Manage photos or videos for your Business Profile

To help complete your Business Profile and make it more attractive to customers, you can add photos or videos of your shop front, products and services.

Your photos show up on Google only after you verify your Business Profile.

Manage your business

Photo and video requirements

After you choose the photos or videos that you want to add to your Business Profile, make sure of the following:

Businesses with 10 or more locations can upload photos via spreadsheet.

Tip: It’s a good idea to add an exterior photo so people can recognise your business when they visit.

Photo & video guidelines

Make sure your photos and videos follow Google’s guidelines and requirements, and comply with Google’s content policy.

Photo guidelines

Your photos look best on Google if they meet the following standards:

  • Format: JPG or PNG
  • Size: Between 10 KB and 5 MB.
  • Recommended resolution:  720 px tall, 720 px wide.
  • Minimum resolution:  250 px tall, 250 px wide.
  • Quality: The photo should be in focus and well lit, and have no significant alterations or excessive use of filters. In other words, the image should represent reality.

Video guidelines

Make sure that your videos meet the following requirements:

  • Duration: Up to 30 seconds long
  • File size: Up to 75 MB
  • Resolution: 720p or higher

Types of photos you can add

There are several types of photos that you can add to your Business Profile:

  • Logo: Help your customers recognise your business on Google. For businesses that have their basic information, such as a phone number or hours of operation, the Business Profile highlights the logo.
  • Cover photo: Set a cover photo at the top of your profile that best represents your business. In some instances, this action doesn’t guarantee the cover photo will show up as the first image for your business.
  • Business photos: Add different photos to highlight features of your business to attract and inform customers. Learn more about business photos.

Add a photo or video with Google Search

  1. Go to your Business Profile. Learn how to find your profile.
  2. To add a photo or video, click Photos and then Add photos.
  3. Select your photo or video.
    • You can choose multiple photos or videos.

Tip: You can find your uploaded photos or videos on your Business Profile.

Add a cover or logo with Google Search

  1. Go to your Business Profile. Learn how to find your profile.
  2. To add a cover or logo, click Photos and then Add a cover or logo photo.
  3. Select your photo.

Remove a photo or video with Google Search

  1. Go to your Business Profile. Learn how to find your profile.
  2. To remove a photo or video, click Photos.
  3. Scroll and select the photo or video that you want to remove.
  4. Click Delete Trash.

Tip: You can also request to remove customer-added photos. Learn how to remove customer photos.

Photo and video upload status

After you upload a photo or video, we review it to make sure it meets our photos and videos policies. Here are some statuses you'll find when you upload a media: 

  • Pending: The media is in either the upload or processing stage, or your profile is currently not verified. Pending media doesn’t show up on Google Search or Maps to customers.
  • Not approved: The media is flagged and has violated policies. Since it was flagged, the media doesn't show up on Google Search or Maps.
  • Live: The media shows up on Search and Maps for customers. 

Tip: It can take up to 24 – 48 hours before your photos and videos show on your Business Profile. 

Logo photo missing

If your logo photo doesn't appear, make sure that you've entered all of the necessary info in your Business Profile. This includes:

  • Name
  • Valid location with a street address
  • Categories
  • Phone number
  • Opening hours

If the cover photo that you select is low quality or if other sources suggest that it’s not the best photo to represent your business, a user-submitted photo may be selected instead.

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