Service-area and hybrid businesses

When you list your service area, it lets customers know where you'll go to visit or deliver to them. Service area can be used by:

  • Service-area business: A business that visits or delivers to customers directly, but doesn't serve customers at its business address. For example, a plumber or cleaning service. Service-area businesses may create only one profile for the metropolitan area that they serve.
  • Hybrid business: A business that serves customers at its business address, and also directly visits or delivers to customers. For example, a restaurant that also delivers food. Hybrid businesses can show their shop front address, set their hours for when they're staffed at that address and designate a service area. If your business doesn’t have permanent on-site signage, it's not eligible as a shop front and should be listed as a service-area business.

How it works

You can set your service area based on the cities, postcodes or other areas that you serve. You can have up to 20 service areas. However, the boundaries of your overall area shouldn’t extend further than about two hours of driving time from where your business is based.

Important: You can no longer set your service area as a distance around your business. If you previously entered a distance around your business, you can’t edit it. Instead, you must specify your service area by city, postcode or other area(s).

If you update your business information from a shop front to a service-area business or hybrid business, bear in mind:

  • If you don't serve customers at your business address: Clear the address field and only enter your service area.
  • If you serve customers at your business address and also have a service area: Enter both your address and service area.

Create and verify a service-area business

Important: If you don't serve customers at your business address, do not enter an address under the 'Info' tab in Google My Business. The 'business location' field should stay blank. 

  1. On your computer, sign in to Google My Business and navigate to the 'Manage locations' tab.
    • Make sure that you're signed in with the account that you used to sign up for Google My Business.
  2. Click Add locationand thenAdd single location.
  3. Enter your business name.
  4. If you don’t find your business, enter your business information.
  5. You’ll be prompted to indicate whether you allow customers at your location:
    • If you have a service-area business: Select No.
    • If you have a hybrid business: Select Yes.
  6. Select your service areas or enter your own.
  7. Enter your phone number and website and select Finish.
  8. Enter your business postal address to trigger verification, or select Verify later.
    • This address doesn’t appear externally to your customers and is only used for verification.
  9. If you selected 'Verify later', you must return to your account and complete the verification.

Edit a service area

  1. On your computer, sign in to Google My Business.
    • Make sure that you're signed in with the account that you used to sign up for Google My Business.
  2. If you have multiple locations, open the location that you'd like to manage.
  3. From the menu, click Info.
  4. In the service area section, click Edit Edit.
  5. Enter your service area information. You can set your service area based on the cities, postcodes or other areas that you serve (up to 20 areas).
    • We recommend that a service area be no larger than two hours driving time from where the business is based.
  6. Click Apply.

Remove a service area

  1. On your computer, sign in to Google My Business.
    • Make sure that you're signed in with the account that you used to sign up for Google My Business.
  2. If you have multiple locations, open the location that you'd like to manage.
  3. From the menu, click Info.
  4. In the service area section, click Edit Edit.
  5. Next to each service area that you want to remove, click Remove Remove. To remove all service areas at once, click Clear service areas.
  6. Click Apply.

 Tip: You can only remove all of your service areas if you’re a shop front business and you entered your business address.

Reach more customers for your service-area business

Looking to find more customers for your service-area business? Try running an ad with Local Services to advertise your business on Google and receive leads directly from your potential customers. Local Services leads come in as phone calls and messages in response to your ad. Learn more about Local Services ads.

Sign up for Local Services ads

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