"Aw, Snap!"

Issue

You may see the "Aw, Snap!" message if a webpage crashes unexpectedly.

Solutions

If a webpage crashes unexpectedly, you can simply reload the page. If you're seeing the "Aw, Snap!" message for every page you visit, try the solutions below:

Check your anti-virus and firewall applications

Some anti-virus or firewall applications, such as Symantec Endpoint Protection, can prevent Google Chrome from working properly. Test whether such applications on your computer are causing the error by turning them off temporarily. Then try opening Google Chrome again. If you are able to open the browser, you'll need to create an exception in your anti-virus or firewall settings for Google Chrome. Next, make sure the applications are up-to-date. Once you've done so, you can then re-enable the applications.

Conflicting applications that users have reported include the following:

  • Spyware Doctor
  • Comodo firewall
  • McAfee Enterprise
  • McAfee Virus Scan

Check your extensions

Try disabling your extensions one by one to see if a particular extension is causing the problem.

  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Tools.
  3. Select Extensions.
  4. On the Extensions page, unselect the "Enabled" checkbox for the extension you'd like to temporarily remove.

Go back to your list of extensions at any time to re-enable disabled extensions. You may need to refresh the page in order to use extensions you've re-enabled. Learn more about managing your extensions.

Check for malware

Use the latest version of AVG anti-virus software to check your computer for malware. Learn more about removing malware from your computer.

Create a new user profile

If the browser continues to display the "Aw, Snap!" message, your user profile may be corrupted.

To create a new user profile, follow these steps:

  1. Exit Chrome.
  2. Find the "Default" folder. It's usually located in the following locations:

    Windows

    • Windows XP: %USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\
    • Windows Vista/ Windows 7/ Windows 8: %LOCALAPPDATA%\Google\Chrome\User Data\

    Mac OS X: ~/Library/Application Support/Google/Chrome/Default

    Linux: ~/.config/google-chrome/Default

  3. Rename the folder as "Backup default."
  4. Restart Chrome.

See more information about creating a new user profile.

Help us prevent crashes by permitting Google Chrome to automatically send usage statistics and crash reports back to Google.