Chrome Enterprise & Education FAQ

General

How is Chrome Browser for the enterprise different than the consumer Chrome Browser?

The Chrome Browser for the enterprise (sometimes referred to as Chrome Enterprise) is the same Chrome Browser used by consumers. The difference is in how the browser is deployed and managed. Downloading the Chrome Enterprise Bundle, IT administrators can install the Chrome Browser via MSI, and manage their organization’s Chrome Browsers via group policy to enforce over 200+ policies.

Which platforms can I manage the Chrome Browser on?

Chrome supports administration features on Windows, Mac, and Linux.

For details, see Start managing Chrome Browser.

Installation

Is there a Windows MSI for installing Chrome Browser?

Yes, To download the latest MSI, download the Chrome Enterprise Bundle.

To download the Chrome Browser for personal use, go to https://www.google.com/chrome/.

Can I roll back versions of Google Chrome?

Google recommends you always use the latest version of Chrome. If you need to use a prior version:

  1. Uninstall your current version.
  2. Delete every user's saved profile data by removing the following directories:
    • Windows Vista / 7: C:\Users\<user>\AppData\Local\Google\Chrome\User Data
    • Windows XP: C:\Documents and Settings\<user>\Local Settings\Application Data\Google\Chrome\User Data
    • Mac OS X: ~/Library/Application Support/Google/Chrome/Default
    • Linux: ~/.config/google-chrome/Default

    Warning: When you delete these directories, users permanently lose their bookmarks, browsing history, etc.

  3. Reinstall the older version.
Are older versions of the Windows MSI for Chrome Browser available?

No, older versions of the MSI are unavailable and unsupported.

Can I install the MSI per-system instead of per-user?

The MSI only installs at the system level, so all users on the machine have access to the same instance of Chrome.

Updates

How often does Chrome update?

Google releases an update to the Chrome Browser and Chrome devices approximately every 6 weeks.

Where can I find release notes for each version of Chrome?

We publish release notes for enterprise administrators for milestone releases of the Chrome Browser. You can also follow updates on the general Chrome releases blog: https://chromereleases.googleblog.com.

How can I get early warnings and information about security updates?

Subscribe to the blog at https://chromereleases.googleblog.com to learn about security updates as soon as they are public.

Policies and Settings

How do I check which Chrome policies are in use?

Enter chrome://policy in your Chrome address bar, and you will see all of the policies currently in effect on that browser or Chrome device.

See also View a device's current Chrome policies.

What are the differences between user policies and device policies? How many policies are available for Chrome?

There are 200+ available for on-premise management (Windows, Mac, Linux), and 100+ for cloud-managed from the Admin console.

How do I manage Chrome Browser on Windows devices in my company?

You can enforce Chrome policies on corporate Windows computers using Windows Group Policy, Windows Registry settings, and master_preferences.

For details, see Chrome Browser on Windows (managed on premise).

Do policies I set work if my users already installed Chrome Browser?

Yes on corporate-managed devices. On a user's home computer, they need to sign in to Chrome using their managed Google Account (such as G Suite) in order for the policies to work in Chrome.

Support

How many versions back of the Chrome Browser and Chrome OS do you support?

Google only supports the most current dev, beta, and stable channel releases.

For details, see Chrome Browser release channels and Chrome OS release best practices.

Can I get phone or email support?

Yes, if you have a G Suite or G Suite for Education account, or if your company purchased Chrome Enterprise Support.

How do I file a bug?

Please file a bug in our public issue tracker. We recommend that you use the search fields first to look for similar bugs and see if the issue is already being resolved.

Unfortunately, we can't give exact timing on when specific issues will be fixed. You can follow the public bug to see when changes are made, when it's marked as fixed, and when it's closed.

What other online support resources are available? How do I make sure Chrome works with my company’s internal applications?

If your users need to access websites and applications in a legacy browser (such as those relying on ActiveX, Java, or Silverlight), pre-install the Legacy Browser Support extension for your users. Test your internal applications on the Beta and Dev channels of Chrome to ensure that your systems work with the upcoming stable releases of Chrome.

If you do find issues in Chrome (e.g. pages crash, Chrome shows web pages differently than Safari, etc.), then please let us know by filing a bug.

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