Need help? Contact the Chromecast Support Team for assistance.

No Cast Destination Found?

Several issues can prevent your Chromecast device from showing up when casting from Chrome. If you can’t find your Chromecast, Chromecast Ultra, Chromecast Audio, TV with Chromecast built-in, or Chromecast built-in speaker, try the troubleshooting steps below.

Note: To troubleshoot why a Hangout / Calendar meeting entry or a Cast for Education device isn't appearing in your device list, go to Casting to Hangouts and Cast for Education Cloud Services from Chrome.

Recommended: Troubleshooting tool

First, try this troubleshooter to help solve the most common issues causing missing devices. Alternatively, you can follow the manual steps below.

Troubleshooting steps

Step 1. Reboot the Chromecast device
  1. Unplug the power source from the Chromecast device, wait a few seconds, then plug it back in.
  2. Wait a couple of minutes.
Do you see the device and can you successfully cast to it now? 
Step 2. Find the Chromecast device and makes sure the device is set up correctly

Recommended steps: Use a mobile device running Android or iOS. Check Chromecast setup using a mobile device.

Step 3. Try the following steps, then return to Step 2 above

Important: Only do this step if you couldn't verify whether the device has been set up in Step 2. If you've verified that your device is set up, move to Step 4.

  1. Reboot your router by unplugging the power source to it, waiting a few seconds, then plugging it back in.
  2. Perform a factory reset on the Chromecast device.
After performing one or both of these steps, return to Step 2 above to find and verify setup of your Chromecast device.
Step 4. Try casting content

Important: Only continue with this step if you've verified that the device has been set up using a mobile device in Step 2.

Once you’ve verified that the device is set up using the Google Home app on a mobile device, casting should work from that mobile device.

Try casting from a supported Chromecast-enabled app, like Netflix, Youtube, Pandora, etc. More supported apps are listed here.

If you can cast content, there's no issue with your Chromecast setup and you can move to the next step.

Step 5. Follow Chrome troubleshooting steps

If you still can't cast from one of your laptop or desktop computer, you may have an issue with your laptop / desktop computer or Chrome.

Important:

  • Casting from your desktop or laptop computer is built into the Google Chrome browser. So you'll need to be using the Chrome browser app and will be casting using the Google Cast menu inside the Chrome browser. Here's how to cast a Chrome tab or entire desktop.
  • If you don't have a mobile device and followed the alternative steps in Step 2, and weren't able to set up your Chromecast, return to Step 2 after each of the following steps to see if the device can be discovered and set up.

Step 1. Reboot your computer

This can clear any temporary issues and should be done before going deeper into the troubleshooting steps.

Step 2. Make sure your computer and Chromecast device are on the same Wi-Fi network

Make sure your computer and the Chromecast device are on the same Wi-Fi network. Chrome can't see Chromecast devices on different networks.

If you're not sure which Wi-Fi network it should be connected to and you have multiple networks, follow these steps:

  1. Connect your computer to other available networks.
  2. Click the cast button and look for your device to be listed. If you’ve found your device and want to change the network it is attached to, you can find instructions in Step 2 of this main article. 

Step 3. Confirm your Chrome browser is up to date

  1. Type chrome://chrome into the search bar.
  2. If the browser needs to be updated, click Update Google Chrome to update your Chrome browser to the latest version.

Step 4. Disconnect from Virtual Private Networks (VPNs) or proxy servers

Chromecast devices can't communicate with a laptop over these networks. If you need help, check with your service provider for instructions.

Step 5. Make sure that firewall / antivirus software are up to date and aren’t blocking connections to the Chromecast device

Firewall: If you are renting a wireless router, contact your internet provider. If you purchased the router, check your network firewall settings.

Step 6. If you’re still having trouble, try the options specific to your operating system below:

Running OSX on a Mac?
On Mac, if Chrome isn’t allowed to accept connections, it won’t be able to communicate with your Chromecast device. Check that the Chrome allows this by following the steps below:
  1. In the top left corner, click the Apple icon.
  2. Open System Preferences and then Security & Privacy and then Firewall.
  3. If the Firewall is turned on, go to Firewall options. If the Firewall is turned off, skip the rest of the steps.
  • If "Block all incoming connections" is turned on, turn off this setting, save your settings, reboot Chrome (completely exit and start it up again) and try again.
  • If "Automatically allow signed software to receive incoming connections" is turned on, then make sure that there is not an entry for Google Chrome in the application list.
  • If "Automatically allow signed software to receive incoming connections" is not turned on, click the "+" button and then navigate to Chrome in /Applications and then select it.
Running Windows 7 or Vista on your desktop or laptop?

Is your network setting Home / Work or Public?

Windows distinguishes networks as being either Home / Work or Public. However, communication with Chromecast devices is blocked on public networks. You can check this setting as follows:

  1. Open "Network & Sharing Center" by clicking on the network icon in the Windows system tray or from Control Panel.
  2. Under "View your active networks," you should see your network (typically the name of your Wi-Fi Access Point.)

If you see "Public Network" under your network with a park bench icon, then this is likely an issue preventing Chrome from communicating with your Chromecast device.

  1. To change this setting, click on the network and click Home network.
  2. Reboot Chrome (completely exit and start it up again) and try again. If that doesn’t work, reboot your computer / laptop and try again.

Note: Disabling the Bonjour service (if installed) may help find the Chromecast device.

Running Windows 8/8.1 on your desktop or laptop?

Is the "Find devices and content" setting turned to On?

Windows 8 and 8.1 have sharing settings that must be set to ON. The steps to do this differ slightly depending on operating system version.

On Windows 8.1 (most users), you can do the following:

  1. Navigate to Settings. To do this, move your mouse to the far right of the screen to show the menu bar. Settings will be at the bottom.
  2. Select Change PC Settings (at the very bottom of the Settings menu).
  3. Select Network.
  4. Select your connected Wi-Fi network (next to Wi-Fi bar image).
  5. Under Find Devices and Content, make sure it is set to On.

On Windows 8, you can do the following:

  1. Navigate to your Desktop. (Your Desktop will be one of the default tiles on your home screen).
  2. Click on your Wi-Fi settings on the bottom of your desktop bar (at the very bottom, right hand side of your Desktop).
  3. Right click on your connected Wi-Fi network.
  4. Select Turn sharing on or off.
  5. Make sure sharing is set to On.

Do you have the Bonjour service installed?

Disabling the Bonjour service (if installed) may help find your Chromecast device. You will need to change the Bonjour service properties so that it's startup type is set to 'disabled' and then reboot the machine.

Bonjour is installed by some Apple apps (e.g. iTunes). More information about its uses can be found here: https://support.apple.com/HT2250.

 

Do you have an antivirus app installed?

Some Antivirus apps are known to cause Chromecast discovery issues.

  1. Make sure your antivirus software is up to date by installing any updates from the manufacturer.
  2. If you are running AVG, the latest updates should correct issues with your Chromecast device. In older versions, click Options and then Advanced Settings and then Web Browsing Protection and then Online Shield and then Expert Settings. Clear the setting marked Web Browsing Protection. Restart Chrome after changing this setting.
  3. If you are running Kaspersky, under Network Settings, disable Scan Encrypted Connections. After making this change, you should immediately be able to find devices.
  4. For other antivirus software, look for options related to SSL, TLS, or encrypted connection scanning. You might also try temporarily disabling or uninstalling antivirus software to confirm that it is the source of the issue.

 

Running Windows 10 on your desktop or laptop?

Is your network set to public or private?

Windows 10 has privacy settings that must be set to ON in order to communicate with Chromecast devices. If you're using a Wi-Fi connection:

  1. Navigate to Start.
  2. Click on Settings in the Start menu
  3. Click on Network and Internet in the Settings menu
  4. Select your connection type in the column on the left, e.g. Ethernet, or Wi-Fi. Then select the name of the active connection on the right.
  5. Your network profile settings need to be changed to type Private.

    1. If you are using Windows 10 Fall Creators Update (released in October 2017) or newer, look for a section named Network Profile and choose 'Private'.

    2. Otherwise, click Allow your PC to be discoverable by other PCs and devices on this network.  Microsoft recommends turning this on for private networks at home or work, but turning it off for public networks to help keep your stuff safe. 

       
  6. To verify the Network has changed from Public to Private Network, press the back button to return to the Network and Internet settingsScroll down and select Network and Sharing Center. Under the Wi-Fi name, it should say Private Network.

Do you have the Bonjour service installed?

Disabling the Bonjour service (if installed) may help find your Chromecast device. You will need to change the Bonjour service properties so that it's startup type is set to 'disabled' and then reboot the machine.

Bonjour is installed by some Apple apps (e.g. iTunes). More information about its uses can be found here: https://support.apple.com/HT2250.

 

Do you have an antivirus app installed?

Some Antivirus apps are known to cause Chromecast discovery issues.

  1. Make sure your antivirus software is up to date by installing any updates from the manufacturer.
  2. If you are running AVG, the latest updates should correct issues with your Chromecast device. In older versions, click Options and then Advanced Settings and then Web Browsing Protection and then Online Shield and then Expert Settings. Clear the setting marked Web Browsing Protection. Restart Chrome after changing this setting.
  3. If you are running Kaspersky, under Network Settings, disable Scan Encrypted Connections. After making this change, you should immediately be able to find devices.
  4. For other antivirus software, look for options related to SSL, TLS, or encrypted connection scanning. You might also try temporarily disabling or uninstalling antivirus software to confirm that it is the source of the issue.

 

Step 6: Fix some less common issues

Some issues can be caused by router or network settings

Sometimes Chrome discovers a device on the network, but cannot establish a connection to it. These errors are usually caused by router or networking settings.
Make sure that AP isolation is turned off on your router, and that any firewall features on your router that might block incoming connections to your Chromecast built-in speakers are not turned on.
Clock Synchronization Issue
  1. Check whether your computer clock is out-of-sync with current Internet time. A useful site is time.is, which will report the time difference between your computer and the actual time. If your clock is within several hours, you can skip the steps below.
  2. If you set your time manually, check that it is set correctly, including the time zone. If your clock shows the correct local time, but is set to a non-local timezone, this may be the cause the issue.
  3. Turning on automatic time synchronization is preferred so that your clock is always up to date.
Step 7: Factory reset your Chromecast

You can perform a factory reset on your Chromecast by using one of the two methods listed below.

Important: This action will clear your data and can't be undone.

 

 Chromecast with Google TV

With the Chromecast Voice Remote

  1. In the upper right of your TV screen, select your profile and then Settings .
  2. Select System and then About and then Factory Reset

From the Chromecast device

  1. While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow. 
  2. When the LED light turns solid white, release the button and the Chromecast will then reset. 
 Chromecast (2nd gen), Chromecast (3rd gen), or Chromecast Ultra

From the Google Home app

Note: This option is only available if you still have access to the network your Chromecast was set up on.

  1. Open the Google Home app Google Home app.
  2. Tap your Chromecast device and then Settings .
  3. At the top right, tap More More menu and then Factory reset and then Factory reset.

From the Chromecast device

While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED will begin blinking orange. When the LED light turns white, release the button and the Chromecast will then restart.

Chromecast (1st Gen) Chromecast (1st gen)

From the Google Home app

Note: This option is only available if you still have access to the network your Chromecast was set up on.

  1. Open the Google Home app Google Home app.
  2. Tap your Chromecast device and then Settings .
  3. At the top right, tap More More menu and then Factory reset and then Factory reset.

From the Chromecast device

  1. While the Chromecast is plugged into the TV, hold down the button on the Chromecast device for at least 25 seconds or until the solid LED light turns into a flashing red light.
  2. Once the LED light turns blinking white and the TV goes blank, release the button. The device will then restart.

 If you're still unable to cast...

  1. Share feedback about your Chromecast.
  2. Reach out to Chromecast customer support.

Still need help? Check out the related questions below from our help forum. Note: Help is currently in English only. 

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