Make purchases in actions on your phone

You can buy items, content, or services in some actions with the Google Assistant.

Note: For now, this feature isn't available in all languages or countries. To buy items, you need to live in the continental U.S.

Find & buy items

  1. On your Android phone or tablet, touch and hold the Home button or say "Ok Google."
  2. At the top right, tap Explore Explore & Your stuff.
  3. Search for and open the action you want to make a purchase from. Here are examples of what you can purchase in some actions:
    • A sword that gives you more power in a game
    • A key that unlocks more features of an action
    • Virtual currency that you can use for purchases
  4. While in the action, type or say what you want to add. For example:
    • In Headspace, you can say "Subscribe" to buy a monthly or yearly subscription.
    • In King for a Day, you can say "Expansion pack" to buy more lives.
  5. Tap Buy now.
  6. If you’ve set up "Purchase approvals" in Google Assistant, you’ll approve your purchase with either your password or fingerprint.

Set your payment method

When buying an item, you’ll be asked to turn on the payments setting if it’s off. Learn how to turn on payments or set your payment and delivery info.

Request a refund or contact support

If you have a problem with your purchase, try to fix the issue on your own. If those steps don’t work, here are more options:

Request a refund

Report unauthorized charges

Learn what steps to take if you see a charge for a purchase you didn't make.

Contact an action’s developer

Most actions on Google Assistant are made by companies other than Google. Contact an action developer if:

  • An action isn’t working.
  • A purchase isn’t working or what you expected.
  • You want to learn more about how to use an action.

To contact an action developer:

  1. On your Android phone or tablet, touch and hold the Home button or say "Ok Google."
  2. In the top right, tap Explore ​​​​​ Explore & Your stuff.
  3. Browse or search for the action.
  4. Tap the action to open the detail page.
  5. Scroll down to review the contact information listed.

What to say when you contact the developer

When you contact the developer, let them know:

  • The action you’re using. Examples include "Headspace."
  • The issue you’re having. Such as "My purchase didn’t come through," or "the action isn’t working properly when I open it."
  • The response you’d like. For example, mention whether you’d like help fixing the issue or would like a refund for your purchase. 

What to expect when contacting an action developer

You should expect a courteous and professional response when you contact a developer about an issue. If your inquiry is about a problem with a purchase you made, you should expect a response within three business days.

Get more help with your order

You can find answers in the Google Play Help Center or contact Google Play.

 

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