How to use a service area on Google for service-area & hybrid businesses

When you list your service area, it lets customers know the geographic area where you can provide your products and services.

Important: If you don't serve customers at your business address, do not enter an address under the "Info" tab in Business Profile Manager. Leave the "business location" field blank.

To use a service area, your business must be one of the following business types:

• Service-area business: A business that visits or delivers to customers directly, but doesn’t serve customers at their business address. 
  • For example, businesses like cleaning services or plumbers. 
  • Service-area businesses can only create one profile for the metropolitan area that they serve.
• Hybrid business: A business that serves customers at their business address, but also directly visits or delivers to customers. If your business doesn’t have permanent on-site signage, it's not eligible as a storefront and should be listed as a service-area business.
  • For example, a dine-in restaurant that also delivers food. 
  • Hybrid businesses can show their storefront address, set their hours for when they're staffed at that address, and designate a service area.

Reach more customers for your service-area business

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How it works

You can’t set your service-area as a distance around your business. If you previously set up your service area in this way, you can’t edit it. Instead, you must specify your service -area by city, postal code, or another type of area.

Keep in mind:

• You can have up to 20 service areas.
• The boundaries of your overall area should not extend farther than about 2 hours of driving time from where your business is based.

If you change your business type from a storefront to a service-area business or hybrid business, keep in mind:

• If you do serve customers at your business address and also have a service area: Enter both your address and service area.
• If you don't serve customers at your business address: Clear the address field and only enter your service area.

Manage service areas for your business

Create & verify a service-area business

1. On your Android phone or tablet, open the Google My Business app .
   • Make sure you're signed in with the account you used to sign up for your Business Profile.
2. Choose the location you want to verify, or, at the bottom of your profiles list, tap Add a new business.
   1. If the location already exists in your account, at the top, find the “Verification needed” card and tap Verify now.
   2. Enter your address, then tap Next.
   3. Tap a verification option to finish the verification process.
3. If you want to add a new business, at the bottom of your profiles list, tap Add a new business.
   1. Enter your business name.
   2. If you don’t find your business, enter your business information.
   3. Indicate whether you serve customers at your location:
      • If you have a service-area business: Select No.
      • If you have a hybrid business: Select Yes.
   4. Select your service areas or enter your own.
4. Enter your phone number and website.
5. Select Finish.
6. Choose whether to begin the verification process now or later:
   • To start the verification process immediately: Enter your business mailing address. This address doesn’t appear externally to your customers and is only used for verification.
   • To start the verification process later: Select Verify later.
7. If you select Verify later, you must return to your account to complete your business verification.

Add or edit a service area

From Google Search

1. On your Android device, sign in to the Google Account you use to manage your Business Profile.
2. To find your profile, search on Google for your exact business name.
   • You can also search for my business.
3. Tap Edit Profile   Business Information   Location and areas.
4. Under “Location and areas,” next to “Service areas,” tap Edit .
5. Select suggested service areas or enter a service area.
   • You can set up to 20 service areas based on the cities, postal codes, or other areas you serve.
6. Tap Save.

From Google Maps

1. On your Android device, open the Google Maps app .
2. To open your Business Profile, at the top right, tap your profile    Your Business Profile.
3. Tap Edit Profile    Business Information   Location and areas.
4. Under “Location and areas,” next to “Service area,” tap Edit .
5. Select suggested service areas or enter a service area.
   • You can set up to 20 service areas based on the cities, postal codes, or other areas you serve.
6. Tap Save.

Remove a service area

From Google Search

1.  On your Android device, sign in to the Google Account you use to manage your Business Profile.
2. To find your Business Profile, search on Google for your exact business name.
   • You can also search for my business.
3. Tap Edit Profile  Business Information  Location and areas.
4. Under “Location and areas,” next to “Service areas,” tap Edit .
5. Remove service areas that your business does not serve.
6. Tap Save.

Tip: To remove all your service areas, you must be a storefront business with your business address entered in your Business Profile. Learn how to add or edit your business address for your profile.

From Google Maps

1. On your Android device, open the Google Maps app .
2. To open your Business Profile, at the top right, tap your profile   Your Business Profile.
3. Tap Edit Profile   Business Information   Location and areas.
4. Under “Location and areas,” next to “Service areas,” tap Edit .
5. Remove service areas that your business does not serve.
6. Tap Save.

Tip: To remove all your service areas, you must be a storefront business with your business address entered in your Business Profile. Learn how to add or edit your business address for your profile.