.
- Your Google Fi account is linked to your Google Account. If you lose access to your Google Account, you may lose access to your Google Fi account. To protect your Google Fi service access, add recovery info to your Google Account.
Military and State Department employees who serve overseas can qualify for an exception. Verify your eligibility.
Google Fi Wireless | Set up your service from home in the app
Check if your device works with Google Fi
Most popular phones work with Google Fi. To confirm, check your phone’s compatibility.
Use unlocked devices with Google Fi. If you bring your own device to Google Fi, it must be unlocked by your previous carrier. An activation error could mean your device remains locked. Devices that you buy from Google Fi or the Google Store are already unlocked.
If you’re unsure if your phone is unlocked, contact your previous carrier or the retailer where you bought it.
Important: eSIM activation requires Android 11 and above. You may experience issues attempting to activate on older versions on Android OS.
Set up Google Fi on iPhone
Important: You're no longer required to manually enter APN and MMS settings during the activation process. When activating an eSIM, follow the steps below.
Start activation on the Google Fi app
Important: You must start activation within the app.
- On your device, download the Google Fi app
.
- Open the app.
- Wait for the app to finish the device and compatibility check.
Start your eSIM activation
If you’re on an iPhone XS or newer, to set up service, download an eSIM.
- On your iPhone, connect to a Wi-Fi network.
- Sign in to the Google Account connected to the phone number you want to use.
- To set up your phone number and download an eSIM on your iPhone, follow the in-app instructions.
- To set up your connectivity, return to the Google Fi app
Tip: The iPhone out-of-box eSIM transfer experience isn’t supported by Google Fi. If you activate service on a new iPhone, skip the carrier step of the iPhone setup wizard. To set up service, download the Google Fi app.
Add eSIM on iOS 17.4 & up- On your iPhone, delete all "Google Fi eSIMs."
- Only proceed with this step if you have no connectivity on the current and previous phone.
- Delete the Google Fi app
- Install the Google Fi app
- To add the eSIM to your device, follow the on-screen instructions.
- Restart your device.
- On your iPhone, delete all "Google Fi eSIMs."
- Only proceed with this step if you have no connectivity on the current and previous phone.
- Delete the Google Fi app
- Install the Google Fi app
- To add the eSIM to your device, follow the on-screen instructions.
- Review the QR code download instruction page before you navigate to the ios/quicksetup guide.
- Scan the QR code.
- Restart your device.
Start your pSIM activation
If you’re on an older iPhone which isn’t eSIM-compatible, to set up service, order a physical SIM card.
- If you haven’t already, order a SIM card.
- Insert the physical SIM into your iPhone.
- Download the Google Fi app
- To set up your phone number and activate service on your physical SIM, follow the in-app instructions.
- To set up your connectivity in the Google Fi app, finish all instructions in the app.
Set up a new device with an old device
When you upgrade from an old device with Google Fi and another carrier, you may encounter an Android eSIM transfer screen. Google Fi doesn’t support this feature. You might encounter this screen during setup.
You can activate Google Fi:
- In the Google Fi app:
- Tap Use a different SIM.
- On the “Confirm your mobile network” screen, tap Google Fi Wireless.
This issue applies only if you had 2 separate carriers on your old device. If you’re a new Google Fi user or have a single carrier, you wouldn’t find this.
Test your calls, texts, and data:
- Call someone.
- Send a text.
- To check if your data works, visit a web page and turn off Wi-Fi.
If you transferred your number, mobile numbers and numbers from Google Voice usually transfer within the first 3 hours. Landlines usually transfer within 2 business days. Fix issues with your number transfer to Google Fi.