Transfer a customer's subscriptions to your reseller account

If a subscription is in a 30-day trial, you can transfer the subscription to a new 30-day free trial or a new subscription.

If the customer completed a 30-day trial, they can only transfer to a new, reseller-managed subscription.

When you transfer a customer to your account, you choose the billing plans for their subscriptions. 

For subscriptions currently on a Flexible Plan

• You can start the subscription on a new Flexible Plan or a new Annual/Fixed-Term Plan (yearly or monthly payments).
• The Annual/Fixed-Term Plan option is not available for some add-on products, such as Google Vault.

For subscriptions currently on an Annual/Fixed-Term Plan

• You can start the subscription on a new Annual/Fixed-Term Plan (yearly or monthly payments).
• The Flexible Plan is available only if your customer is within 30 days of their renewal date.

The customer’s new subscription must have an equal or greater number of licenses than their previous commitment. For example, if their current commitment is 200 user licenses, you can’t reduce their commitment to 150 user licenses during the transfer.

Exception: For subscriptions on an Annual Plan and within 30 days of the end of their term, you can reduce the number of licenses.

Subscriptions on an Annual/Fixed-Term Plan with yearly payments

• After a transfer, customers do not receive a refund for the prepaid period of service.
• We recommend that you transfer customers who are already on the Annual Plan with yearly payments at the end of their service year, during renewal.

Subscriptions on an Annual/Fixed-Term Plan with monthly payments

• The customer is not billed for the closeout charge.
• The customer is charged directly until the date of transfer. The final charge is calculated on a prorated basis.

At the time of transfer, G Suite Business and G Suite Basic subscriptions are upgraded or downgraded to Google Workspace subscriptions.

To transition to a Google Workspace Business edition subscription, G Suite Basic and G Suite Business subscriptions must have 300 or fewer licenses.

G Suite customers can’t transition to any Essentials or Frontline edition.

* Business subscriptions have a maximum of 300 licenses.

Your account ID is used as your Public Identifier to generate the transfer authorization.

1. Sign in to the Partner Sales Console.
2. Click Settings .
3. In Account information, copy your account ID.

1. Give your Public Identifier (account ID) to the customer.
2. Give your customer the instructions in Transfer subscriptions between Google & resellers.
3. If the customer doesn’t have the Reseller management option in their Google Admin console, give them this link to begin the authorization: https://admin.google.com/ac/resellermanagement.
4. Help the customer create the transfer authorization.

1. Sign in to the Partner Sales Console.
2. Go to Customers and click Create customer.

3. Select Transfer customer. For most customers, you select Transfer with domain and enter the customer's domain name.

   For Essentials customers with an email-verified account, select Transfer with Cloud Identity ID and get the Cloud Identity ID from your customer. For the steps, go to Find your Cloud Identity ID.

   

4. Enter the customer's domain or Cloud Identity ID and then click Transfer.
5. Go to Successful Import and click Transfer services.
6. If the customer has a legacy edition of G Suite, click Select replacement SKU and follow the prompts to transition the customer to Google Workspace.
7. If you have multiple billing accounts set up in your Partner Sales Console, for each subscription, select the Google Workspace reseller billing account.

   

   • All orders for a customer must use the same currency, but you can use different billing accounts with the same currency.
   • All Google Workspace subscriptions need to use the same billing account.
8. Select an available payment plan for each subscription and then click Continue.
9. Change the license and license cap values as needed for each subscription.
10. (Optional) Enter a PO number.
11. When you're ready to submit your changes, click Complete transfer.
12. If needed, accept the product schedules or agreements for the customer.