Get help with common problems below. If you need help with a different Google Drive problem, contact us.
Problems with payment or storage plan
- I bought more storage, but my limit has not increased.
- My payment isn't going through to buy more storage.
- I need to change my storage plan.
Problems with Google Drive
If you still have a problem, you can contact us via our forum, feedback, or support service.
Ask your question in the forum
Visit the help forum to ask a question or search for an answer to your question, available in English, Spanish, and Portuguese.
Submit user feedback
If you've discovered a new bug or technical issue, report the issue right from Google Drive.
- On your iPhone or iPad, open the Google Drive app.
- Tap Menu Help & feedback.
- Tap Send Feedback.
- Enter your feedback and tap Send .