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Activate your Project Fi service

If you purchased a new Pixel XL, Pixel, Nexus 5X, Nexus 6P, or Nexus 6 through Project Fi, follow the steps below to activate your Project Fi service. Keep in mind that you'll have to be in the US for activation.

Bringing your own Pixel or Nexus phone? Follow these steps to activate service on a Pixel or Nexus phone that you already own.

1 Before you get started

Transferring your number? Read the guide to transferring your number to make sure the transfer goes smoothly.

Plug in your phone

To make sure your phone doesn't lose power during setup, keep it plugged in until you’re done with setup. 

It’s also a good idea to fully charge the battery as soon as you get a chance. Your phone’s battery may not be fully charged at first.

Have a Wi-Fi network available

For the best setup experience, you'll want access to a Wi-Fi network.

Switching from iPhone? Turn off iMessage to get texts on Android

iMessage is an Apple messaging service that allows messages to be sent between Apple devices. If you're not switching from an iPhone, you don't need to worry about this step.

Before you can get texts on your Android device, follow these steps to turn iMessage off on your old iPhone. Otherwise, text messages might accidentally go to your old iPhone instead and you won't see them.

For any group texts you were a part of, you'll have to create new threads on your Android device and include all participants. You won't receive new messages from existing iMessage group threads once you make the switch. 

2 Set up your phone

Insert your SIM card

Make sure your phone is off and insert your SIM card.

Turn on your phone & follow on-screen steps
  • Open the Project Fi app to complete your activation. 
  • Make sure to sign in with the Google Account that you used when signing up for Project Fi. 
  • You may be asked to install an update. Your phone will install the update, restart, and then you can continue setting up your phone.
  • You’ll activate your new number, or start your number transfer, as part of the on-screen set up.

Learn how to transfer contacts, photos, and more to your new phone:

  • Android phone: As long as you're signed in with your Google Account on your previous phone, your contacts will be on your new phone once you sign in. You can also manually add contacts to your new phone. Learn how to sync photos, files, and music to your Google Account. 
  • Switching to Android: Get steps for transferring your contacts, photos, and music with the switch to Android guide.
Check that Hangouts, Android Messages, & Project Fi apps are up to date

To use Project Fi’s features, you need the latest version of the following apps:

  • Hangouts 
  • Android Messages 
  • Project Fi

In general, we recommend keeping all of your phone's apps up to date.  Learn how to update apps individually or set apps to update automatically: 

Update apps individually

  1. On your phone, open the Google Play Store app.
  2. Touch the Menu icon  > My Apps. Apps with available updates are labeled "Update."
  3. If there's an update available, select the app and touch Update.

Set apps to update automatically

  1. On your phone, open the Google Play Store app.
  2. Touch the Menu icon  > My Apps.
  3. Select the app.
  4. Touch Menu  > check the box next to "Auto-update."

When the Auto-update box is selected, the app will update automatically when updates are available.

Set up your voicemail

Voicemail is set up on your phone automatically, and you can check your voicemail on your phone without any extra steps.

However, to check your voicemail from another phone or create your voicemail greeting, you need to turn on voicemail access from any phone and set a PIN.

3 Make sure everything is up and running

Test calls, texts, and data
  • Make a call. 
  • Send a text.
  • Test your data. You can try to watch a video.

Keep in mind that if you just transferred your number to Project Fi, there might be a delay before you can send or receive text messages.

If any of these features aren't working, use the buttons below to contact a Project Fi expert so we can get you back on track. 

Keep an eye out for these important features

There are a few features that will work automatically behind the scenes to improve your Project Fi experience. 

  1. Automatic access to Wi-Fi networks: You phone automatically connects to open Wi-Fi networks that we’ve verified as fast and reliable. You'll see the key icon  in your notifications bar. 
  2. Calls over Wi-Fi: Wi-Fi calling expands your coverage in places where the cellular network isn’t as strong. Just make sure you're connected to Wi-Fi, and make a call like you normally would using the phone dialer. You'll see this icon when it's in action. 
  3. Alerts for data usage: You'll get alerts from Project Fi when you close to or hit your monthly data budget.

You can also learn some Project Fi tips & tricks.

PC is a Project Fi expert and author of this help page. Help her improve this article by leaving feedback below.

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