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Address (PIN) verification

Problems with PIN

Find out why your PIN might not have arrived yet and how to request a new PIN.

Why haven't I received my PIN?

There are several reasons why you might not have received your Personal Identification Number yet:

  • Your account is not on PIN hold.
    You'll only be required to verify your PIN after your account balance reaches the verification threshold. If you don't see a hold displayed on your AdSense homepage, then it means that your account is not on PIN hold yet.
  • Your PIN hasn't been sent yet.
    You might have to wait for up to a week after your account balance reaches the verification threshold before your PIN is generated and mailed to you.
  • You haven't waited for four weeks after your last PIN was generated.
    PINs often take up to four weeks to reach you by mail, though it may take longer depending on your location.

    If you haven't received your PIN after four weeks, you'll need to request a new one. To find out when you can request a new PIN, sign in to your account and check your "Account information" page.
  • Your payment address is not valid.
    Take a moment to review your payment address, and make updates to your address if necessary.

PIN troubleshooter

How to request a new PIN

If you haven't received your PIN, or if it's been lost, you can request a replacement PIN. To make sure it has enough time to reach you, you'll need to wait four weeks after your last PIN was mailed before requesting a new one.

Before requesting a new PIN, make sure your payment address is correct. Learn how to change your payment address.

To request a new PIN:

  1. Sign in to your AdSense account.
  2. Click the gear icon and select Settings.
  3. In the sidebar, under "Account", click Account information.
  4. Click the Verify address link.
  5. At the bottom of the page, click Request new PIN.

We'll then mail a new PIN to the payment address in your account. If your original PIN arrives first, feel free to use it; the replacement PIN will be a duplicate of the original.

FAQs

Can you send a PIN to my new address?
If there's an error in your address, or if you've moved to a new address, follow these instructions to change the payment address in your account.

After your address has been updated, you can request a new PIN be sent to your updated address. To do so, click the Verify address link on the "Account information" page.

Can I use my old PIN after requesting a new PIN?
Yes. All replacement PINs issued for your account will be exact duplicates of the original. You can enter any of the PINs that you receive, regardless of which one arrives first.
Can I send you a copy of my official identity document or a domestic bill?
Depending on your location, you may be able to send us an official document as proof of your address. If you're eligible, you'll see a notice on the homepage of your AdSense account with instructions on how to send us your official document.
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