Reset your Chromebook

If your Chromebook isn’t working properly, you may need to reset it. Resetting your Chromebook clears all of the user data stored on its hard drive and gets the Chromebook working like new again.

When to reset your Chromebook

  • You see a message that says “Reset this Chrome device!”
  • You’re experiencing problems with your user profile or settings
  • You’ve tried rebooting your Chromebook and it’s still not working normally
  • You want to reset owner permissions on your Chromebook

What happens when you reset your Chromebook

Resetting your Chromebook removes all local settings, data, and programs from your hard drive so it will run normally again. When you sign back in, some of your personal settings and all of your Google Account and Chrome browser settings will be available. You’ll also be able to access your files on Google Drive.

Before you reset your Chromebook

There are a few troubleshooting techniques that might get your Chromebook running normally again without having to reset it. We also recommend backing up all of the data on your hard drive so you can use it after you reset your Chromebook.

Disable Chrome browser extensions (Optional)

A Chrome browser extension might be causing your Chromebook to have problems. Disable the Chrome browser extensions to see if your Chromebook starts running normally again. If that doesn’t solve the problem, follow the steps to reset your Chromebook.

Perform a hard reset of your Chromebook (Optional)

If you’re having trouble updating your Chromebook, you may need to perform a hard reset to reboot the Chrome operating system (OS). If that doesn’t solve the problem, follow the steps to reset your Chromebook.

Back up data that's on your hard drive (Recommended)

You can back up all of the settings and files on your hard drive and save them to Google Drive or to an external hard drive. That way you’ll be able to use them after resetting your Chromebook.

Reset your Chromebook

How you reset your Chromebook depends on whether you're using a personal Chromebook or a work or school Chromebook.

Reset a personal Chromebook

You can reset your personal Chromebook either by using shortcut keys or by using the settings menu.

Reset using shortcut keys
  1. Sign out of your Chromebook.
  2. Press and hold Ctrl+Alt+Shift+R.
  3. Click Restart. Your Chromebook will restart using the current version of Chrome OS.
  4. In the dialog that opens, click Reset and sign in with your Google Account.
    Note: Whichever account you sign in with after you reset your Chromebook will be the owner account on the device.
  5. Follow the instructions in the dialog.
Reset using the settings menu
  1. In the lower right corner of the screen, click your account picture.
  2. Select Settings>Show advanced settings.
  3. In the "Powerwash" section, click Reset.
  4. In the dialog that opens, click Restart and sign in with your Google Account.
    Note: Whichever account you sign in with after you reset your Chromebook will be the owner account on the device.
  5. Follow the instructions in the dialog.

Reset a work or school Chromebook

If you’re using a Chromebook managed by an administrator, such as at work or at school, wipe the data on your Chromebook, then re-enroll the device on your work or school network.

If resetting your Chromebook didn't work

If you've reset your personal Chromebook and you're still having problems, try one of the reset options below. If you're using a work or school Chromebook and resetting it didn't work, contact your network administrator for more help.

Roll your operating system (OS) back to a previous version

If you're running Chrome OS version 40+ and you’ve followed the steps above, but your Chromebook is still having problems, you can roll the operating system (OS) back to a previous working version:

  1. Sign out of your Chromebook.
  2. When the sign in screen appears, press and hold Ctrl+Alt+Shift+R.
  3. When the dialog for "Powerwash" opens, press and hold Ctrl+Alt+Shift+R again.
  4. Click Revert, then follow the instructions that appear.
  5. After you restart your Chromebook, sign in with your Google Account and set up your Chromebook.
    Note: Whichever account you sign in with after you reset your Chromebook will be the owner account on the device.

Once you've restarted your Chromebook, the device will automatically install updates to the OS. You can also check for updates at any time.

Recover your Chromebook using the recovery process
If you've reset your personal Chromebook and are still having problems, follow the steps to recover your Chromebook.

Discuss with other Chromies in Chromebook Central.

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