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[FAQ] Can’t connect or stay connected - How to diagnose/address the issue 1 Recommended Answer 150 Replies 314 Upvotes
Last edited 8/19/19
Can't connect or stay connected after completing the steps above? To better assist, please fill out this form here if you would like to capture and submit a bug report.
Here are some steps you can take to diagnose/address the issue:
1. Confirm that when you plug the phone into the car that it shows the phone is charging: Did that enable you to connect on plugin?
a. No? Then your cable / port has a severe connection problem. Often in the past this is pocket lint in the phone USB port. Did cleaning out your pocket lint fix the issue?
b. No? Proceed to step 2.
2. Confirm that Android Auto is enabled on your car: Some head units have it turned off by default (e.g. Kia / Hyundai) talk to your manufacturer if you dislike this). Often this is in the head unit’s settings page. Confirm that it is enabled. Did that enable you to connect on plugin?
a. No? Proceed to step 3
3. Check that the phone is turned on and unlocked: Follow any instructions that appear on your phone.
a. Nothing appears on your phone? Proceed to step4. Confirm that the phone is allowing data transfer to the head unit in the car: When your phone is connected to the car, swipe down from the notification shade in Android, and you’ll see a notification that the phone is charging via USB. Tap that and select “MTP” or “Media Transfer”. Did that enable you to connect on plugin?
a. No? Proceed to step.5. Confirm that the Android Auto app and Google App are up-to-date: Please go to Google Play > Menu > My apps & games > Updates and ensure that you have the latest versions of those apps. Did that enable you to connect on plugin?
a. No? Proceed to step.
b. Able to connect intermittently? Some cars, head units, phones, and cables are more susceptible to USB signal drop. Our users have had good results switching to shorter, tested USB cables to sustain a reliable connection. A list of these cables is here. Through past bug reports we have found defective USB cables at fault for most connectivity issues.
6. Clear storage/cache: Another troubleshooting step is to clear the cache and storage for Android Auto, Google App, and Google Play Services.
To do so:
Open phone Settings > Apps & notifications > Android Auto > Storage > Clear cache and clear storageOpen phone Settings > Apps & notifications > Google > Storage > Clear cache and clear storageOpen phone Settings > Apps & notifications > Google Play Services > Storage > Clear cache and clear storage
7. Still broken? Let us know by responding to the form. Please provide the information below and note that we may reach out to you via email with bug report instructions. Bug reports help us understand the issue you are experiencing better. Thanks in advance for your cooperation.
- Error message:
- Car / head unit make & model:
- Phone make & model:
- Android OS version (Settings > About phone):
- Android Auto app version (Settings > Apps > Android Auto):
- Google Play services version (Settings > Apps > Google Play services):
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