Learn more: No devices found

If you're experiencing any of the following issues, try the troubleshooting steps below:

• The Google Home app can't find your Google Nest or Home speaker, display or Cast device(s) when attempting to set up your device.
• Your Cast device isn't being displayed as an available device when casting from an app.

Step 1. Make sure that local network access is enabled 

1. On your iOS device’s home screen (iOS 14 or later), tap Settings. 
2. Tap Privacy Local network. You’ll find a list of apps.
3. Turn on local network access for the app(s) that you would like to allow network access. This will allow permissions for your device to discover Cast-enabled devices.

Step 2. Complete the initial checklist

Make sure that your device is:

1. Nearby (within 6 metres).
2. Plugged into a wall socket.
3. Powered on. The LED light on the side or back of the device will be white.

Step 3. Verify settings 

1. Unlock your iPhone
2. Tap Settings Wi-Fi.
3. Connect to the Wi-Fi network that you use with your Chromecast, TV or speaker that works with Google Cast, Google Home, or your TV or speaker that you use with the Assistant. Look for something like GoogleHomeXXXX or ChromecastXXXX.
4. Navigate back to the Google Home app.

Step 4. Complete the setup steps for your device

1. Chromecast or Chromecast Ultra
2. Chromecast Audio
3. Google Nest or Home speaker or display
4. TV that works with Google Cast
5. Speaker that works with Google Cast

Contact us