Support for Google Cloud Platform resellers

Your organization's support offering determines how you create and manage support cases:

Tip:Before creating a support case, go to known issues to check if a case has already been filed.

Manage cases in the Google Cloud Support Center

For resellers with legacy Silver, Gold, or Platinum Support

Sign in to the Google Cloud Support Center to file and manage cases for your Google Cloud customers. Learn more about Google Cloud Customer Care and getting support.

Note: If you also resell Google Workspace, you can submit cases forGoogle Workspace and the Partner Sales Console in the Google Cloud Support Center.

Open a Google Cloud Platform technical support case

  1. Sign in to the Google Cloud Support Center (GCSC) with your reseller account. Learn how to access GCSC
  2. Choose the type of support request— for your customer or for yourself. Otherwise, we might not be able to address the request for security reasons.
    • For your customer—Find the customer by search or click Accounts > My Customers.
    • For yourself—Click Accounts > My Account.
  3. Click New Case.
  4. Select Issue Type >Tech Support.
  5. Select the Component, Subcomponent, Priority, and Language. How we prioritize your issue
  6. In the Description, give a short summary of the issue and any troubleshooting information.

    Note: If you select English as the language, the Description includes a template with information required by support.

  7. Click Submit.

Phone Support

Phone support is available at 1-877-355-5787 (toll-free, U.S. only) or +1 646 257 4500 (worldwide, charges might apply). To open a support case for yourself, use your Partner PIN. Or to open a case for a customer, use the customer’s PIN.

Manage cases in the Google Cloud Console

Submit a case in the Google Cloud Console

As a reseller, you submit and manage customers' cases in your organization's support account.

  1. Sign in to the Google Cloud Console.
  2. Select the customer's project for which you'd like to have support.
  3. On the Support page, go to Quick Support and click Create a new support case.

Learn more about managing cases in the Google Cloud Console.

Contact Customer Care by phone

You can also request phone support for technical or billing questions. 

Note: Before calling, it can be helpful to submit a support case. By referencing a case number in your call, you give the Customer Care team more information to research and address your issue.

To contact Customer Care by phone:

  1. Sign in to the Google Cloud Console.
  2. Select the project for which you'd like support.
  3. Go to the Support page and open Phone support.
  4. Select your current country and call the phone number provided.
  5. When prompted, enter the PIN that is displayed on the Phone support page.

Support resources

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