Address (PIN) and phone verification
Problems with PINs
There are several reasons why you might not have received your Personal Identification Number (PIN) yet:
- Your account is not on PIN hold.
You'll only be required to verify your PIN after your account balance has reached the verification threshold. If you can't see a hold displayed on your AdSense homepage, then it means that your account is not on PIN hold yet.
- Your PIN hasn't been sent yet.
You might have to wait for up to a week after your account balance has reached the verification threshold before your PIN is generated and posted to you.
- You haven't waited for four weeks after your last PIN was generated.
PINs often take up to four weeks to reach you by post, though it may take longer depending on your location.
If you haven't received your PIN after four weeks, you'll need to request a replacement. To find out when you can request a replacement PIN, check the "Account information" page in your AdSense account.
- Your payment address is not valid.
Take a moment to review your payment address, and update your address if necessary.
In this video we show you how to verify your mail PIN and address your most frequently asked questions around address verification.
If you haven't received your PIN, or it's been lost, you can request a replacement PIN. To make sure that it has enough time to reach you, you'll need to wait four weeks after your last PIN was posted before requesting a replacement.
To request a replacement PIN:
- Sign in to your AdSense account.
- On your AdSense homepage, find the PIN verification card and click Verify. (You might need to click View more to reveal the card.)
- Click Resend PIN.
We'll post a new PIN to your payment address. If your original PIN arrives first, feel free to use it; the replacement PIN will be a duplicate of the original.
After your address has been updated, you can request that a duplicate PIN be sent to your updated address.