Account and billing: The Essentials

AppSheet is free for prototyping and for personal projects. In fact, we encourage you to try all the features of the platform. By default, every user account is free until you subscribe to a paid plan.

When you are ready to deploy your apps to others users, you need to subscribe to a plan. When you perform a deployment check on your app, you will be notified if your account is not on a paid plan. This is the preferred stage at which to sign up for a paid plan. 

The following sections describe how to subscribe to and manage your plan.

See also:

Subscribe to a plan

Choose and subscribe to a plan as described in the following sections.

We have structured our plans and pricing to encourage adoption with minimal friction and barriers to use. If none of our plans are appropriate for your scenario, contact your AppSheet Sales representative to discuss options.

Choose your subscription plan

Before you begin, determine the subscription plan that is right for you. See How to choose your subscription plan.

Subscribe to the Enterprise Standard or Enterprise Plus plan

To subscribe to the Enterprise Standard or Enterprise Plus plan, contact your AppSheet Sales representative for assistance.

Subscribe to the Starter or Core plan

To subscribe to the Starter or Core plan:

  1. Sign in to AppSheet.
  2. Click My account at the top of the page.
  3. Click the Billing tab.
  4. Click Upgrade.
  5. Enter the following information:
    Field Description
    Plan Select Secure (pay per user).
    Subscription Plan Select AppSheet Starter or AppSheet Core.
    Number of user licenses Set this value to the number of licenses required based on the total number of unique app users across all of your deployed apps. See How many licenses do I need for my subscription plan? 
    Billing period Select Monthly or Annually.
    Promo Code Enter your promotion code, if applicable, and click Apply. For example, we offer discounts to non-profits.
  6. Review the expected charges.
  7. Click Accept.
    The recurring bill payment dialog displays.
  8. Enter your billing information at the prompt. 
  9. Click Payment Info.
  10. Enter your credit card information.
  11. Click Add card.

Subscribe to the Publisher Pro plan (for public apps)

Notes:

To subscribe to the Publisher Pro plan:

  1. Sign in to AppSheet.
  2. Click My account at the top of the page.
  3. Click the Billing tab.
  4. Click Upgrade.
  5. Enter the following information:
    Field Description
    Plan Class Select Public (pay per app).
    Subscription Plan Select AppSheet Publisher Pro.
    Number of app licenses Set this value to the number of licenses required based on the number of deployed apps. See How many licenses do I need for my subscription plan? 
    Billing period Select Annual or Monthly.
    Promo Code Enter your promotion code, if applicable, and click Apply. For example, we offer discounts to non-profits.
  6. Review the expected charges.
  7. Click Accept.
    The recurring bill payment dialog displays.
  8. Enter your billing information at the prompt. 
  9. Click Payment Info.
  10. Enter your credit card information.
  11. Click Add card.

Add a payment method

Note: This step is not required for Enterprise plans.

For Starter, Core, and Publish Pro plans, you must add a credit card to be used for payment. When subscribing to a plan, you are prompted for billing information and payment method. You can also add a payment method using the steps described below.

Your credit card is charged on a monthly schedule based on the particular plan and license count you have chosen. AppSheet processes credit card payments through Stripe, a popular and reliable platform for credit card payments.

If you make changes in the middle of the month, the pricing is prorated to the time of the change. You may see adjustments to the next month's billing to reflect these changes. For example, if you lower the number of licenses, you will see credit reflected in your next month's bill. Please contact us at any time if you have questions about your billing. 

AppSheet partners can manage the plans and licenses of clients through delegated billing

To add your payment method:

  1. Sign in to AppSheet.
  2. Click My account at the top of the page.
  3. Click the Billing tab.
  4. Under Payment Method, click + Payment Method.
  5. The recurring bill payment dialog displays.
  6. Enter your billing information at the prompt. 
  7. Click Payment Info.
  8. Enter your credit card information.
  9. Click Add card.
 

About the enforcement of plans and licenses

We try to ensure that app usage is never compromised because of short-term discrepancies in plans and licenses. To allow you time to modify your plan appropriately, your app status will remain active and the access to your app won't be affected for a reasonable interval if any of the following situations occur:

  • The actual number of users for your app exceeds your license limits
  • You are on the wrong plan
  • There is a problem with your credit card (see below)

Credit card failures

When there is a failure processing a credit card payment, you will receive an email notification indicating that the credit card information should be updated. You can go to My account > Billing page and update your card information. In the interim, your app status will remain active and the access to your app won't be affected for up to 15 days from the date the email notification was sent. 

Our credit card charges are United States dollar-based, and cards based in countries outside the US may have security constraints that disable foreign charges. We are currently not able to charge directly in currencies other than United States dollars.

Change your plan or number of licenses

You can change your subscription plan or the number of licenses on your plan at any time. Your charges are immediately applied, and any charges are prorated to reflect the changes and applied to your next 30-day bill. If your plan change lowers your charge, then we will credit you with the appropriate amount.

For example, assume you have five users of your app and have purchased five user licenses. If you need to send the app to more users, you should simply increase the number of app licenses. Likewise, you can decrease the number of licenses to reflect lower expected usage or change plans.

For Enterprise plans, contact your AppSheet Sales representative to make changes to your plan. 

For Starter, Core, and Publisher Pro plans, you can increase or decrease the number of licenses on the My account > Billing pane.

Note: It is uncommon to switch from a paid subscription plan to a free plan unless you expect your apps to see no usage. Typically, it is more appropriate to modify the number of licenses to reflect periods of lower expected usage. 

View billing invoices

For Enterprise plans, contact your AppSheet Sales representative directly for specific invoicing procedures.

Every time your credit card is charged using Stripe, you will receive an invoice email from Stripe showing what you have been charged by AppSheet and the details of the invoice. If you have not received these invoice emails, please check your Junk mail folder.

To display your invoice.

  1. Sign in to AppSheet.
  2. Click My account at the top of the page.
  3. Click the Billing tab.
  4. Scroll to Billing History.
  5. Select the desired invoice and click View.
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