Reset your Chromebook

Resetting your Chromebook lets you clear all your information on its hard drive, including settings, apps, and extensions, so your Chromebook can run like new again.

When to reset your Chromebook

You'll want to reset your Chromebook if you:

  • See a message that says “Reset this Chrome device!”
  • Are having problems with your user profile or settings
  • Have tried restarting your Chromebook and it's still not working properly
  • Want to reset owner permissions

Before you reset your Chromebook

It's important to remember that resetting removes all settings, data, and programs from your Chromebook's hard drive.

We recommend saving everything on your hard drive to Google Drive so you can use it after you reset your Chromebook.

Save the info on your hard drive (Recommended)

You can back up all settings and files on your hard drive and save them to Google Drive or to an external hard drive so you can use them after you reset your Chromebook.

Turn off Chrome extensions (Optional)

A Chrome browser extension might be causing problems. Disable extensions and check if your Chromebook starts running normally again. If that doesn't solve the problem, continue with the steps to reset your Chromebook.

Do a hard reset (Optional)

If you're having trouble updating your Chromebook, you might need to perform a hard reset to reboot the Chrome operating system (OS). If that doesn’t solve the problem, follow the steps to reset your Chromebook.

Reset your Chromebook

How you reset your Chromebook depends on whether you're using a personal Chromebook or a work or school Chromebook.

Reset a personal Chromebook

You can reset your personal Chromebook either by using shortcut keys or by using the settings menu.

Reset with shortcut keys
  1. Sign out of your Chromebook.
  2. Press and hold Ctrl+Alt+Shift+R.
  3. Click Restart to restart your Chromebook.
  4. In the box that opens, click Reset and sign in with your Google Account.
    Note: The account you sign in with after you reset your Chromebook will be the owner account.
  5. Follow the instructions in the box.
Reset with the settings menu
  1. Sign in to your Chromebook.
  2. Click the status area where your account picture appears.
  3. Click Settings > Show advanced settings.
  4. In the Powerwash section, click Reset.
  5. In the box that appears, click Restart and sign in with your Google Account.
    Note: The account you sign in with after you reset your Chromebook will be the owner account.
  6. Follow the instructions in the box.

Reset a work or school Chromebook

If you’re using a Chromebook managed by an administrator, such as at work or at school, have your administrator wipe the data on your Chromebook  and re-enroll the device on your work or school network.

Troubleshoot your Chromebook reset

Roll back to an earlier operating system (OS) version

If you're using Chrome OS version 40+ and you’ve followed the steps above, but your Chromebook is still having problems, you can roll the operating system (OS) back to a previous working version:

  1. Sign out of your Chromebook.
  2. When the sign-in screen appears, press and hold Ctrl + Alt + Shift + R.
  3. When the dialog for Powerwash opens, press and hold Ctrl + Alt + Shift + R again.
  4. Click Revert, then follow the instructions that appear.
  5. After your Chromebook restarts, sign in with your Google Account and set up your Chromebook.
    Note: The account you sign in with after you reset your Chromebook will be the owner account.
Recover your Chromebook
If you've reset your personal Chromebook and are still having problems, follow the steps to recover your Chromebook.

Discuss with other Chromies in Chromebook Central.

Arneil is a Chromebook expert and author of this help page. Help him improve this article by leaving feedback below.

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