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Mar 15, 2019

[FAQ] Can’t connect or stay connected - How to diagnose/address the issue

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Connecting to Android Auto,Discuss Android Auto or share tips,English

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Last edited Aug 4, 2020

Recommended Answer

Nov 5, 2019

Issue resolved.

(See my 143 144 and 146.)

Received the following suggestions from the Android Team. Number 3 was key.

"Thanks for contacting the Android Auto support team. Please try the troubleshooting steps below.

Go through the generic troubleshooting guides at My Android Auto app isn't working and Can’t connect or stay connected - How to diagnose/address the issue.
We recommend using a high quality 3.0 USB cable or above as they tend to have better performance overall.
Please check the USB ports for both phone and head unit for lint or debris and clean them out.
Try factory resetting the head unit of the car. You can find this information on your car owner’s manual.
Restart the phone device."

Hope it works for you.

Kudos to the Android Team and I'll pass it on to Honda.

Gregg King

Nov 6, 2019

My solution was to get a more heavy duty cable. It’s worked every time since then, months ago.

Kiran G 1603

Nov 7, 2019

Guys, I fixed this issue at least for Redmi note 6 pro. I enabled the USB Tethering option which fixed my issue and connected to Android Auto.

alan jones

Nov 22, 2019

Did a complete factory data reset on my phone now it connects

Sylvain Guilbert

Nov 26, 2019

J'ai subi la double peine. UNE Citroën Aircross et un smartphone Oneplus 5T.

Hannes Marais

Nov 28, 2019

Sad day I eventually have come to the conclusion that Android auto (Google) does not work after months of intermittent use most of the time the system does not really very frustrating- my wife has an Iphone XR it works all the time on AVH-Z9150BT Pioneer head unity - so to avoid any further frustration I will have sell my beloved Galaxy 9s and purchase a Iphone at least I will wireless connectivity- very sad cost $1000 - good luck to all you Android users judging by the google support there is a major problem with Android auto- SHALOM

John Dyson

Nov 28, 2019

I have just successfully my Oukitel K6 7.1.1 to a Vauxhall Mokka.

It refused to connect initially. Using the info from here, the steps I used to resolve this were as follows.

I uninstalled and reinstalled Android Auto (probably could have just wiped the data)
Connected to the car with USB
Went into phone settings/more/Tethering & portable hotspot - and enabled USB Tethering
Even though this was disabled again it made Android Auto start up
In Android (top left hamburger) auto settings/connected cars - the setting Add New cars was off - I turned it on
The program then went through the setup and worked consistently.
Subsequent connections do not need the above procedure

The K6 needs a USB C cable which sticks out a long way as the socket is quite recessed. I found that some of my cables were very intermittent with Android Auto even though they are reliable when charging. My phone is 2 years old and I think the data connections are getting worn. However with a good cable it is reliable.

Last edited Nov 28, 2019

Christopher Pauley

Nov 30, 2019

Hey all I know there's been many replies to this thread. I had these issue off and on until I finally did one thing. I reopened behind the head unit to evaluate my connections via USB. I knew my connection was a 3.0 USB however there was another connection in the back that I installed which came with the head unit. This connection was only 2.0. I removed extra USB connection/extension and plug directly into the back of my device/head unit. I have a total of 7 hours run time without any issues. I'm fairly certain that the connection issue will generalize across phones and operating systems. Please double check your USB connections all the way from the head unit to your phone.

Last edited Nov 30, 2019

Richard Carlson 2110

Dec 1, 2019

Problem "solved"

I have confirmed that on my

Galaxy Note 8 (Android V9, Kernel 4.4.153.16529926)

After backing out Android Auto to version 4.6.593324

I can reproduce the problem across a series of Mercedes (GLA, E350, GLC) and that the "solution" is to stop the phone from sleeping.

so, first thing:

1. Go to settings, in to search field enter: put unused apps to sleep. Switch it off. (Why this would affect WAZE, which I use every day is a mystery.)

2. Activate developer mode ( open the Settings screen, scroll down to the bottom, and tap About phone or About tablet. Scroll down to the bottom of the About screen and find the Build number. Tap the Build number field seven times to enable Developer Options), open developer options, scroll down to "STAY AWAKE" (this option allows the phone to stay awake when on a charger), and enable the option. The downside is that when you plug in your phone, you need to remember to turn off the screen (click the right-hand button) or it will take longer to change.

When I have "STAY AWAKE" turned on, everything is good, when I turn it off, the display stutters, tries to find it's location, catches up, works for a couple minutes, then freezes.....rinse and repeat.

I do also have another problem and that's that WAZE eventually give you the "light blue screen of death", a condition in which it appears to be running, but you cannot see the map, just a gradient blue fade. The only way I know to clear this is to reboot the phone.

Jared M

Dec 4, 2019

I just got a Nissan versa and my Samsung Galaxy 10+ won't connect. Everytime I try it says mtp not supported. Please help

Klatch

Dec 16, 2019

I just bought a new Kenwood DMX706S and it works for about 5 minutes on my Pixel 2 XL. After that the phone goes bonkers and becomes useless until i unplug the USB cable.

I noticed that USB options changes to "No Data Transfer" automatically and I can't keep it connected, i change it and the phone changes it right back.

Peppe Cotroneo

Dec 16, 2019

Gentilissimi del team di Android Auto,

vi contatto per il problema che sto riscontrando in Android Auto con il mio Google Pixel 3a. L'unico modo per farlo funzionare sullo schermo della mia auto, è riavviare il Pixel 3a. Ma al momento che stacco il cavo USB tipo C e lo ricollego, il collegamento non avviene più, e l'unico modo per riattivare lo schermo auto, è riavviare il Pixel.
Oggi ho aggiornato l'applicazione Android auto alla versione 4.9.594934, ma il problema non si è risolto. Ho formattato anche il Pixel, cambiato cavo USB tipo C, ma nulla.

Risolverete questo problema al più presto? È assurdo che utilizzando un Pixel non si possa utilizzare Android auto.

Grazie.