Troubleshooting for students
This page is for students. Teachers go here.
Trouble signing in
I signed in as a student and I’m a teacher with a G Suite for Education account
I can't sign in to Classroom
- School account—Also known as a G Suite for Education account, this account is set up by an accredited school. It looks like you@yourschool.edu.
- Personal Google Account—This is set up by you, or your parent or guardian. Typically you use a personal Google Account outside of a school setting, such as a homeschool. It looks like you@example.com.
- G Suite account—This is set up by your organization’s administrator. It looks like you@yourcompany.com.
I forgot my password
How do I switch between user accounts?
Trouble signing out
How do I sign out?
On Android, you don't sign out of an account; instead, you remove your account from your device. Removing the account doesn't delete the it, so you'll still be able to use your account on other devices.
- In the Classroom app, tap Menu
.
- Next to your name and email, tap Down
Manage accounts.
- Tap Google.
- (Optional) Tap your account.
- At the top right, tap More
Remove account.
- To confirm, tap Remove Account.
Trouble accessing classes
My class code doesn't work
If your school uses G Suite for Education—Ask your teacher to send you a new class code. If the new class code doesn’t work, ask your teacher to contact the school’s admin.
If you’re a student using a personal Google Account outside of a school—Ask your teacher to send you a new class code.
A class code consists of 6 or 7 alphanumeric characters. For example, hjhmgrk or g5gdp1.
Note: You only use the class code once to enroll. You don't need to re-use the class code.
I deleted or forgot my class code
Note: You only use the class code once to join the class. You are then enrolled in the class and you don't need to re-use the code again.
I deleted my class invitation
I unenrolled from a class and want to re-enroll
How do I create a class?
Trouble posting comments
I can't post a comment
How do I undelete a post?
Trouble with email and messages
I can't send or receive email
Classroom in the incorrect languages
How do I change the language in Classroom?
You change the preferred language for your Google Account. For details, see Change language to change the language on computer and mobile devices.