Troubleshoot Health Connect & send feedback

Use this article to quickly find answers to common questions about Health Connect.

Why data hasn't synced

There are a few reasons why your data might not sync:

  • The connected app may not have permission to read or write data from Health Connect. Check if the app has been granted permissions.
  • The app might not support that specific data type yet. Check if the app has requested permissions.
  • The sync may not have started properly. Make sure that you start sync through the connected app’s settings. Try to turn the permissions off and turn on sync again through the connected app. If this still doesn’t work, reach out to the connected app’s support.

How data is merged when there are conflicts

When multiple apps write the same type of data, that data is merged. If conflicts occur, Health Connect uses the app priority you set to choose which app’s data to prioritize.

For example, if fitness app A and fitness app B are both writing step count from 8:00 AM to 9:00 AM, Health Connect takes the number of steps from the app that has higher priority.

While some apps may use the data merged by Health Connect, others may choose to read all of the data and merge it in their own way. If you want only one app to write a certain type of data, you can remove permissions from every other app that writes that data.

Why data is different than expected

Health Connect lets multiple apps write data into the same on-device storage. As a result, inaccuracies can occur for a number of reasons.

You can delete any inaccurate data so that Health Connect doesn't use it. If you want only one app to write a certain type of data, you can remove permissions from every other app that writes that data.

Why an app doesn’t read or write a certain data type

Health Connect is a new platform. Apps are still integrating with Health Connect, and new data types may take some time to implement. If there’s a data type you want to get from a connected app, reach out to their feedback channels to let them know. You can leave in-product feedback if there’s a data type you want to get that Health Connect doesn't support.
To send a feedback, on your Health Connect app, at the top right of your screen, tap on the overflow menu and then Send feedback.

Why you can’t find Health Connect data on your connected app

There are a few reasons why you might not see your data in a connected app:

Check if your data has been written into Health Connect

To find out which apps have accessed your Health Connect data most recently, in the Health Connect app, select Recent Access. To check what data has been written by an app, go to Data and Access, select the data category and data type you are looking for, and select See all entries. Learn how to check what data has been written by an app.

Apps you can connect to Health Connect

Find a list of compatible apps

If there’s another app you want to connect to Health Connect, send feedback to let us know.

To send feedback:

  1. On your Android device, open Health Connect.
  2. Go to App permissions and then Can't see all your apps? and then Send feedback.

Send feedback

If you have any feedback you want to share with us, or if your questions weren’t answered, let us know. To send us feedback, on your Health Connect app, at the top right, tap Send feedback.

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