Invoices
At times, you might also receive credit memos or credit adjustments. Memos are statements Display & Video 360 issues to an account after an adjustment where credit adjustments such as refunds (credits) appear on your billing invoice for each advertiser. Depending on the invoice level and invoice detail level settings in your billing profile, these adjustments may appear differently or with less detail. Learn more about billing profile settings.
Types of credits and adjustments
Here are some general categories of credits you may see on your invoice. This list isn't exhaustive, and may not appear on invoices exactly as written.
- Credit adjustment or memo: A credit that was applied to your account. More specific information may be included on your invoice. In addition to the adjustment on the invoice itself, you may receive an additional credit memo document, with details about a reduction to the amount due from a specific invoice or payment account.
- Invalid traffic adjustment: An adjustment for invalid clicks and impressions – those generated by robots, automated clicking tools, and other deceptive software. This credit is good for future advertising only and can't be refunded to you. Also all Display & Video 360 exchange partners have agreed to provide refunds for traffic that was considered invalid by Google. This can be a onetime adjustment or for a given month, and may be broken out for a specific type of inventory, or fee.
- Budget adjustment: An adjustment for when your account accrues more costs than your budget allows. This occurs when we deliver beyond your monthly budget. In such cases, we automatically credit the overdelivery cost back to you. This adjustment may be broken down by specific inventory type or fee, for example, Overdelivery adjustment: Media fee and YouTube budget adjustment. Learn more about Overdelivery on your insertion order budget.
Applying credits
Credit memos can be applied to outstanding eligible invoices, reducing the amount you are required to pay. You can apply credits to eligible invoices at any time. If you need further assistance, contact Google support.