Make purchases in actions with your speaker or Smart Display

You can buy items, content, or services in some actions with the Google Assistant.

Important: For now, this feature isn't available in all languages or countries. To buy items, you need to live in the continental U.S.

This feature isn't available on Smart Clocks.

Find items to buy

Explore what you can buy with the Google Assistant.

Step 1: Get personal results

Some Google Assistant devices, like speakers, TVs, and Smart Displays, can be shared with multiple people. For shared devices, when this setting is on, your Google Assistant can help you with payments.

Tip: If you’ve already bought items, go to "Step 3: Shop for items."

  1. On your phone or tablet, open the Google Home app Google Home.
  2. At the bottom, tap Home Home and then your speaker.
  3. At the top right, tap Device settings Settings.
  4. Under "More," turn on Personal results.
    • If you don’t see this option, check that you’re signed in to the account linked to your Assistant. To switch accounts, at the top right of the Home screen, tap your profile picture or initial. Then, choose an account.

Step 2: Set up payments

  1. On your phone or tablet, open the Google Home app Google Home.
  2. At the top right, tap your Profile picture or initial and then Assistant settings.
  3. Under "You," tap Payments.
  4. Follow the steps to set your payment and delivery info.

Tip: If you have Pay with your Assistant turned on and personal results turned on, you can make purchases on your shared device. If you turn off either of them, you can’t make purchases on your shared device.

Step 3: Shop for items

  1. Near your speaker, say "Talk to [app]." Here are examples of what you can purchase in some actions:
    • A sword that gives you more power in a game.
    • A key that unlocks more features of an action.
    • Virtual currency that you can use for purchases.
  2. Say what you'd like to subscribe to or buy. The action might also ask if you'd like to buy something based on your interaction. For example:
    • In Headspace, you can say "Subscribe" to buy a monthly or yearly subscription.
    • In King for a Day, you can say "Expansion pack" to buy more lives.
  3. Answer any questions to choose and finish your purchase.
  4. If you’ve set up "Purchase approvals" in Google Assistant, you’ll approve your purchase with either your password, fingerprint, face, or Voice Match on your phone. Learn how to approve purchases with your fingerprint, face, or Voice Match.

Request a refund or contact support

If you have a problem with your purchase, try to fix the issue on your own. If those steps don’t work, here are more options:

Request a refund

Report unauthorized charges

Learn what steps to take if you see a charge for a purchase you didn't make.

Contact an action’s developer

Most actions on Google Assistant are made by companies other than Google. Contact an action developer if:

  • An action isn’t working.
  • A purchase isn’t working or what you expected.
  • You want to learn more about how to use an action.

To contact the action developer:

  1. On your computer, go to assistant.google.com/explore.
  2. Browse or search for the action.
  3. Locate and select the action to open the detail page.
  4. Review the contact information listed.

What to say when you contact the developer

When you contact the developer, let them know:

  • The action you’re using. Examples include "Headspace."
  • The issue you’re having. Such as "My purchase didn’t come through," or "the action isn’t working properly when I open it."
  • The response you’d like. For example, mention whether you’d like help fixing the issue or would like a refund for your purchase. 

What to expect when contacting an action developer

You should expect a courteous and professional response when you contact a developer about an issue. If your inquiry is about a problem with a purchase you made, you should expect a response within three business days.

Get more help with your order

You can find answers in the Google Play Help Center or contact Google Play.

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