Chromebook Pixel limited warranty (U.S.)

Google warrants your Chromebook Pixel against defects in materials and workmanship under normal use in accordance with Google’s published user documentation for one year from the date of original retail purchase in its original packaging by you (“Limited Warranty”).

This Limited Warranty is only valid and enforceable in locations the Chromebook Pixel is sold and will apply only if you purchased your Chromebook Pixel from Google or its authorized resellers. This Limited Warranty also only applies to the hardware components (and not any software elements) of the Chromebook Pixel and this Limited Warranty does not apply to damage caused by normal wear and tear, accidents, misuse (including failure to follow product documentation), neglect, disassembly, alterations, servicing other than by Google authorized technicians, and external causes such as but not limited to water damage, extreme thermal or environmental conditions.

This Limited Warranty does not guarantee that use of the Chromebook Pixel will be uninterrupted or error free.

WARRANTY REMEDY: If a defect arises and you return your Chromebook Pixel during the one year Limited Warranty period, we will at our sole discretion and to the extent permitted by law either repair your Chromebook Pixel using new or refurbished parts, replace your Chromebook Pixel with a new or refurbished Chromebook Pixel functionally at least equivalent to yours or accept the return of the Chromebook Pixel in exchange for a refund of the purchase price you paid for your device. If Google repairs or replaces your Chromebook Pixel, the repaired or replaced Chromebook Pixel will continue to be warranted for the remaining time of the original warranty period. All returned parts for which you have received a replacement will become the property of Google. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to the Chromebook Pixel.

To make a claim under the Limited Warranty, please contact:

  • Google Chrome OS Support
  • 855-31-PIXEL (855-317-4935)
  • chromebook.com/pixel/support

You must provide your name, contact information and the serial number located on the back of your device for support. In certain situations, you may also be required to provide a purchase receipt. It is your responsibility to back up all data prior to returning the device under this Limited Warranty.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY GOOGLE PROVIDES FOR THE CHROMEBOOK PIXEL, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. GOOGLE EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, ARISING FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING THE CHROMEBOOK PIXEL, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE LIMITED IN DURATION TO THE ONE YEAR PERIOD OF THE EXPRESS WARRANTY ABOVE.

Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “GOOGLE PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH THE CHROMEBOOK PIXEL OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A GOOGLE PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GOOGLE PARTIES’ TOTAL LIABILITY IN CONNECTION WITH THE CHROMEBOOK PIXEL OR THIS LIMITED WARRANTY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID GOOGLE FOR THE CHROMEBOOK PIXEL.

Some States do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.

No employee or representative of Google or its affiliates or any third party is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.

This Limited Warranty is given by Google Inc., whose registered address is at 1600 Amphitheatre Parkway, Mountain View, CA, USA, 94043, and it gives you specific legal rights. You may have other rights which vary from State to State.

Arneil is a Chromebook expert and author of this help page. Help him improve this article by leaving feedback below.

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