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Reset your Chromebook hardware

To fix some Chromebook problems, you might need to reset your Chromebook hardware, also called a hard reset.

Try a hard reset only after other ways to fix the problem have failed. It will restart your Chromebook hardware (like your keyboard and touchpad), and might delete some files in your Downloads folder.

Hard reset your Chromebook

For most Chromebooks, follow the steps below:

  1. Turn off your Chromebook.
  2. Press Refresh Refresh + Power Power.

Other ways to hard reset

For some Chromebooks, you reset the hardware by pressing a special reset button, unplugging the power cable, or removing and re-inserting the battery. If you see your device in this list, follow the steps to reset its hardware.

Acer Chromebox, ASUS Chromebox, LG Chromebase, and Samsung Chromebox
  1. Turn off your Chromebox or Chromebase.
  2. Remove the power cable, then plug it back in.
Acer AC700 and Cr-48
  1. Turn off your Chromebook.
  2. Remove the battery, then put it back in.
  3. Turn on your Chromebook.
Asus Chromebit
  1. Turn off your Chromebit.
  2. Remove the power adapter, then wait several seconds.
  3. Reconnect the power adapter.
  4. Turn on your Chromebit.
Lenovo Thinkpad X131e
  1. Turn off your Chromebook.
  2. Remove the power adapter.
  3. Remove the battery, then put it back in.
  4. Reconnect the power adapter.
  5. Turn on your Chromebook.
Samsung Series 5 Chromebook
  1. Turn off your Chromebook.
  2. Remove the power adapter.
  3. Using a paperclip or similar object, press into the hole shown in the picture below.
  4. Hold the paperclip in place while reconnecting the power adapter.
  5. Turn on your Chromebook.

Samsung Series 5 reset location

Samsung Series 5 550 Chromebook
  1. Turn off your Chromebook.
  2. Remove the power adapter.
  3. Using a paperclip or similar object, press into the hole shown in the picture below.
  4. Hold the paperclip in place while reconnecting the power adapter.
  5. Turn on your Chromebook.

Samsung Series 5 550 reset location

Get more help

If the steps above don't fix the problem, you can factory reset your Chromebook.

Casey is a Chromebook expert and author of this help page. Help her improve this article by leaving feedback below.

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