Manage the subscription, licenses, and billing for an individual account

This section is applicable only if you have an individual account. If your account is managed as part of a team or organization or through your Google Workspace account, the procedures described in this section aren't applicable.

Manage an individual account as described in the following sections.

• Purchase a subscription for an individual account
• Upgrade the subscription or number of licenses for an individual account
• About the enforcement of a subscription and licenses for an individual account
• Add a payment method for an individual account
• View billing invoices for an individual account

Purchase a subscription for an individual account

When you are ready to deploy and share your apps with other users, you must:

1. Choose a subscription.
   See also: What subscription is right for me?
2. Determine the number of licenses you need to purchase.
   See How many licenses do I need to purchase for my subscription?
3. Purchase a subscription, as described in the following sections:
   • Purchase an AppSheet Starter or Core subscription for an individual account
   • Purchase an AppSheet Enterprise Plus subscription for an individual account
   • Purchase an AppSheet Publisher Pro subscription for an individual account (for public apps)

Note: When you perform a deployment check on your app, you will be notified if your account requires you to purchase a subscription. 

Purchase an AppSheet Starter or Core subscription for an individual account

To purchase an AppSheet Starter or Core subscription for an individual account:

1. Sign in to AppSheet.
2. Select your account from the account profile drop-down to go to the My account page.
   
   
3. Select the Billing tab.
4. Click Upgrade.
5. Enter the following information:

   Field	Description
   Plan	Select Secure (pay per user).
   Subscription Plan	Select AppSheet Starter or AppSheet Core.
   Number of user licenses	Set this value to the number of licenses required based on the total number of unique app users across all of your deployed apps. See How many licenses do I need for my subscription?
   Billing period	Select Monthly or Annually.
   Promo Code	Enter your promotion code, if applicable, and click Apply. For example, we offer discounts to non-profits.

6. Review the expected charges.
7. Click Accept.
   The recurring bill payment dialog displays.
8. Enter your billing information at the prompt. 
9. Click Payment Info.
10. Enter your credit card information.
11. Click Add card.

Purchase an AppSheet Enterprise Plus subscription

To purchase an AppSheet Enterprise Plus subscription, see Purchase AppSheet Enterprise Plus without a Google Workspace account.

Purchase an AppSheet Publisher Pro subscription (for public apps)

Purchase an AppSheet Publisher Pro subscription to share publicly accessible apps with users without requiring them to sign-in (if you don't have an Enterprise Plus subscription).

Notes:

• If you have an Enterprise Plus subscription, you can build public apps; you don't need to purchase the Publisher Pro subscription.
• If you have a Starter or Core subscription, you need to purchase a Publisher Pro subscription using a separate AppSheet account. See Can I purchase multiple subscriptions using the same AppSheet account?

To purchase a Publisher Pro subscription for an individual account:

1. Sign in to AppSheet.
2. Select your account from the account profile drop-down to go to the My account page.
   
   
3. Select the Billing tab.
4. Click Upgrade.
5. Enter the following information:

   Field	Description
   Plan Class	Select Public (pay per app).
   Subscription Plan	Select AppSheet Publisher Pro.
   Number of app licenses	Set this value to the number of licenses required based on the number of deployed apps. See How many licenses do I need for my subscription?
   Billing period	Select Annual or Monthly.
   Promo Code	Enter your promotion code, if applicable, and click Apply. For example, we offer discounts to non-profits.

6. Review the expected charges.
7. Click Accept.
   The recurring bill payment dialog displays.
8. Enter your billing information at the prompt. 
9. Click Payment Info.
10. Enter your credit card information.
11. Click Add card.

Upgrade the subscription or number of licenses for an individual account

You can upgrade or change your subscription or the number of licenses at any time. Any charges are prorated to reflect the changes and applied to your next 30-day bill. If your subscription change lowers your charge, then we will credit you with the appropriate amount.

For example, you may need to upgrade or change your subscription if:

• Your app uses a feature that requires a subscription upgrade. For more information, see How to determine if a subscription upgrade is required.
• You have five users of your app and have purchased five user licenses and you need to send the app to more users. In this case, you should simply increase the number of app licenses. Likewise, you can decrease the number of licenses to reflect lower expected usage or change subscriptions.

You can increase or decrease the number of licenses as described in Purchase a subscription for an individual account.

Note: It is uncommon to switch from a paid subscription to a free account unless you expect your apps to see no usage. Typically, it is more appropriate to modify the number of licenses to reflect periods of lower expected usage. 

Troubleshoot: My subscription upgrade is not reflected in my account after purchase

It may take 24-48 hours before the changes to your account take effect. If the changes are not reflected in your account after this period of time, try signing out and then signing in to your AppSheet account.

About the enforcement of a subscription and licenses for an individual account

We try to ensure that app usage is never compromised because of short-term discrepancies in subscriptions and licenses. To allow you time to modify your subscription appropriately, your app status will remain active and the access to your app won't be affected for a reasonable interval if any of the following situations occur:

• The actual number of users for your app exceeds your license limits
• You are on the wrong subscription
• There is a problem with your credit card (see below)

Credit card failures

When there is a failure processing a credit card payment, you will receive an email notification indicating that the credit card information should be updated. You can go to My account > Billing page and update your card information. In the interim, your app status will remain active and the access to your app won't be affected for up to 15 days from the date the email notification was sent. 

Our credit card charges are United States dollar-based, and cards based in countries outside the US may have security constraints that disable foreign charges. We are currently not able to charge directly in currencies other than United States dollars.

 Add a payment method for an individual account

Note: You don't need to add a payment method for Enterprise Plus subscriptions.

For Starter, Core, and Publish Pro subscriptions, you must add a credit card to be used for payment. When purchasing a subscription, you are prompted for billing information and payment method. You can also add a payment method using the steps described below.

Your credit card is charged on a monthly schedule based on the particular subscription and license count you have chosen. AppSheet processes credit card payments through Stripe, a popular and reliable platform for credit card payments.

If you make changes in the middle of the month, the pricing is prorated to the time of the change. You may see adjustments to the next month's billing to reflect these changes. For example, if you lower the number of licenses, you will see credit reflected in your next month's bill. Contact AppSheet at any time if you have questions about your billing. 

To add a payment method for an individual account:

1. Sign in to AppSheet.
2. Select your account from the account profile drop-down to go to the My account page.
   
   
3. Select the Billing tab.
4. Under Payment Method, click + Payment Method.
5. The recurring bill payment dialog displays.
6. Enter your billing information at the prompt. 
7. Click Payment Info.
8. Enter your credit card information.
9. Click Add card.

View billing invoices for an individual account

Note: For Enterprise Plus subscriptions, contact your AppSheet Sales representative directly for specific invoicing procedures.

Every time your credit card is charged using Stripe, you will receive an invoice email from Stripe showing what you have been charged by AppSheet and the details of the invoice. If you have not received these invoice emails, check your Junk mail folder.

To view a billing invoice for an individual account:

1. Sign in to AppSheet.
2. Select your account from the account profile drop-down to go to the My account page.
   
   
3. Select the Billing tab.
4. Scroll to Billing History.
5. Select the desired invoice and click View.