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About phone call conversion tracking

If phone calls are essential to your business, you can use conversion tracking to help you see how effectively your ad clicks lead to different kinds of phone calls.

Benefits

  • See which keywords, ads, ad groups, and campaigns are best at driving the most valuable phone calls to your business.
  • Understand your return on investment (ROI) and make better informed decisions about your ad spend.
  • Use automated bid strategies (such as target CPA and target ROAS) that automatically optimize your campaigns according to your business goals.

Types of phone call conversions you can track

There are 4 ways to track phone call conversions:

  • Calls from ads: Track calls made directly from call-only ads or call extensions used in your ads. You set a minimum call length, and every call that lasts at least that long is counted as a conversion.
  • Calls to a phone number on your website: Track calls made when someone clicks your ad, then calls a forwarding number we display on your website. You set a minimum call length, and every call that lasts at least that long is counted as a conversion.
  • Clicks on a number on your mobile website: Track calls made when someone clicks your ad, then clicks on a phone number, button, or link on the mobile version of your website. In this case, we can only track these clicks, not the phone calls themselves.
  • Import call conversions: Import call conversions that you track in another system into AdWords. This method allows more control over which calls you count as conversions. For example, you can choose to track calls as conversions only when they include sales, and include the values of these sales. This gives you more information on which AdWords ads are driving the most valuable calls for your business. Importing call conversions requires tracking call details in another system, such as a customer relationship management (CRM) application, and importing this information into AdWords. Learn more about importing call conversions.

Tracking call conversions from ads and from a website and importing call conversions require Google forwarding numbers. Google forwarding numbers are currently available in these countries.

How to set up phone call conversion tracking

Follow the instructions in the following articles depending on the kind of phone call conversions you want to measure:

 
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