Pricing FAQ

Find answers to your pricing questions in the following categories:

Subscription plan

What can I do for free?

AppSheet is free for prototype development and testing, and for personal projects. By default, every user account is free until you subscribe to a paid plan. For more information, see Use AppSheet for prototyping and personal use (free plan).

When should I subscribe to a paid plan?

When your app leaves the prototype testing phase and is ready to be deployed and shared with other users, you should subscribe to a paid plan. See When should I subscribe to a paid plan?

How can I set up my subscription plan?

See Subscribe to a plan. If you require assistance, contact Customer Support

Can I change my subscription at any time?

Yes, you can change your subscription or number of licenses at any time, even switch back to a free account if your app is not going to be in use for a certain period of time. Your charges are prorated. If a plan change lowers your charge, you will have a credit applied to your next monthly bill. See Upgrade or change your subscription or number of licenses.

Can I subscribe to multiple plans using the same AppSheet account?

Each AppSheet account has a single subscription plan. It is not possible to have some apps in an account associated with one plan and other apps associated with a different plan. To subscribe to multiple plans, you can create additional AppSheet accounts—using different user accounts (such as, Google, Microsoft, etc.)—to add apps to a different type of plan.

How does AppSheet distinguish between prototypes and deployable apps?

The Manage > Deploy page of the app editor lets you run a deployment check which will highlight any issues with the app. On this page, you can move an app between Deployed and Prototype states. See Deploy: The Essentials.

Does AppSheet "shut off" features unless I am on a paid plan?

No. We encourage you to try out all the features of the platform in the prototype phase, and build the ideal app for your needs.

Billing and usage 

Is there a discount for educational or non-profit organizations?

Yes, we offer a discount for educationaland non-profit organizations.

Why was my credit card payment declined?

If you reside outside the United States, your payment may have been declined because your bank blocks foreign charges. Check with the bank that issued the card.

Can I pay using a 3D Secure-enabled credit card?

Yes, but you must ensure that your browser allows popups as you'll be prompted to complete an additional verification step when paying.

Can I pay by bank draft?

We encourage you to pay using a credit card. However, if need to pay by bank draft, contact AppSheet Sales for assistance.

Where can I see my invoices?

For Enterprise plans, contact your AppSheet Sales representative directly for specific invoicing procedures.

Every time your credit card is charged using Stripe, you will receive an invoice email from Stripe showing what you have been charged by AppSheet and the details of the invoice. You can also access prior invoices and use the browser print function to get a printed invoice. See View billing invoices.

If you want the invoice to include more details about your organization, send us the relevant information and we can include it.

How often does AppSheet bill?

Either monthly or annually based on the plan you choose.

Does AppSheet prorate charges when changes are made midway through a billing cycle?

Yes, changes to your plan or license count take effect immediately. The value of the prior plan for the remainder of the month is applied as "Unused time" credit to the next invoice, and a new prorated charge for the new plan is added for the remainder of the month. As a result, the next invoice will contain two line-items for each change made during the prior billing period.

Where can I see and understand my app usage?

The Manage > Monitor pane in the app editor shows the usage statistics for one specific app. In your My account > App Info pane, you can also see a summary of app usage across all of your apps.

How does AppSheet count app users?

If your app requires users to sign in and a user allow list is provided, each email in the list is counted as an app user. If the app doesn't require sign-in, we count every device that launches the app as a separate user. Each signed-in user can use the app on as many as five devices. For example, a user with the email uses an AppSheet app that requires sign-in. When Jane uses the app on her smartphone, desktop, and tablet, it still counts as one user. If the app didn't require sign-in, then it would count as three distinct 'guest' users.

This means that, even if you're the app creator, if you're also an app user of the app that you made, you count as one user. For example, if you have yourself and five other users of your app, you would need to count it as six separate users.

When does AppSheet count app users?

AppSheet records the number of app users continuously, and applies the counts over a trailing 30-day period for the purposes of licensing.

Does AppSheet automatically charge based on usage?

No, we only charge exactly what you ask us to charge. We do not automatically add charges based on usage. Our usage reporting and account alerting is information that helps you move to the appropriate plan.

What happens if my app usage temporarily exceeds the plan limits or I am temporarily on the wrong plan?

You will see an account alert and may receive email reminders to update your subscription. However, your apps will continue to run without interruption. We only block functionality in very rare cases (such as, continued payment failures or egregious violation of license counts). See How to determine if a subscription plan upgrade is required.

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