Capture a screenshot to resolve an AdSense issue

This article explains how to take screenshots on various operating systems to help you resolve AdSense issues.

Why a screenshot is important

You might need to provide a screenshot to help our AdSense support team resolve an issue with your ads. Providing a screenshot gives our support team a direct visual of the issue, which helps us to resolve your problem quickly and accurately.

To capture a screenshot, follow the steps below.

Android

To take a screenshot on an Android device:

Open the site that you want to capture.
Press the Power button for a few seconds. Then tap Screenshot.
If that doesn't work, press and hold the Power and Volume down buttons at the same time. In a few seconds, you'll hear a click, meaning your screen has been captured.

If neither of these work, visit your phone manufacturer’s support site for help.
Your device takes a picture of the screen and saves it.
At the top of the screen, you'll find Screenshot capture .

Learn more about taking a screenshot on your Android device.

Chrome OS

To take a screenshot on a Chromebook:

View the site you're experiencing difficulty with.
Press Ctrl + Show windows . (For non-Chrome OS keyboards, press Ctrl + F5.)
Your screenshot is saved as a PNG file in your "Downloads" folder.

For more information, refer to Chromebook keyboard shortcuts.

Microsoft Windows or Mac OS

You can also review the support pages provided by the developer of your operating system:

After you capture the screenshot

Once you've taken your screenshot, attach it to your email to the AdSense support team. In your email, be sure to provide a clear explanation of the issue and what you were doing when it occurred. This will help our support team assist you more effectively.

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