Address (PIN) and phone verification

Problems with PINs

Find out why your PIN might not have arrived yet and how to request a new PIN.

There are several reasons why you might not have received your Personal Identification Number (PIN) yet:

  • Your account is not on PIN hold.

    You'll only be required to verify your PIN after your account balance has reached the verification threshold. If you can't see a hold displayed on your AdSense homepage, then it means that your account is not on PIN hold yet.

  • Your PIN hasn't been sent yet.

    You might have to wait for up to a week after your account balance has reached the verification threshold before your PIN is generated and posted to you.

  • You haven't waited for four weeks after your last PIN was generated.

    PINs often take up to four weeks to reach you by post, though it may take longer depending on your location.

    If you haven't received your PIN after four weeks, you'll need to request a replacement. To find out when you can request a replacement PIN, check the "Account information" page in your AdSense account.

  • Your payment address is not valid.

    Take a moment to review your payment address, and update your address if necessary.

  • In this video we show you how to verify your mail PIN and address your most frequently asked questions around address verification.

How to request a replacement PIN

If you haven't received your PIN, or it's been lost, you can request a replacement PIN. To make sure that it has enough time to reach you, you'll need to wait four weeks after your last PIN was posted before requesting a replacement.

Before requesting a replacement PIN, make sure that your payment address is correct. Find out how to change your payment address.

To request a replacement PIN:

  1. Sign in to your AdSense account.
  2. On your AdSense homepage, find the PIN verification card and click Verify. (You might need to click View more to reveal the card.)
  3. Click Resend PIN.

    We'll post a new PIN to your payment address. If your original PIN arrives first, feel free to use it; the replacement PIN will be a duplicate of the original.


Can you send a PIN to my new address?
If there's an error in your address, or if you've moved to a new address, follow these instructions to change the payment address on your account.

After your address has been updated, you can request that a duplicate PIN be sent to your updated address.

Can I use my old PIN after requesting a replacement PIN?
Yes. All replacement PINs issued for your account will be exact duplicates of the original. You can enter any of the PINs that you receive, regardless of which one arrives first.
Can I send you a copy of an official identity document or a household bill?
Depending on your location, you may be able to send us an official document as proof of your address. If you're eligible, you'll see a notice on the homepage of your AdSense account with instructions on how to send us your official document.
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