Dec 31, 2018

How do I get google assistant to unlock my phone when the screen is off?

I have not been able to get my google assistant to reliably unlock my phone. If I tap the power button to activate the screen but leave the phone locked, if I speak very loudly in a perfectly quiet environment, Google Assistant will unlock my phone. Any variation on those criteria renders Google Assistant completely useless. I tried rebooting my phone, retraining my voice several times, turning smart lock off, rebooting the phone, and turning it back on. I have a CAT S60 with I believe Android Marshmallow 7 something.
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Last edited Dec 31, 2018
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Jan 2, 2019
Hello !
Thanks for posting in Google Assistant Help Community
To unlock your phone with your voice using Google Assistant follow the following steps.: 
  1. Make sure you have a screen lock. Learn how to set a screen lock.
  2. Open your device's Settings app .
  3. Tap Security & location  Smart Lock.
  4. Enter your PIN, pattern, or password.
  5. Pick an option and follow the on-screen steps.
After setup, when you turn on your screen, you’ll see a pulsing circle at the bottom around the Lock .
Important: When you don't use your device for 4 hours, and after it restarts, you'll need to unlock it.
Note: Some of these steps work only on Android 9 and up. Learn how to check your Android version.

Hope it helps you.
Thanks, 
Niraj
Last edited Jan 2, 2019
Community Manager Matt B - Play Games recommended this
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All Replies (48)
Aug 22, 2019
Google assistante
Sep 7, 2019
Just follow the steps is not even slightly helpful customer service the steps are different on every phone and don't exist on some. 

Could you maybe give a reply taking more than 15 seconds to 300 customers? Or just admit that it doesn't work well
Sep 8, 2019
I am also facing the same problem since couple of months.
I felt pathetic to find the inconsistent performance of Google Assistant.

On most occasions i am not getting even the ding tone when i call OK Google, occasionally it will work surprisingly.

More importantly, i have enabled Smart Unlock using Bluetooth, when i ask Google Assistant to call someone, It just vibrates the phone once for most occasions, and would work will on 30%.

What is the problem for Google Assistant to execute the commands on a Smart Unlocked phone ?

With the factory version, it even had the courtesy to notify me that i have to unlock the phone for it to execute my instructions, but with the recent updates, vibrating the phone is all it does to convey the same.

I rely on Google Assistant so much for making calls, this inconsistent behavior made me to loss the confidence on using Google Products.

I am now calling the Samsung Bixby first and once the phone got unlocked, then i would call Google Assistant and give the instructions.

I have to call one assistant to instruct the other to listen and do what i said.   
As one assistant won't understand my instructions and the other won't listen and execute my instructions,

I am rocking a Samsung Galaxy S10e.
Sep 25, 2019
plz help my phone is locked and will not open.
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