No Cast destination found

Several issues can prevent your Chromecast device from showing up when casting from Chrome. If you can’t find your Chromecast, Chromecast Ultra, Chromecast Audio or TV or speaker that works with Google Cast, try the troubleshooting steps below.

Recommended: Troubleshooting tool

First, try this troubleshooter to help solve the most common issues causing missing devices. You can also follow the manual steps below.

Troubleshooting steps

Step 1. Reboot the Chromecast device

1. Unplug the power cable from the Chromecast device and wait a few seconds, then plug it back in.
2. Wait a couple of minutes.
3. Check if your device now appears on the list of devices that you can cast to.

Step 2. Find the Chromecast device and make sure that the device is set up correctly

Recommended steps: Use a mobile device that runs Android or iOS.

Set up your Chromecast device (3rd gen or older)

Step 3. Try the following steps, then return to Step 2

Important: Only do this step if you couldn't verify whether the device has been set up in Step 2. If you've verified that your device is set up, move to Step 4.

1. Unplug the power source to your router and wait a few seconds, then plug it back in.
2. Factory reset the Chromecast device.

After you perform one or both of these steps, return to Step 2 to find and verify the setup of your Chromecast device. To find and verify the setup of your Chromecast device, return to Step 2 after you perform one or both of the steps above.

Step 4. Cast content

Important: Only continue with this step if you've verified that the device has been set up with a mobile device in Step 2.

Once you’ve verified that the device is set up on the Google Home app on a mobile device, you should be able to cast.

Try to cast video from a Google Cast-enabled app to your TV, like Netflix, YouTube, Pandora, etc.

If you can cast content, there's no issue with your Chromecast setup and you can move to the next step.

Step 5. Follow Chrome troubleshooting steps

If you still can't cast from your laptop or desktop, you might have an issue with your laptop, desktop or Chrome browser.

Important:

• Casting from your desktop or laptop computer is built into the Google Chrome Browser. You need to use the Chrome Browser app and cast using the Google Cast menu inside the Chrome Browser. Learn how to cast a Chrome tab or entire desktop.
• If you don't have a mobile device but followed the alternative steps in Step 2 and weren't able to set up your Chromecast, return to Step 2 after you complete each of the following steps to check if the device can be discovered and set up.

Step 1. Reboot your computer

This step can clear any temporary issues and should be done before going deeper into the troubleshooting steps.

Step 2. Make sure that your computer and Chromecast device are on the same Wi-Fi network

Note: Chrome can't find Chromecast devices on different networks.

If you're not sure which Wi-Fi network your computer and Chromecast device should be connected to and have multiple networks, follow these steps:

1. Connect your computer to other available networks.
2. Click the cast button and look for your device on the list. If you’ve found your device and want to change the network that it’s connected to, follow the instructions in Step 2.

Step 3. Confirm that your Chrome Browser is up to date.

1. Type 'chrome://chrome' into the search bar.
2. If the browser needs to be updated, update your Chrome Browser to the latest version.

Step 4. Disconnect from virtual private networks (VPNs) or proxy servers

Chromecast devices can't communicate with a laptop over these networks. If you need help, check with your service provider for instructions.

Step 5. Make sure that any firewall or antivirus software is up to date and don’t block connections to the Chromecast device

For firewall software: If you’re renting a wireless router, contact your Internet provider. If you purchased the router, check your network firewall settings.

Step 6. If you’re still having trouble, try the options specific to your operating system below:

Running OSX on a Mac?

On Mac, if Chrome isn’t allowed to accept connections, it won’t be able to communicate with your Chromecast device. Check that Chrome allows this by following the steps below:

1. At the upper-left corner, click the Apple icon.
2. Open System preferences Security and privacy Firewall.
3. If the firewall is turned on, go to firewall options.
   • If 'Block all incoming connections' is turned on, turn off this setting, save your settings, reboot Chrome by completely exiting and starting it up again, and then try again.
   • If 'Automatically allow signed software to receive incoming connections' is turned on, make sure that there isn’t an entry for Google Chrome in the applications list.
   • If 'Automatically allow signed software to receive incoming connections' isn’t turned on, click the '+' button  navigate to Chrome in '/Applications'  select it.

Running Windows 7 or Vista on your desktop or laptop?

Is your network setting Home/Work or Public?

Windows distinguishes networks as being either Home/Work or Public; however, communication with Chromecast devices is blocked on public networks. You can check this setting as follows:

1. Open 'Network and sharing centre' by clicking the network icon in the Windows system tray or from the control panel.
2. Under 'View your active networks', your network should appear, which is typically the name of your Wi-Fi access point.

If 'Public network' appears under your network with a park bench icon, this is likely an issue preventing Chrome from communicating with your Chromecast device.

1. To change this setting, click the network Home network.
2. Reboot Chrome by completely exiting and starting it up again, then try again. If that doesn’t work, reboot your computer or laptop, then try again.

Note: If installed, disabling the Bonjour service might help find the Chromecast device.

Running Windows 8 or 8.1 on your desktop or laptop?

Is the 'Find devices and content' setting turned to On?

Windows 8 and 8.1 have sharing settings that must be set to ON. The steps to do this differ slightly, depending on the operating system version.

On Windows 8.1, which applies to most users, you can do the following:

1. Go to Settings. To do this, move your mouse to the far right of the screen to show the menu bar. Settings will be at the bottom.
2. Select Change PC settings, located at the very bottom of the 'Settings' menu.
3. Select Network.
4. Select your connected Wi-Fi network, next to the Wi-Fi bar image.
5. Under 'Find devices and content', make sure that it's set to On.

On Windows 8, you can do the following:

1. Go to your 'Desktop', which will be one of the default tiles on your home screen.
2. Click your Wi-Fi settings on the bottom of your desktop bar. This is located at the very bottom right of your 'Desktop'.
3. Right-click your connected Wi-Fi network.
4. Select Turn sharing on or off.
5. Make sure that sharing is set to On.

Do you have the Bonjour service installed?

Disabling the Bonjour service (if installed) may help find your streaming device. You'll need to change the Bonjour service properties so that it's startup type is set to 'disabled' and then reboot the machine.

Bonjour is installed by some Apple apps.

Get more information about Bonjour

Do you have an antivirus app installed?

Some antivirus apps are known to cause Google streaming device discovery issues.

1. Make sure your antivirus software is up to date by installing any updates from the manufacturer.
2. If you’re running AVG AntiVirus, the latest updates should correct issues with your streaming device. In older versions, click Options Advanced Settings Web Browsing Protection Online Shield Expert Settings. Clear the setting marked “Web Browsing Protection,” then restart Chrome after changing this setting.

1. If you’re running Kaspersky, under “Network Settings,” disable Scan Encrypted Connections. After making this change, you should immediately be able to find devices.
2. For other antivirus software, choose options related to SSL, TLS, or encrypted connection scanning. You might also try temporarily disabling or uninstalling antivirus software to confirm it’s the source of the issue.

Running Windows 10 on your desktop or laptop?

Is your network set to public or private?

Windows 10 has privacy settings that must be set to On in order to communicate with Chromecast devices. If you're using a Wi-Fi connection:

1. Go to the Start menu.

1. Click Settings.
   
2. In 'Settings', click Network and Internet.
   
3. Select your connection type in the column on the left, e.g. Ethernet or Wi-Fi. Then, select the name of the active connection on the right.
   
4. Your network profile settings need to be changed to the private type.
   • If you’re using Windows 10 Fall Creators Update (released in October 2017) or newer, look for a section named 'Network profile' and choose Private.
   • Otherwise, click Allow your PC to be discoverable by other PCs and devices on this network. Microsoft recommends turning this on for private networks at home or work, but turning it off for public networks.
     
5. To verify that the network has changed from public to private network, press the back button to return to the Network and Internet settings. Scroll down and select Network and sharing centre. Under the Wi-Fi name, it should say Private network.
   

Do you have the Bonjour service installed?

Disabling the Bonjour service (if installed) may help find your streaming device. You'll need to change the Bonjour service properties so that it's startup type is set to 'disabled' and then reboot the machine.

Bonjour is installed by some Apple apps.

Get more information about Bonjour

Do you have an antivirus app installed?

Some antivirus apps are known to cause Google streaming device discovery issues.

1. Make sure your antivirus software is up to date by installing any updates from the manufacturer.
2. If you’re running AVG AntiVirus, the latest updates should correct issues with your streaming device. In older versions, click Options Advanced Settings Web Browsing Protection Online Shield Expert Settings. Clear the setting marked “Web Browsing Protection,” then restart Chrome after changing this setting.

1. If you’re running Kaspersky, under “Network Settings,” disable Scan Encrypted Connections. After making this change, you should immediately be able to find devices.
2. For other antivirus software, choose options related to SSL, TLS, or encrypted connection scanning. You might also try temporarily disabling or uninstalling antivirus software to confirm it’s the source of the issue.

Step 6: Fix some less common issues

Some issues can be caused by router or network settings

Sometimes Chrome discovers a device on the network but can’t establish a connection to it. These errors are usually caused by router or network settings.

Make sure that AP isolation is turned off on your router and any firewall features on your router that might block incoming connections to your Cast speakers aren’t turned on.

Clock synchronisation issue

1. Check whether your computer clock is out of sync with the current Internet time. A useful site is Time.is, which will report the time difference between your computer and the actual time. If your clock is within several hours, you can skip the steps below.
2. If you set your time manually, check that it’s set correctly, including the time zone. If your clock shows the correct local time but is set to a non-local time zone, this may be the cause of the issue.
3. It’s recommended that you turn on automatic time synchronisation so that your clock is always up to date.

Step 7: Factory reset your Chromecast

You can perform a factory reset on your Chromecast using one of the two methods listed below.

Important: This action clears your data and can't be undone.

Google TV Streamer (4K)

With the Google TV Streamer Voice Remote

1. At the top right of your TV screen, select your profile All settings .
2. Select System About Factory Reset.

From the Google TV Streamer device

1. While the device is plugged into the TV and powered on, press and hold the button for 10-12 seconds on the back of the device. The LED should start to blink yellow .
2. When the LED light turns solid white, release the button, and the device should then reset.

Chromecast with Google TV

With the Chromecast Voice Remote

1. At the top right of your TV screen, select your profile All settings .
2. Select System About Factory Reset.

From the Chromecast device

1. While the Chromecast is plugged into the TV and powered on, press and hold the button on the back of the Chromecast. The LED should start to blink yellow.
2. When the LED light turns solid white, release the button and the Chromecast will then reset.

Chromecast (2nd gen), Chromecast (3rd gen) or Chromecast Ultra

From the Google Home app

Note: This option is only available if you're on the same network that your Chromecast was set up on.

1. Open the Google Home app .
2. Tap and hold your device's tile.
3. At the top right, tap Settings   More   Factory reset  Factory reset.

From the Chromecast device

1. While the Chromecast is plugged into the TV and powered, hold down the button on the side of the Chromecast.
2. The LED should begin to blink orange. When the LED light turns solid white, release the button and the Chromecast should then restart.

Chromecast (1st gen)

From the Google Home app

Note: This option is only available if you're on the same network that your Chromecast was set up on.

1. Open the Google Home app .
2. Tap and hold your device's tile.
3. At the top right, tap Settings   More   Factory reset  Factory reset.

From the Chromecast device

1. While the Chromecast is plugged into the TV and powered, hold down the button on the Chromecast device for at least 25 seconds or until the solid LED light flashes red.
2. Once the LED light blinks white and the TV goes blank, release the button. The device should then restart.

Note: Support for Chromecast (1st gen) has ended, which means it no longer receives software or security updates, and Google doesn't provide technical support. Users may notice a degradation in performance.

If you're still unable to cast

1. Share feedback about your Chromecast.
2. Get in touch with Chromecast customer support.

Still need help? Check out the related questions below from Google help forum. Note: Help is currently in English only.