Troubleshoot upload errors
The following lists common error messages when uploading in DoubleClick Search and describes how to troubleshoot them.
|Parent entity of agency id...does not exist||
The create or edit command references an object that does not belong in its parent object.
For example, a campaign that doesn’t exist in the advertiser, or an ad group that doesn’t exist in the campaign you listed.
Double-check the IDs of your campaigns and ad groups, along with the agency IDs, engine account IDs, and advertiser IDs in the upload sheet.
You can check the IDs for each object by noting the values listed in your browser’s URL when scoped into your DoubleClick Search account.
Alternatively, you can download your campaign structure in DoubleClick Search, using Editable columns to retrieve the necessary IDs for the campaigns you’re uploading for.
|Expected Currency Code...||The formatting in the upload file doesn’t reference a currency code that DoubleClick Search understands.||
Check the column headers in your upload file, especially for any column that has a monetary value. Change any advertiser default to USD or EUR, etc.
Double-check that the language and geo-targeting codes match those present in this Help Center article.
|: criterion matches another criterion in the same adGroup/Campaign.||A previously successful upload actually went through to the engine, so DoubleClick Search thinks you’re trying to create it twice.||
Make sure an object of the same name doesn’t already exist in the same parent entity you’re uploading for.
Campaign and ad group names are case sensitive, so a campaign titled Travels will be read differently than a campaign titled travels.
You can use the filter tool to search for objects that have errored out with this message to confirm that they do indeed exist in DoubleClick Search.
|Unknown value in Distribution Language And Region||DoubleClick Search does not recognize the code entered in the language or geo-targeting fields.||Double-check that the language and geo-targeting codes match those present in this Help Center article.|
|Entity not found: IDs||The IDs you entered in the upload file don’t resemble accurate or existing IDs in DoubleClick Search.||
Make sure that the campaign IDs you’ve included in the upload file are the correct DoubleClick Search IDs. Note that old IDs from the previous version of DoubleClick Search (DS) are not supported in the new version of DoubleClick Search. Please download your campaign structure in DoubleClick Search, using Editable Columns to retrieve the necessary IDs for the campaigns you’re uploading for.
This could be an issue with scientific notation saved from CSV to Excel. IDs in CSV downloads from DoubleClick Search are formatted so that Excel treats them as strings when you open the CSV file. However, if the file is again saved as a CSV, this formatting is lost. The best option is to open the CSV, then save as XLSX and retry the upload.
Missing data in Keyword Max CPC. Two bid methods specified, either match type or individual bids are allowed: [Keyword Match Type, Keyword Broad Max CPC, Keyword Phrase Max CPC, Keyword Exact Max CPC].
Occasionally appears as:
|This error is specific to Bing Ads keywords. Bids must be entered in one of two specific ways for Bing Ads keywords. You may have entered values in an invalid combination of match type columns.||
You can enter values in one of the following groups of columns, but not both:
|For action edit : Failed to validate keyword: Invalid format on: ...||This error can appear for a variety of fields to indicate that you have filled out the field in a way that DoubleClick Search does not accept/recognize.||
Check the formatting of the field in question (for example, URL parameters, Landing page, etc.).
Landing pages must begin with http://.
|Cannot edit display placeholder criterion.||You’ve attempted to edit the Display Network Stats row, likely from a downloadable report.||
These stats are report-only and can’t be changed. The Display Network Stats keyword appears by default in every ad group you create.
To avoid this issue in the future, remove the Display Network Stats keyword rows from your upload files before uploading.
|Engine Account not found or access denied||The Engine account name or engine account ID listed doesn’t match an engine account within the advertiser.||
Double-check the account name and ID in the upload file against the engine accounts in the UI.
if you’re uploading to multiple advertisers, make sure the advertiser you’re currently scoped into is one of the advertisers you intend to upload object creation/edits to.
Make sure the engine account you select in the uploads dropdown matches the engine account listed in your upload sheet. For example, if you’ve included an engine ID for a Google AdWords engine account, make sure you select the appropriate AdWords engine account from the Uploads page dropdown.
|Unknown value in Action.||DoubleClick Search doesn’t recognize the command you gave in the action column.||
The acceptable actions are: create, edit, pause, resume, and deactivate.
You may also use a pipe character to pause an object upon creation: create|pause
|An error occurred while processing your upload. To resolve this issue contact firstname.lastname@example.org and include your account information.||The most common reason for this is that the file uploaded was in a non-supported Excel 95 file format||
Please try saving your file in a more current version of Excel, or as a CSV file.
This could also be due to large column widths in Excel files. If you have extended a column width to a very large size in Excel, this could cause a failure in processing the Excel file.
If the above tips fail to resolve the issue, please email our support team at email@example.com to address.