Search
Clear search
Close search
Google apps
Main menu

Email forwarding

To set up email forwarding, do the following:

  1. Click My domains in the navbar and then click the domain name.
  2. Click the Email tab .
  3. In the left field, enter the alias email name (for example, support) or a wildcard *.
    Note: * is a wildcard that represents any address that you have not explicitly named.
  4. In the right field, enter the recipient email address (for example, abc321@gmail.com). You can also enter the address of an email group (such as Google Groups) to forward this alias to more than one recipient.
    Click to see an example

    In this example, all email to support@documentationexample.net will automatically be forwarded to exampleuser.domains.larry@gmail.com

     

    Tip: You can add multiple recipient addresses to a single alias by entering the address for a group that you manage.

     

    Note: If you enter a group as the recipient address, make sure that you set the permissions so that "public" or "everyone" can post emails to the group. Otherwise, the group will not be able to receive forwarded emails. See Set basic permissions in the Google Groups help centre.

  5. Click the Add button (result: all emails addressed to support@example.com will be forwarded to abc321@gmail.com).
  6. Google Domains will send a confirmation email to the recipient address. Follow the instructions in the email to activate forwarding to that address. Forwarding will not start until you have verified that you own the address.

    Forwarding will start immediately and Google Domains will not send a verification email if:

    • You have already verified the same recipient address with Google Domains for another forwarded email alias.
    • The recipient address is the same address that you use to log in to Google Domains.

Note: Email forwarding will only work when you're using the Google name servers.

When you set up email forwarding, Google Domains creates MX resource records. You can see these records by opening the Email forward synthetic record on the DNS tab .

     

Next step: After you have set up the alias, you can test email forwarding

More help ...

About email forwarding

Email forwarding allows you to set up alias email addresses. An alias email address is an alternative address that is used as a substitute for an actual email address. All mail sent to the alias email address will be forwarded to the actual email address.

For example, suppose your actual email address is abc321@gmail.com. For your business domain, example.com, you can create an alias that is more professional looking and targets a specific function, for example, info or support. This alias will be appended to your domain (example.com) to form a new email address that you can display on your website: info@example.com or support@example.com. All emails sent to info@example.com or support@example.com will be forwarded to abc321@gmail.com.

You can create up to 100 alias addresses. Once created, it's a good idea to verify that the alias address works. Send a test email using the alias email address and then confirm that the test email is forwarded to your existing email address (you should be able to view and open the test email from the inbox). You can modify an alias address at any time using the Edit and Delete options.

Note: When you set up email forwarding, Google Domains creates the MX resource records for you. If you subsequently change these MX resource records, email forwarding will break.

About wildcard email forwarding

* is a wildcard that represents any address that you have not explicitly named. For example, imagine that you have set up the following email forwarding:

  • "sales" forwarding to larry@example.com – email to sales@<yourdomain> will be delivered to Larry.
  • "support" forwarding to yu@example.com – email to support@<yourdomain> will be delivered to Yu.
  • "*" forwarding to roberto@example.com – email to all other addresses, such as asdf@<yourdomain> and test@<yourdomain> will be delivered to Roberto.

Essentially, using a wildcard gives you an infinite number of email aliases that can all be forwarded to a single address.

Sending mail from your forwarded email address

Many email systems will let you send mail using your forwarded email address as the "From" address.

From Gmail

If you are a Gmail User, you can use the Send mail as feature:

Overview

Setting up Send mail as for a forwarded email alias requires:

  • First, set up an App Password for your Gmail account to allow you to use the Gmail SMTP servers securely.

  • Second, add the alias as an account to your Gmail inbox.

  • Third, set the Gmail SMTP server as the mail server for your forwarded alias, using the generated App Password.

Procedure

  1. Log in to the Gmail account that you are forwarding mail to (in this example, the account is exampleuser.domains.xu@gmail.com).
  2. In Gmail, click your username or user icon in the top right-hand corner to bring up the user menu.

     
  3. Click My Account.
  4. In the Google account screen, under Sign-in & security, click Signing in to Google.

     
  5. In the Password & sign-in method box, click App passwords.

    You may be asked to re-enter your password at this point.

    Note: You must have 2-Step Verification enabled for the App passwords option to be available. If it is not, click 2-Step Verification and enable 2-Step Verification. Then continue to set the App password.

  6. In the App passwords box, select Mail for the app, select Other for the device.

     
  7. Enter the name of your domain for the "other" device, and click Generate.

     
  8. The Generated app password box will display a 16-character password. Copy this password. You will need it when you add your new send-as (forwarded) account.

     
  9. Return to your Gmail screen.
  10. In the top right-hand corner, click the Settings button.

     
  11. Select Settings from the drop-down menu.
  12. In the Settings screen, click the Accounts and Import tab.
  13. Scroll down to Send mail as and click Add another email address you own.
  14. In the first Add another email address box, enter the name that you want recipients of your email to see (such as "Support Team" or "Sales" or any other name for this contact) and the forwarded email address that you are setting up.

     
  15. Click Next Step.
  16. In the second Add another email address box, change the values in fields to enter the following:
    • SMTP Server: smtp.gmail.com
    • Port: 465
    • Username: Your gmail account (the one that you are logged in as)
    • Password: The generated app password that you copied in Step 8.
  17. Click Add Account. If you see an error message, check to make sure that you have entered the SMTP server, Port, Username and Password correctly.
  18. After you have successfully added the account, return to Gmail. You will see a message from Gmail Team with the subject Gmail Confirmation: Send Mail As and the address that you have just added. Follow the instructions in the message to confirm the email address.
  19. When you send mail from your Gmail account, click the triangle next to your From address to choose to send the message from the account that you just added.

     

For more information on App Passwords in Gmail, see the Gmail Help centre topic: "Sign in using App Passwords"

For more information on sending mail from your forwarded address in Gmail, see the Gmail Help centre topic: "Send mail from a different address or alias"

Note: If you are a G Suite user, your G Suite administrator will have to add the app and generate the app password that you need in step 16.

Was this article helpful?
How can we improve it?