Callout extension requirements

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Callout extensions allow ads to include additional information about a business or its products and services. Callout extensions are subject to the standard Google Ads policies and the requirements below.

Punctuation and symbols in callout extensions

The following is not allowed:

Punctuation and symbols in callout text that serve no purpose other than to draw attention to the ad

Examples: Exclamation marks, punctuation at the beginning of the text, adding a ► symbol

Related policies and common disapprovals

The following Google Ads policies are especially relevant to callout extensions and are often associated with disapprovals. Learn about what happens if you violate our policies.

Repetition

To maintain a professional appearance in ads, we don’t allow excessive or gimmicky repetition of words or phrases. See the Repetition policy for more information. For callout extensions, this means that the text can’t repeat within a callout or from other callouts, ad text, or sitelink text within the same ad group, campaign, or account. For example, a callout extension would be disapproved if ad text and ad group, campaign, or account-level callouts include the text "Free shipping."

Trademarks

Google may remove ads or extensions in response to trademark owner complaints. Advertisers are responsible for proper trademark use in their ad text, assets, and business information. See the Trademarks policy for more information.
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