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Offerwall troubleshooting guide (Beta)

This information only applies to publishers participating in the Offerwall Beta program

Frequency settings

By default, the first four page views of the calendar month are free, and an Offerwall is displayed to a site visitor on their fifth monthly page view.

When an Offerwall is shown to a site visitor, there are two possible outcomes:

  • A choice is successfully completed: The Offerwall won't be shown to that site visitor again for the length of time defined in the choice configuration settings. Example of successful completion: Watching a rewarded ad to completion
  • No choice is successfully completed: The Offerwall will be shown at every page view until the user makes a successful choice or the calendar month ends.

When a new calendar month starts, site visitors will once again see Offerwall after they reach the threshold set in the Frequency settings.

Configure Offerwall frequency

To configure when an Offerwall is shown to a site visitor:

  1. Click Privacy & messaging.
  2. Click Manage on the Offerwall message type card.
  3. Click the name of the Offerwall in the list that you want to edit and make adjustments to the "Frequency settings" section.

Testing Offerwall

When you load your page to test Offerwall, keep the following in mind: 

  • Quickly reloading the page without interacting with it may not count as a page view. A page view is more likely to be counted by scrolling around and looking at the page for at least a few seconds.
  • It may be helpful for you to set the page view frequency threshold to zero during testing so Offerwall shows immediately. Remember to set it back to the desired frequency threshold after testing.

Page inclusions and exclusions

Offerwall can be configured to only show on certain URL paths (inclusions) or to not show on certain URL paths (exclusions). In the absence of any rules, Offerwall will show on all pages on a site.

Once you set a page inclusion, we will automatically exclude all other pages from displaying Offerwall (i.e., if you explicitly include only "example.com/article1", Offerwall will only display on "example.com/article1" and nowhere else.

This may be useful for testing. For example, you can set a page inclusion for just a test article to ensure none of your users see Offerwall during testing.

The Privacy & messaging testing parameter fc=alwaysshow will not enable rendering on pages that have been excluded.

Configure page inclusions and exclusions

To configure on which pages an Offerwall is shown to a site visitor:

  1. Click Privacy & messaging.
  2. Click Manage on the Offerwall message type card.
  3. Click the name of the Offerwall in the list that you want to edit and click Add URLs in the "Page inclusions and exclusions" section.

Rewarded ads issues

Insufficient rewarded demand

Offerwall will only show when there is a rewarded ad available (if the rewarded ad choice is turned on). If no rewarded ad is available, Offerwall will not be shown during that page view. Offerwall will then show on the first page view where a rewarded ad is available.

AdSense tag missing

The AdSense code is required for your site to display user messages, including Offerwall messages. Ensure you place AdSense code on your site to display messages to users.

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