Mar 19, 2024

USB port dosent work

For som reson my chrome box couldn't recognize. My 3 month old usb thumb drive. It is fix now but is their Diagnostics tools on chrombox . I can use to check if my port work like they have on phone. I know you can test internet, memmory and prossesor. but i cant find for usb port is ther som way. By progrom i men like this link to test usb port :)

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Chromebook Hardware,Stable

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Last edited Mar 19, 2024

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B. Diddy

Gold Product Expert

Mar 19, 2024

If the problem persists, try a hardware reset, which only resets the hardware controllers on the motherboard, and doesn't affect your account or data: https://support.google.com/chromebook/answer/3227606?hl=en

Sorry, I'm not aware of diagnostics for the USB ports, but maybe one of the other Product Experts will know more.

Last edited Mar 19, 2024

Original Poster SquareDrop marked this as an answer

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B. Diddy

Gold Product Expert

Mar 19, 2024

What's the brand and model number of your Chromebox, and what version of ChromeOS is it on?

Are you certain it was the USB port that was faulty, rather than the USB drive itself? How did you fix the issue? In these kinds of situations, it's more likely for the USB drive to be faulty or corrupt (or perhaps formatted in a filesystem that isn't supported by ChromeOS: https://support.google.com/chromebook/answer/183093?hl=en).

Also, you're not using a USB hub, are you?

SquareDrop

Original Poster

Mar 19, 2024

I'm using asus chromebox 3 i7-8550U chrome os versjon 122.0.6261.118 (Offisiell delversjon) (64-bit). suddenly i got a message saying it couldn't recognise my flash drive. I tried to change to a different port but it didn't work. I tried to restart my Chromebox that didn't work. I thought maybe my usb flash drive was the problem. So I tested it on my android phone. It worked flawlessly with no problem seeing it work. I tried to plug my wireless mouse into the usb. That I first encountered the problem I noticed it also had a problem working. But know i'm sure it isnt my port that's defected as it. Didn't matter which port I plugged in. My wireless mouse had a problem and I know it wasn't the battery. As i'm using the same battery as always has. But for some odd reason it works flawlessly with no problem now. So maybe it was some bug in chrome os. Or it is my charging cable, motherboard or something. Honestly I'm unable to replicate the problem. So seeing my port work I'm just going to put your answer as helpful. Also i just wanted to know if there was a diagnostic tool to test usb ports. As if I'm going to file a complaint, I need to rule out it isnt the usb port. Also i just don't understand how I can test cpu, battery, internet and ram. But chrome os is unable to test usb port and storage. But i'm still glad i moved from windows to chrome os :)

Last edited Mar 19, 2024

B. Diddy

Gold Product Expert