Fix issues with saved payment info & passwords

You can save your contact, payment, and sign-in info to Chrome. If something doesn't work when you let Chrome remember your info, try these fixes.

Fix issues with passwords

You can save or delete your passwords in Chrome. Learn more about how to manage saved passwords.

Chrome doesn’t offer to save your passwords

You can save your password to Chrome even if you aren't automatically asked to when you fill out a form.
  1. On your computer, open Chrome.
  2. Enter your info on the website you want to save the password for.
  3. To the right of the address bar, click Password Key and then Save.

If you don't see the Key icon, delete your password and try to sign in again.

Delete your saved passwords

  1. On your computer, open Chrome.
  2. At the top right, click Profile Profile and then Passwords.
  3. To the right of an incorrect item, click More More and then Remove.

Stop Chrome from offering to save your passwords

  1. On your computer, open Chrome.
  2. At the top right, click Profile Profile and then Passwords.
  3. Turn off Offer to save passwords.

Chrome doesn't suggest your saved passwords

Click on the text field for your password. You'll see a list of suggestions based on your saved info.

If you still don't see suggestions, Chrome might not be able to detect the right fields on the website.

You can look up your saved info by following these steps:

  1. On your computer, open Chrome.
  2. At the top right, click Profile Profile and then Passwords.
  3. To the right of the website, click Preview Preview.

Fix issues with payment and contact info

You can save, edit, or delete your payment info in Chrome.

Chrome doesn’t offer to save your payment info

If you’re signed-in to Chrome, you can use your card by adding it to Google Pay:
  1. Go to pay.google.com.
  2. Add your info:
    • Payment method: Select Payment Methods and then Add payment methods.
    • Address: Select Address and then Add addresses
Learn what it means to save your payment methods to Google Pay.
You can also add your payment info so it's only saved on your device, and you will not see your saved payment info on other devices. Learn more about how to add, edit and delete cards in Chrome.

Add or change payment info you’ve saved in Chrome

  1. On your computer, open Chrome.
  2. At the top right, click Profile Profile and then Payment methods or Addresses and more.
  3. Add, edit, or delete info: 
    • Add: Next to "Payment methods" or "Addresses," click Add
    • Delete: To the right of the card or address, click More Organize and then Remove
If you add, edit, or delete an address and you’ve turned on sync, your changes will show up on your other devices.

Edit your saved payment info

If your saved payment info isn’t right, you can edit your info in Chrome.

  1. On your computer, open Chrome.
  2. At the top right, click Profile Profile and then Payment methods or Addresses and more.
  3. To the right of an incorrect item, click More More and then Edit.

If your payment method is saved in Google Pay,  you may have to link out to Google pay or change your info at pay.google.com.

Stop Chrome from offering to save your payment info

If you don't want to ever save your info to Chrome, you can turn off the prompt:

  1. On your computer, open Chrome.
  2. At the top right, click Profile Profile and then Payment methods.
  3. Turn off Save and fill payment methods.

Chrome doesn't suggest your saved payment methods

Click on the text field for your payment method. You'll see a list of suggestions based on your saved info.

If you still don't see suggestions, Chrome might not be able to detect the right fields on the website.

You can look up your saved info by following these steps:

  1. On your computer, open Chrome.
  2. At the top right, click Profile Profile and thenPayment methods.

Fix payment errors

If you’re having issues buying something online, it could be an issue with your card or the site.

Unrecognized $0 or $1 charge on your credit card

Google Pay confirms that your credit card is valid with a temporary $0 or $1 charge. It will disappear after 1 to 7 business days, depending on your bank.

"Login not secure" or "Payment not secure" error

If you see a "Login not secure" or "Payment not secure" message, look at the security status:

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