If you'd like to re-enable ad serving on your page or site, or ensure that ad serving is not disrupted, you must make changes to comply with our Programme policies. You'll find below some of our most frequently asked questions about disabled ad serving.
- Why was ad serving disabled?
- Where can I find my notification?
- What's in the notification?
- I've received a notification for a page or site that I don't manage. What should I do?
- I’ve found the notification, now what should I do?
- Will ad serving always be re-enabled after I request a review?
- I need clarification regarding the policy that was violated. What should I do?
Policy specialists disable ad serving to a page or site when it’s found to be in violation of Programme policies. Please review your notification to learn exactly why ad serving was disabled.
To view your policy notification:
- Sign in to your AdSense account.
- Click Account.
- Click Policy centre.
Additionally, notifications are sent to the email address associated with your AdSense account.
The notification we send you will include vital information such as whether this is a page-level, site-level or an account-level action. If we’ve disabled ad serving on your page then we’ll advise you on the specific violation we found and also provide the specific page where we found that violation. If we’ve disabled ad serving on your site we’ll provide the specific violation we found and an example page where we found that violation. If ad serving has been disabled as a result of an account-level action then you should review our AdSense account may be disabled for policy reasons article instead.
If you're concerned about malicious use of your ad code by others, then we recommend that you use the site authorisation feature. Site authorisation is an optional feature that allows you to identify only specific sites that are permitted to use your Google ad code. Find out how to authorise your sites.
You should read the notification carefully and make changes to resolve the issues. Then you should learn about requesting a review below:
Best practices for requesting a review
- Make sure that you understand the violation: Each time we send a policy notification we include a snippet explaining what the policy is surrounding the violation. Read this carefully and understand how it applies to your page or site. If you still have questions after this or don't know how to resolve the issue then we recommend that you review the relevant Programme policy sections in the Help Centre.
- Check your entire site: When ads have been disabled on your site, we send you a notification that contains a URL as an example of the violation. Bear in mind that this is only an example, the violation may be present on other pages on your site, and we expect you to take appropriate action throughout your entire site. In many cases publishers have found Google’s search operators helpful for finding violations.
- Request a review: After you've done all of the above, you can request a review of your page or site. For page-level violations, make sure that you've done everything as instructed in the notification before you request a review. For site-level violations, tell us exactly what action you've taken to resolve the violations and also how you'll prevent similar occurrences in the future. You could also list some example URLs that you've taken action on. When you're ready to request your review, visit the Policy centre in your AdSense account.
Before you request a review, ensure that there's AdSense ad code on your site, otherwise we can't review for compliance.
- Please be patient: We typically respond to review requests within a week but sometimes due to the volumes we receive it can take longer.
In many cases, if you are able to make appropriate changes to bring your page or site into compliance, we will be able to re-enable ad serving, but bear in mind that this is not possible for all cases. If you received a policy warning notification or if your site’s ad serving was disabled, note that the URL mentioned in your notification may be just one example; appropriate changes must be made across your entire site before we can consider re-enabling ad serving on your site.
We recommend you search this Help Centre or visit our Help Forum to find additional clarification on our policies. If you'd like further clarification or to view examples of our policies, visit our online resources:
- AdSense Terms and Conditions
- Common questions about our Programme policies
- Policy-related posts in our blog
- Policy-related discussions on our Help Forum
- Quality Guidelines for Webmasters