Marketplace Agency Account Migration FAQ

To improve your purchasing experience, Google Cloud Marketplace is moving to an Agency model in the UK, France, and Germany around February 1st, 2025. You'll see changes to your billing and payment process as a result.

Key changes:

• Two invoices: You'll now receive two separate invoices:
  • Invoice 1: Covers your purchases directly from Google Cloud (like Compute Engine, Cloud Storage). Your payment information for this invoice remains the same.
  • Invoice 2: Covers your purchases from Google Cloud’s partners (third-party seller software and services) through Google Cloud Marketplace. This invoice will have new payment information.
  • New Payment Information: Invoice 2 will have updated payment instructions, including a new settlement entity and bank account to which to make your payment. Update your payment records accordingly, which might include vendor information for payment processing on your end.

  To understand how to view charges associated with each invoice, see the documentation.

  Important notes:

  • These changes only affect Google Cloud and Google Cloud Marketplace purchases.
  • Online (Self-Serve) Customers: If you're charged automatically each month, your payment methods won't change. However, you will see changes in how your purchases are itemized on your statements, and how you will be charged separately across Google Cloud Platform and Marketplace products.
  • Terms Customers (Monthly Invoice): You'll need to carefully review both invoices and ensure you use the correct payment information for each.

If you are not making any purchases from Google Cloud Marketplace, you will only receive one invoice, and there will be no changes to your payment information or remittance process. If you do make a Marketplace purchase in the future, please note that Marketplace charges will be invoiced on a separate invoice.

This change only affects invoices from your Google Cloud Billing Account. Pay those other invoices as you normally do.

This transition to a new model allows for better compliance with local regulations and provides a more transparent billing experience. Your invoices are now split based on first-party (Google Cloud services) and third-party (Marketplace partner services) charges. This means you'll receive two invoices for your Google Cloud Billing Account:

• One for Google Cloud Platform services (for example, Compute Engine) and Premium OS Products, including those purchased from Google Cloud Marketplace.
• Another for services procured through Google Cloud Marketplace from our partners.

Yes, all Google Cloud regions remain available to you.

To comply with the new billing model, your existing Marketplace subscriptions will be included on the new, separate invoice going forward. There's no action required on your end, and you can continue using the services as you normally would.

No, all Google Cloud regions and services remain available, and there are no pricing changes due to this transition.

You'll see the new invoicing format and payment information on your February 2024 invoices issued in March 2025.

• Review Invoices Carefully: Examine both invoices you receive to identify which purchases belong to Google Cloud and which are from third-party partners.
• Update Payment Information: For third-party partner purchases from the Marketplace, use the new remittance information provided on the second invoice.

Detailed instructions will be provided on your Marketplace invoice (Invoice 2) starting in March 2025.

Yes, you only need to update your payment information once.

• Invoice 1 (Google Cloud): Use your existing payment method.
• Invoice 2 (Google Cloud Marketplace): Use the new payment instructions provided on the invoice.

For Marketplace invoices issued in March 2025 or later.

Payments made to the wrong entity may experience delays in processing but will not be declined. We strongly recommend using the correct remittance information for each invoice to avoid any potential issues.

Your payment may still be processed, but it could cause delays.

No, use the old payment information for invoices issued before March 2025.

Your current Purchase Order number will carry over and be reflected on both of your new invoices. You won't need to take any action for this.

Your existing entitlements will remain unchanged and will be applied to your Marketplace purchases under the new billing entity.

Yes, the agency model applies to resellers in the same way it applies to end customers. You will receive separate invoices for Marketplace purchases and will need to update your payment information accordingly.

The transition to the agency model for Google Cloud Marketplace purchases does not affect your tax obligations. Google will continue to charge applicable taxes.

No, there will be no change in Google's contracting legal entity.

To streamline this process, please follow these steps:

1. Complete your vendor form: Fill out your company's standard vendor form, omitting any Terms and Conditions as Google operates under its own Terms and Conditions. You can either fill out the form yourself, or ask your Google Sales representative to assist you. If your form requires specific information about Google (e.g., billing entity, address, etc.), your Sales representative can provide this.
2. Request Google's banking details: Contact Google Collections at collections@google.com to request our banking details. Please note that this information will only be provided after your first invoice has been generated.
3. Submit the completed form: Once you have received Google's banking details from Collections, complete the form and submit it to your accounts payable department.

Note: According to Google's policy, vendor forms or supplier documents will not be signed by Google.

Google can assist you with completing supplier or vendor forms by providing information like Google's entity details and bank account information.

To obtain bank details, you can contact collections@google.com. Please note that these details will only be available after the first invoice with updated bank information has been generated.

While Google is happy to help with these requests, please be aware that Google's policy prohibits signing vendor forms or supplier documents.

Understanding the Different Entities

When you purchase Google Cloud products and services, including those from the Google Cloud Marketplace, it's important to understand the roles of two key entities:

• Contracting Entity: This entity remains the same and is responsible for the terms and conditions of your agreement with Google.
  • UK: Google Cloud EMEA Limited
  • France: Google Cloud France SARL
  • Germany: Google Cloud EMEA Limited
• Settlement Billing Entity: This entity issues invoices and receives payments. With the transition to the agency model, the billing entity for your Marketplace purchases is changing to the following entities based on your location:
  • UK: Google Payments Limited (GPL)
  • France: Google Payments Ireland Limited (GPIL)
  • Germany: Google Payments Ireland Limited (GPIL)

Note: Your payment of Invoice 2 to GPL or GPIL will fully satisfy your payment obligation to the Google contracting entity under your agreement with Google.

This means you will receive two invoices:

• Invoice 1: Covers Google Cloud first-party products and services. The contracting entity and payment entity remain unchanged including bank information.
• Invoice 2: Covers Google Cloud Marketplace purchases from third-party partners. The contracting entity remains unchanged but the settlement entity is now Google Payments Limited (GPL) for the UK, and Google Payments Ireland Limited (GPIL) for France and Germany and will carry different bank information.

Bank information for customers in the UK:

• Account holder name: Google Payment Limited Bank: Citibank IBAN: GB43CITI18500812690047
  SWIFT BIC: CITIGB2L
  Sort code: 185008
  Account number: 12690047
• Bank branch address: Citibank, N.A. London Branch
  Citigroup Centre
  Canada Square
  Canary Wharf
  LONDON
  E14 5LB
  UK

Bank information for customers in France and Germany:

• Account holder name: Google Payment Ireland Limited
  Bank: Citibank
  IBAN: IE51CITI99005124179028
  SWIFT BIC: CITIIE2X
  Sort code: 990051
  Account number: 24179028
• Bank branch address: Citibank Europe plc
  1 North Wall Quay
  Dublin 1
  Ireland

This change allows for clearer tracking of your Marketplace spending and aligns with industry best practices.

Sample invoice for customers in the UK:

Sample invoice for customers in France:

Sample invoice for customers in Germany:

Google Payments Limited (GPL), a duly registered and regulated corporate entity of Google, serves as a payment processing platform for customers in UK. GPL is authorized to collect invoice payments on behalf of Google and specific third-party partners. When you make payments to Google Payments Limited (GPL), you are fulfilling your payment obligations.

Google Payments Ireland Limited (GPIL), a duly registered and regulated corporate entity of Google, serves as a payment processing platform for customers in Ireland and the European Union (EU). GPIL is authorized to collect invoice payments on behalf of Google and specific third-party partners. When you make payments to Google Payments Ireland Limited (GPIL), you are fulfilling your payment obligations.

Beginning August 2023, Google Cloud Marketplace is transitioning to the Agency model for marketplace services for US partners and US customers. As part of this change, the remittance information will be updated on your Google Cloud-issued invoices.

This change is visible on your invoice for the month of August 2023 (available in September 2023).

There will be no pricing change due to this transition. Only the remittance information is changing.

Please be sure to send payments using the new remittance information, or there will be a delay in closing your outstanding invoices. This information is already available on your invoice.

Google Payment Corp. is an affiliate of Google LLC and Google LLC’s authorized assignee for the collection of invoiced amounts under your Google Cloud agreement.