Error: "He's Dead, Jim!"

Why you’re getting this error message

You might see the “He’s Dead, Jim!” message in a tab if:

  • You don’t have enough memory available to run the tab. Computers rely on memory to run apps, extensions, and programs. Low memory can cause them to run slowly or stop working.
  • You stopped a process using Google Chrome's Task Manager, the system's task manager, or a command line tool.

Fix the error on computers

First, close other tabs or unused programs

Close every tab except for the one that’s showing the message, then try refreshing that tab.

If closing tabs doesn’t work, restart your device

Shut your computer down, then turn it back on.

Finally, if you’re still having problems, reset Chrome

Extensions and other programs may affect how much memory Chrome is using on your device. Resetting Chrome will remove temporary internet files and restore all settings to the ones the browser had when you first installed it.

Send crash reports back to Google (Optional)

You can help us identify and fix issues related to this error message by setting up Chrome to automatically send usage statistics and crash reports back to Google.

Fix the error on Chromebooks

First, restart your Chromebook

Each time you start your Chromebook, the operating system (OS) automatically installs updates and bug fixes, which could help free up memory.

To restart, hold the power button down until your Chromebook turns off, then press the button to turn it back on.

If restarting your Chromebook doesn’t work, close other tabs

Close every tab except for the one that’s showing the message, then try refreshing that tab.

Finally, if you’re still having problems, reset your Chromebook

If you’re still having problems, there might be an issue with the data stored on the Chromebook for your account, such as file downloads or system settings. Resetting your Chromebook clears all of the user data stored on its hard drive and gets the Chromebook working like it did when it was new.

Send crash reports back to Google (Optional)

You can help us identify and fix issues related to this error message by setting up your Chromeboook to automatically send usage statistics and crash reports back to Google.

Get help troubleshooting

If you’ve tried all of the steps above and need more help, check in the help forum for more information.

Find out where “He’s dead, Jim!” came from

"He's dead, Jim!" comes from Star Trek and was used whenever someone or something stopped working or died.

How helpful is this article:

Feedback recorded. Thanks!
  • Not at all helpful
  • Not very helpful
  • Somewhat helpful
  • Very helpful
  • Extremely helpful