Sep 5, 2019

No audio on phone calls

Recently I have started having an issue where callers cant hear me and I cant hear them even though the call is connected. Sometimes if it is safe to do so I can swap to loud speaker and back to Bluetooth and that will sometimes fix it. Also the issue seems to be intermittent and it will work for a couple of calls then stop again.

I have removed device from the car (vauxhall insignia) and on the phone and reconnected but the problem persists. If I dont use Android Auto and just use the car's inbuilt phone app I have no issues.

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Last edited by Pawan - Android Auto Team Mar 6, 2021

Recommended Answer

Mar 3, 2021

Hi everyone,

Thanks for all the feedback.

For Ford car owners with this issue, the Ford team is aware of the issue and they are currently investigating. In the meantime, please use the workaround below to resolve the issue.

Connect your phone to Bluetooth
On the Sync screen
- Select the Settings tab
- Select Phone
- Select Set Phone Ringtone
- Select Use Phone Ringtone
Connect to Android Auto

Note: The Phone settings menu cannot be accessed while connected to Android Auto, the phone needs to be connected to Bluetooth in order to perform these changes. Thanks!

For non-Ford cars, if you still experience this issue, please open a new thread and provide more information following this.

Last edited Mar 6, 2021

Community Specialist Pawan - Android Auto Team recommended this

Jason Walker 7874

Mar 3, 2021

Turning on use phone ring tone worked for a while, but then the issue come back. My latest attempt had been as follows;

Remove all devices from Bluetooth in sync

Remove all devices from AA in sync

Remove the car from Bluetooth on the phone

Connect the cable and connect the phone again, going through the AA setup, this time when I received the prompt to allow sync to read messages I have ignored this.

So far it's been working now for approx 3 weeks with no issue oh of the caller not being heard.

I'll re-post an update of that changes.

Jeff Williams 7465

Mar 3, 2021

I was able to fix this issue by deleting the Samsung S10e from Sync 3 and then reinstalling the phone. Every other fix I tried did nothing to repair the issue with my phone!

jh5280

Mar 3, 2021

For me this "fix" has already been completed, and still having issues AAuto. This process was known about for a long time, and was something I completed a long time ago while researching other AAuto issues.

Last edited Mar 3, 2021

Wally Roth

Mar 3, 2021

This works while I'm connected to Bluetooth, but doesn't work as soon as my phone is no longer connected to Bluetooth. I don't have data on my phone, but it used to work up until about 18 months ago.

John Steinke

Mar 3, 2021

I too have a Samsung Note 20 5G Ultra and I am using with Android auto. There is no sound through the Bluetooth unit in the car. Has anyone found a fix yet? I don't see things listed anywhere.

Richard Ryan 3495

Sep 1, 2021

What fix. Google blaming ford. It obviously a Google issue. They need to fix it properly

Cynthia Smith 6925

Sep 21, 2021

I ask android auto to make a call ... call goes through but I can't hear them ... but if dial from my phone it plays through fine ... and don't tell me it's because I have a Ford... the radio is not the factory unit .and was working fine now its not ... how can this be fixed ?? I have about had it with all the issues using android auto ... if it's not one thing it's another

Arthur Ross 603

Sep 22, 2021

How do I clean Android. I am getting messages that it is full

Jon Dorfman

Sep 22, 2021

Also, I can hear calls on speaker phone, but just not through bluetooth. I have tried everything I can think of. Please help.

Error message: N/A
Are you using Android Auto on your phone screen or car’s display? Car's display
Does the issue occur outside of Android Auto app? No
Car / head unit make & model: Pioneer AVH-4200NEX
Phone make & model: Pixel 5a
Android OS version: 11
Google app version: 12.36.22.29.arm64
What did you say to Google? How was it recognized by Google? I said "Call Mom home," and Google said "Calling [my mom's name] home."

Last edited Sep 22, 2021

Al Samuels

Sep 23, 2021

When trying to place a call using Google Assistant, I can say "Hey Google" call ..... and Google assistant will repeat the name of the person I'm trying to call and then place the call. I don't hear the phone ring or the party I'm calling answer. In all cases when I later ask the person I tried calling if they heard me, they say yes, although I can't hear them. This has been going on since the end of last year. I've done several updates (to the most current version) and several re-installs to no avail. There are no error messages and Google Assistant understands my request by repeating the person's name. Microphone and speakers work as well as all incoming calls.

I can manually use the phone app if I go into "recent" and initiate the call there by touching the screen name of the person I just attempted to call with Google assistant. That's the only way I can make outgoing calls.

Any assistance would be greatly appreciated!

Thanks