Fix issues with saved payment info & passwords

You can save your contact, payment, and sign-in info to Chrome. If something doesn't work when you let Chrome remember your info, try these fixes.

Learn how to get your bookmarks, passwords, and more.

Fix issues with passwords

You can fix your passwords in Chrome. Learn more about how to manage saved passwords.

Chrome doesn’t offer to save your passwords

You can still save your password to Chrome even if you aren't automatically asked to when you fill out a form.

1. Open Chrome.
2. Enter your info on the website you want to save the password for.
3. To the right of the address bar, click Password   Save.

If you're on mobile or don't see the Key icon, delete your password and try to sign in again.

Delete your saved passwords

1. On your Android phone or tablet, open Chrome .
2. At the top right, tap More .
3. Tap Settings Password Manager.
4. Tap the password that you want to remove.
5. At the bottom, tap Delete .
6. To complete, confirm the password that you want to delete.

To clear all your saved passwords, clear browsing data and select "Passwords."

Stop Chrome from offering to save your passwords

By default, Chrome offers to save your password. You can turn this option off or on at any time.

1. On your Android phone or tablet, open Chrome .
2. At the top right, tap More .
3. Tap Settings Password Manager.
4. At the top right, tap Settings .
5. Turn off Offer to save passwords.

Chrome doesn't suggest your saved passwords

If Chrome doesn’t suggest a password, above the keyboard, tap key   Use other password.

Fix issues with payment & contact info

You can save, edit, or delete your payment info in Chrome.

Chrome doesn't offer to save your payment or address info

If the website splits the payment form into multiple parts, Chrome might not be able to save your credit card. Instead, use your card by adding it to Google Pay:

1. Go to pay.google.com.
2. Add your info:
   • Payment method: Select Payment Methods  Add payment methods.
   • Address: Select Address  Add addresses. 

Learn what it means to save your payment methods to Google Pay.

You can also add your payment info so it's only saved on your device, and you will not see your saved payment info on other devices. Learn more about how to add, edit and delete cards in Chrome.

Add or change payment info you’ve saved in Chrome

If you add, edit, or delete an address and you’ve turned on sync, your changes will show up on your other devices.

1. On your Android device, open the Chrome app .
2. On the right of the address bar, tap More   Settings .
3. Tap Addresses and more or Payment methods.
   • To add info: At the bottom, tap Add address or Add card. When you've entered your info, at the bottom, tap Done.
   • To edit info: Tap the entry. When you're done with the changes, at the bottom, tap Done.
   • To delete info: Tap the entry. At the top, tap Delete .

If your payment method is saved in Google Pay, you'll need to edit or delete it in Google Pay.

Stop Chrome from offering to save your payment info

If you don't want to ever save your info to Chrome, you can turn off the prompt:

1. On your Android phone or tablet, open the Chrome app .
2. To the right of the address bar, tap More  . 
3. Tap Settings  Autofill forms.
4. At the top, turn off On.

Saved Google Pay card doesn't show up in Chrome

If you want your cards from Google Pay to show in Chrome, sign in to Chrome and turn on sync.