Use Google Chat & classic Hangouts together

You can message a person or group with Google Chat even if they use classic Hangouts. You get the message in Google Chat, and your contacts get the message in the product they use: Google Chat or classic Hangouts.

How Chat and Hangouts work together

How different conversations in Google Chat & classic Hangouts interact
Classic Hangouts Google Chat
1:1 message 1:1 message
Group conversation with no name New group conversation
Group conversation with name Unthreaded room

 

How classic Hangouts messages appear in Chat

Classic Hangouts messages in Chat

  • Group conversations with a name in classic Hangouts: Can be viewed and replied to in Chat as “unthreaded" rooms.
  • Group conversations without a name in classic Hangouts: Can be viewed and replied to in Chat as group conversations.
Tip: Unthreaded rooms and group conversations in Chat can also be viewed and replied to in classic Hangouts.

Message limitations between Google Chat & classic Hangouts

  • Threaded rooms in Google Chat can’t be viewed or replied to in classic Hangouts.
  • If you use a personal Google Account, you can be added as a guest to a threaded room created by someone who uses a work or school account.
  • Pre-existing group conversations in Google Chat can’t be viewed or replied to in classic Hangouts.
    • Tip: You can create a new group conversation in Chat with the same people to continue using classic Hangouts.
  • When you edit or delete a message in Chat, the message isn't edited or deleted in classic Hangouts. Instead, a message is posted to classic Hangouts that indicates a message was edited or deleted in Google Chat.
How attachments appear in Google Chat & classic Hangouts
Type Chat to classic Hangouts Classic Hangouts to Chat
Emojis Forwards to classic Hangouts Forwards to Chat
Images Sends a link to the image Forwards to Chat
Videos Sends a link to the video Sends a link to the video
Files Sends a link to the file Classic Hangouts can't send files to chat
Stickers Chat doesn't have stickers Forwards to Chat
Locations Chat doesn't share location Forwards to Chat
Reactions Reactions don't appear in classic Hangouts Classic Hangouts can't add reactions
Bots Sends a message that indicates a bot posted a message Classic Hangouts doesn't support bots

 

How video calls work between Google Chat & classic Hangouts
  • Video calls from Chat to a classic Hangouts user: Chat uses Meet for video meetings. If you use classic Hangouts, you get a link to the meeting.
  • Video calls from classic Hangouts to a Chat user: Classic Hangouts has both built-in video calls and the option to use Meet for video calls. If you use Chat, you get a link to the meeting.

Learn how to start a video call.

How Google Chat bot messages appear in classic Hangouts
  • When a bot creates or modifies a Google Chat message, the message does not appear in classic Hangouts. Instead, a message is posted to classic Hangouts that indicates a bot posted a message in Google Chat.
  • Bots don't exist in classic Hangouts, so the message is posted on behalf of the user who added the bot to the room or conversation.
Search for Google Chat or classic Hangouts messages
  • If you use classic Hangouts: 1:1 messages and group conversations are searchable in Gmail.
  • If you use Chat: 1:1 messages, group conversations, and rooms are searchable in Chat or Gmail.

Related resources

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